In a pickle. Ordered a tray from (another company) on 3rd of April, sadly they failed to deliver until the following Friday the 10th of April despite a promise of 3 working day deliveries. I was fo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Swift service - items arrived well before anticipated day of delivery. Driver particularly helpful, lifted shower tray up and over the front door step and left it at the foot of the stairs. Guidance... Toon meer
Bedrijf heeft geantwoord
The web site enabled the fast identification of our preferred options for tray, enclosure, and shower control. The online chat answered my questions on delivery time quickly and accurately. Payment wa... Toon meer
Bedrijf heeft geantwoord
I’ll keep it brief.Ordered a shower tray from Kartell through Shower Trays online. Ordering and arranging delivery was seemless even allowing for me requiring a change of delivery day. Delivery a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Badkamerinstallateur
- Sanitairwinkel
- Keramiekgroothandelaar
- Meubilair-op-maat leverancier
- Bouwwinkel
- Douchedeurwinkel
Geschreven door het bedrijf
Shower Trays UK is a British company specialising in shower enclosures and shower trays. We have over 2000 showering products available at very competitive prices. Our partnerships which specialist delivery companies ensure your items are delivery on time and in good condition.
Contactgegevens
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, Verenigd Koninkrijk
- 0121 508 9981
- contact@showertraysuk.co.uk
- www.showertraysuk.co.uk
4,2
Goed
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Professional team at ST UK
Have nothing positive experience’s ST UK, had an issue they resolved it there and then.
Confirmed delivery and collection date and to the second of the time slot they were there.
Many thanks to a very professional team 👍
22 juni 2024
Antwoord van Shower Trays UK
Hi Tim,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our level of communication for both deliveries and collections. We aim to provide regular updates so our customers are always informed, so it's lovely to hear your feedback.
Thanks again for our 5-star rating. We hope you choose to shop with us again in the future.
Best wishes,
Emma
Antwoord van Shower Trays UK
Hi Alan,
Thanks for taking the time to leave us a review.
We aim to provide the best level of service throughout the order process, so it's great to hear your feedback on packaging and delivery time.
We hope you continue to shop with us again in the future. Thanks for our 5-star rating.
Best wishes,
Emma
I recently ordered a bath replacement…
I recently ordered a bath replacement shower tray and screen from Shower Trays UK. This was to replace an old bath, with a much more usable shower for my Mother. Delivery was as expected, one item wasn't available but that was resolved. The tray went in with no issues, but when the installer unpackaged and lifted the shower screen it instantly went from a single piece of toughened glass to about 20000 cubes of toughened glass that coverd the hallway floor and some embeded themselves in the installer's legs. After the glass was cleaned up I made a somewhat hopeful call to Shower Trays UK to see if they were able to do anything as I was sure that the issue must have been a manufacturing problem. Once I had supplied pictures Shower Trays UK were able to provide a replacement screen. Top marks for customer service - Special shout out to Tanyka Campbell for excellent customer service.
2 juli 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Richard,
Thank you for taking the time to leave us a review. I'm very sorry to hear there was a defect with the original product supplied and for the inconvenience this will have caused. However, I do appreciate your comments on how we handled this and especially the service from Tanyka. We aim to get things right the first time, but understand defects may not be visible/known until the manufacturers packaging is removed. I will be sure to pass on your kind words.
We hope the experience shopping with us, is enough to have you shop with us again in the future.
Best wishes,
Emma
Very helpful telephone calls and the…
Very helpful telephone calls and the delivery driver Ian was also kind and unhurried. Good products too
20 juni 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Phil,
We appreciate you taking the time to leave us a review and i'm pleased to hear you've had a positive experience shopping with us.
We aim to deliver the best possible service from having a range of quality products to having them delivered safely using our own fleet of vehicles.
Thank you for your kind words to our driver, Ian and our sales team. I've passed on your feedback to ensure they get the recognition they deserve.
Thanks again for our 5-star rating. We look forward to your next purchase.
Best wishes,
Emma
Great service from the most genuine…
Great service from the most genuine people in the world ( The Black Country people) . Very helpful with superb service.
20 juni 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Chris,
Thanks for taking the time to leave us a review. I'm so pleased to hear you had such a positive experience speaking with our sales and customer services teams. We aim to deliver the best possible service whether that's before or after purchase so i'm pleased to hear all queries were answered efficiently.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Best wishes,
Emma
Antwoord van Shower Trays UK
Hi Charlie,
Thanks for taking the time to leave us a review.
I'm so pleased to hear any queries you had were answered promptly and efficiently. We provide regular product training to ensure our teams can be provide accurate and helpful advice for as many products as possible therefore it's great to hear your feedback.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Five Star Performance
This is the first time I have dealt with Shower Trays UK, and I would definitely buy from them again. The website is easy to use, communication from them is very good throughout the whole delivery process, with the ability to track your delivery man's progress on delivery day right up to your front door, in real time. Our driver was very helpful & friendly, and even passed on some useful advice to my installer!
The products ordered, a shower door & tray, are of first class quality and came at a very competitive price. Five stars awarded from me for a 5 star performance from them!
13 juni 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Mr Ward,
Thank you for taking the time to leave us a lovely review. I am so pleased to hear you had such a wonderful experience shopping with us.
We aim to deliver the highest level of service throughout the order process from having a range of quality products to having them delivered to you in a well communicated delivery. Communication really is important to us so we provide regular updates for our own transport delivery services, including a text update to say you're the next drop. It's great to have your feedback on this.
Thanks again for our 5-star rating. We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Poor Customer Service & Customer Attitude
On the 16th June 2024 I ordered a vanity unit and basin paid normal courier charge 5-7 days. On 17th June 2024 I received an email stating product should be with me in 1-3. I thought result, great stuff. After not hearing anything for a few days I rang and spoke to a female. She wasn't able to help straight away and had to ring the supplier. She then explained the item was out of stock and MIGHT be back in stock on Friday. I explained that I thought the item was going to be with me in 1-3 as per the company issued email. She then stated 'What do you expect me to do about it?' Overall this 'lady' sounded like she didn't want to dealing with the public and certainly not in customer services. With the lack of customer service, contradictory email information, the company unaware of its own stock levels, I will not be putting myself through this again, I would strongly advise you to go elsewhere.
19 juni 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Paul,
Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our business that may need attention or review.
Having looked into this, I can see your order was due to be fulfilled by our supplier. Their usual timescale for deliveries is 1-3 working days, so this was the information that we passed onto you. We were not advised until you chased the order that the item was out of stock and for this I can only apologise. It should not have been down to yourself to chase your delivery and we should have been more proactive in keeping you informed.
I can see the item was due to come back into stock a few days later meaning delivery would still have been within the 5-7 working day timescale you had selected. Unfortunately no date could be guaranteed as the supplier were also waiting for stock.
My colleague did explain this on the phone and apologised for the delay, but understandably you were disappointed with our service. I can appreciate this was not the outcome you would have wanted and we have let ourselves down on communication. I have listened to the call and I do believe that my colleague was polite and courteous when speaking with you. Unfortunately, we were unable to get the item to you any sooner so can understand you reason for cancelling the order.
Best wishes,
Emma
much faster delivery
Very smooth service and delivery time was much much faster than the main competitor out there. Think we had it within 2 working days.
28 mei 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Good afternoon,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service, especially delivery. We aim to offer a prompt and safe delivery for all orders no matter how big or small the product so it's lovely to hear your feedback.
Thanks again for our 5-star rating. We hope you shop with us again in the future.
Best wishes,
Emma
Great product - good service/delivery
Great product. Arrived earlier than expected which was a huge bonus for us. Customer service very helpful - went the extra mile.
29 mei 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Good morning,
Thanks for taking the time to leave us a review. I'm so pleased to hear you're happy with our service, especially that provided buy our customer service team and delivery department. We work hard to ensure we provide the highest level of service throughout the order process, so it's lovely to have your feedback.
We hope you continue to shop with us again in the future.
Best wishes,
Emma
The shower tray was badly packaged and…
The shower tray was badly packaged and broken on arrival. I was then informed that a replacement wouldn't be sent out because they no longer deliver to my area.
They did however refund promptly.
3 mei 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Steven,
Thanks for taking the time to leave us a review. I'm sorry to hear you haven't had a positive experience shopping with us.
Firstly, I must apologise that the original shower tray was damaged. From looking into this I can see the order was delivered via a pallet courier. Due to the size and fragile nature of the product ordered, sending this out again had a high risk of damage which would have caused further delays and inconvenience. As we do not cover your area using our own vehicles, we did make the decision to not replace the product for which I am extremely sorry.
We aim to exceed customers expectations and I apologise that we have not done so on this occasion. We are reviewing our delivery services and will look at alternative suppliers for the larger shower trays to ensure deliveries can be fulfilled. We hope you do choose to shop with us again so we can give you the higher level of service we always aim for.
Best wishes,
Emma
Products look good although not fitted…
Products look good although not fitted yet. Competitive pricing.
Slightly odd that delivery won't step inside the house as not insured?
22 mei 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Stuart,
Thanks for taking the time to leave us a review, i'm pleased to hear you're happy with our products and prices.
Sadly, our drivers are not insured to enter properties due to the risk of potential damage as many of our products are of a heavy and fragile nature and should be handled with extreme care. Information on our kerbside delivery policy is displayed on our website and clarified in your delivery email. We appreciate this can cause an inconvenience to our customers, but we can assure you this is never our intention and aim to be as transparent as possible before an order is placed.
Despite the above, I am very grateful for our 5-star rating and I hope you continue to shop with us again in the future.
Best wishes,
Emma
Very competitive
Very competitive. Efficient delivery. Great customer service
16 mei 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Janet,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our delivery and customer service. We aim to deliver the highest level of service throughout, so your feedback really means a lot to us to ensure we maintain a brilliant standard.
Thanks again for our 5-star rating. We hope you shop with us again in the future.
Best wishes,
Emma
Postage and packing expensive
I have used these twice now, been great, but the postage is extortionate, I had two lengths of aluminium, from aluminium online, sent within two days £12.50😁 but two pieces from these £29.00 I would change courier, it would not be so bad but it's going to take a week, yes I know it's in your terms, but come on, for that price you would think it would be 48hours, I would off given five stars, but postage, puts me off a little, 😞
Sower trays
Thank you for your reply, I won't now be using you again, £29 for delivery that takes a week, NO, as I said I bought 2 pieces off aluminium from aluminium online, and paid £12 had it within two days, your postage is a clear rip off, thank you and goodbye 😞
21 mei 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Good morning,
Thank you for taking the time to leave us a review.
We aim to be as competitive as we can be with our delivery charges to ensure we give the best possible service. Due to the size and nature of the products, sadly the product you have purchased does have a premium delivery charge.
We regularly review our delivery services and your feedback will certainly be taken on board. We hope you do continue to shop with us in the future.
Best wishes,
Emma
I messed up the order
I messed up the order, and they were very helpful in sorting out a replacement
10 mei 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Bill,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our efforts to get things resolved for you. We understand that sometimes the wrong thing is ordered and will do everything we can to ensure a smooth return/new order.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Good first customer contact
Good first customer contact. Delivery was prompt and would use again.
24 april 2024
Antwoord van Shower Trays UK
Good morning,
Thanks for taking the time to leave us a review.
I'm so pleased you're happy with our service and communication. We provide regular updates to keep our customers informed of their deliveries so it's lovely to have your feedback.
Thanks again for our 5-star rating. We hope you choose to shop with us in the future.
Best wishes,
Emma
Antwoord van Shower Trays UK
Hi Richard,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service, especially delivery. We aim to deliver the highest level of service throughout our order process, so it's great to have your feedback on this.
We hope you continue to shop with us again in the future. Thanks again for our 5-stars.
Best wishes,
Emma
Non-existent customer service
After trying to place a B2B order with this company for several weeks now, I am still in limbo. Granted it's slightly more complicated, but the sales team customer service is just non-existent. They make promises, then don't keep them and what answers they do provide you with are misinformed or hot air. They promise to fulfil an order and make call backs, then never do. Do you not want the business? Having even spoken with a director of the company, who although replied to my initial email has not done anything to resolve the matter yet, in full knowledge of how long I've been waiting and the issues I've had. My order remains incomplete. The incompetence is systemic.
14 mei 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Good morning Esme,
I'm extremely sorry to hear you have not had a positive experience when looking to place an order with us. Having looked into this further, I can appreciate your feelings of disappointment. In honesty, the initial miscommunication on our part is due to a lack of experience in this type of order. After further investigation and research, we found that we could fulfill the order to your requirements.
I can see you have spoken with our director who did respond to you via email on the 10th advising if you did want to place an order, we can make the necessary amendments to the order once the item has been delivered with proof of delivery to the location you specified. I apologise if there has been no further communication from our side on this, but we were waiting for an order to be placed.
If this email has not been received please let us know and this can be resent. This email would not have come from the sales team you initially dealt with, but from our director who spoke with you later.
We aim to exceed our customers expectations and understand that we have failed to do so. We will use this as a learning curve and as we are now more knowledgeable on this type of order, hopefully we do not have a similar instance in the future. I can only apologise for your experience.
Best wishes,
Emma
Great service!
The tray came right on time and did not have to wait long for the date of delivery. I haven't opened it yet, it is for my sister's bathroom which will be installed soon! Good service all round.
24 april 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Mrs Hodge,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our service, especially where delivery is concerned. We aim to provide the best possible service so it's lovely to hear your feedback on this.
Thanks again for our 5-star rating. We hope you choose to shop with us again in the future.
Best wishes,
Emma
Great delivery. Below standard tray.
Delivery was communicated well and delivered at the time scale promised.
However the tray itself was not flat at the bottom and required grinding to get it to seat properly.
2 mei 2024
Review zonder uitnodiging
Antwoord van Shower Trays UK
Hi Greg,
Thanks for taking the time to leave us a review.
Due to the way the shower trays are manufactured, the underside will have a design in the stone resin that creates "air pockets" that will form a suction between the shower base and the sand and cement mixture advised to install with. I can't see any communication from you since delivery, so I do hope any issues were resolved and you are happy with the product quality.
Despite the above, I am pleased to hear you're happy with our delivery communication. We hope the experience is enough to have you shop with us again in the future.
Best wishes,
Emma
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