Sicilybycar Reviews 

The company is a joke in how they handle everything. They say in small print that you need to have a credit card to rent a car. I’ve rented tons of cars during my trips and that has never been an issue to other companies, but they do send you the details and hide somewhere deep inside that THEY need a credit card…
But they don’t, it’s just that if you have a debit card, they can still take it, but you HAVE to take max insurance package, which is 40+ euros per day extra so that if you damage the car (the car we got then had so many damages, it looked like it came from a destruction derby car race anyways). It’s a joke when companies fine you for small scratches, bet never bother to fix the cars, just cash in on accidents.
The next part is when you provide the debit card and they don’t freeze, but actually charge the deposit from you, which is extra 500 euros on top of your full package insurgence payment. So for a car that was supposed to cost me 200 euros, I got charged 300 extra for insure and 500 extra as a deposit… why do you need to charge a deposit when you already forced me to get the maximum insurance…
Additionally then you “sign” 6-7 documents about the terms and conditions… but you never see those documents when signing, you just use the digital pen to sign on the device 6-7 times, when I asked what am I signing, they said that I will get the documents in my mail… so first you have to “sign” all the documents, and then later they come to your email and you can actually read what you signed and there are all the fees, fines, costs and other things that you have automatically “agreed” to without even knowing. I know that this could be easily disputed in court, if somebody would have the time and wish to sue them, as you are literally force to sing “air” and then the documents come to your email.
Finally when you return the car, they need to transfer you the deposit back in 7 days… instead you wait for it for a month, nothing happens, just that they are impossible to contact, they don’t answer mails, their phone “operator” are never operating and the phone drops after you spend 10 minutes waiting for somebody picks up…
So this companies strategy is to offer you cheap cars, then when you are in the airport trying to get the car, you get all the issues, but you don’t want to waste your holidays fighting to you just pay and get a smashed car they give you.

Rented a mini van for 9 people, as we where a large group traveling to Malta. We waited in line for almost 1.5 hours before we got the car. We where forced to buy a second insurance, as they didn't want to accept the debit card, I had already pay the deposit with. The car was really banged up and very dirty inside, we had to drive the the windows rolled down, because of the smell. When receiving the car, it had no Windscreen washer fluid and the wipers was really needed to be changed. There was less than 1/8 gas in the tank and was already asking for refueling when we started. The 2 only good thing was, there could actorly be 9 people inside and it was driving well.

I am not renting from them again

Sicilybycar Cant be trusted
Arrived this evening at Milan Airport delayed by late arriving plane. And of cause Sicilybycar was closed. They knew which plane we arrived with. We had called then all night long to notify of our late arrival, but they never pick up the phone. Also we called Autoeurope who send Sicilybycar an e-mail notifying of our late arrival. I was at the agency exactly 0045. Several disapointed customers where there with me. All of us had our long weekend starting badly thanks to SicilybyCar! So here is a Warming to all of you: if arriving late: DONT TRUST SICILYBYCAR!!!!

Booked a car for our 2 week summer holiday in Malta. Our flight got delayed, when we arrived the car was rented out to another customer. We had payed in advance, €300. They told us they had no other cars available, but I checked on their website and found available cars for almost triple the price we had paid. When confronting the agent, he said "just book the car online then, at least you'll have a car". Unbelievably rude staff! We weren't able to get our money back either, because they wanted to charge a €220 cancellation fee. They gave us an e-mail to write, but 3 weeks later we still haven't heard from them. Money down the drain. Please don't use this company, there are many other and much better rental options at the same location.

When we picked up the car at Catania airport, we were forced to add the second driver service to the contract, under the blackmail that if we did not do it, the car would not have been delivered to us and such missed delivery would have entailed € 200 penalties.
The addition of the second driver has a cost of € 10 per day for a total of € 90 in my case, having rented the car for 9 days.
I tried to complain to the booking office which says he is not responsible for the blackmailing conduct of his colleagues at the Catania helpdesk and sends me back to a different email address, which should be that of the Catania helpdesk, which simply ignores my numerous complaints.
Bottom line: they are scammers, stay away from them.

Bad attitude, bad service. They claim old damage as new. They are only after your 1000 Euro blocked on your credit card, as where the policy stated 650 Euros. They claim old damage wasn't as bad as it is now, so it is new damage. They never ever repair damage. They keep on fooling customers. When you return the car, usually you need to catch a flight so you don't have the time to hang about. However, I was leaving the next day. It was impossible for staff to check details on the computer. I asked for the manager. "He is coming". After 2 hours waiting, no manager. Asking again and again. Finally he turned up. They checked the recorded damage on the computer (suddenly it was possible) and he had no other option than to agree it was not caused by me or that an existing damage had been made worse. Staff were rude and obnoxious. My advise: stay away.

We rented a car already in April for a fair price at economycarrentals.com but................ 19 june Brindisi airport.

We did not recieve a car at Brindisi airport at 21u30(our flight was one our delayed) because the man at the desk told us our credit card did not work .We tested our card in a ATM but the card worked fine.The man gave us a telephone nr to call his broker but that nr(that was the only nr he had) did not work(00442075588032) We think the amount we had to pay went over the max card level and asked the (unfriendly) man behind the desk to split it in a rent amount and a deposit amount so that we could pay, but he refused.Our contract was worthless so we had to go with a Taxi to Lecce because we had to check in our B_B before 23u00.The next day we rented with the same card without problems a car In Lecce (Hertz Noleggio auto-Furgoni) understand that every thing was very stressful and a bad start of our fly and drive hollyday through Puglia . Further we payed already €155_44 ahead 3 april 2022 for a car we did not recieve. We expect the amount of €155_44 to be refunded to us_ given the named issues but we are still waiting for a response from economycarrentals.

The mafia is still alive in Sicily, this company is a prime example of it. Can't get the car, employee at the desk refuses to cancel the reservation, she says we have to call a phone number. She deliberately mislead us by providing invalid phone numbers, and the client service uses bad faith and refuses to provide any refund. A scandal, just avoid this company.

The worst car rental ever! We booked through Ryanair and paid extra for full coverage insurance. They claimed that the insurance that we had paid was not from them and requested an additional €200. We refused and they demanded to block €650 in our credit card, otherwise they wouldn't give the car that we had already paid for. They gave us a different car than the one we had chosen and paid for and the luggage wouldn't fit. When we complained, they rudely said "if you want an upgrade, you should pay for an upgrade". We didn't request for an upgrade, simply for the car we had paid for. The staff is very rude and slow. We waited 45 minutes for our turn to be served and then it took them 1 and half hour to arrange the paperwork. The car they gave us was not cleaned and sanitized. THE WORST EXPERIENCE EVER. Don't rent a car from this company

Es hat alles gut funktioniert, das Auto war technisch in einem guten Zustand und die Trankregelung ist mit Voll/Voll auch gut. Da unser Rückflug sehr früh war, konnte ich das Auto einfach abstellen und den Schlüssel in eine Schlüsselbox werfen, was echt praktisch war. Es hat alles gepasst und der Preis für den Mietwagen war auch günstig und fair, deshalb würde ich dort auch wieder ein Auto mieten :)

Ottimo rapporto prezzo qualità, lo staff molto professionale e gentile!
Grazie per la bellissima auto che mi avete fornito.(Jeep Renegade)

We had our booking cancelled because we picked up later than the time we had given. And they kept our money. They said that our booking 'is like an air ticket - too late and you miss it'. No it's not. It's more like a hotel room. It doesn't fly away because you arrive later. I have never experienced anything like that and they are obviously fraudsters. They know, that nobody read a passus 50 lines into their disclaimer saying that the agreed time is the 'precise time' you have to pick up the car. All other companies hold your car until you arrive (within reasonable time the same day) so SicilyByCar very well know that nobody expect this crazy and senseless rule.

Long story short; We got completely cheated out of our 200€ deposit.
And with 1 bar of fuel missing we were charged an extra 119€ on top of that as well.
So, a rental that should have been around 300-400€, ended up costing us over 600€.

If anyone bothered to read the small print on their contracts, these scam artists would have zero customers.

We have just been cheated by this car rental company in Malta, we have hired a car for one week and we have had absolutely no incidents, either driving or parking, we have been extremely careful as we always are, but when returning the car they have charged us 220euros for a tiny preexisting mark in the bumper (in fact it even had black painting on it!). Never, ever again with this company of swindlers.

I was directed to SicilybyCar by Ryanair, though honestly I'd not heard of them before. Was able to hire a good size family car for very reasonable rate. At Malta airport the staff were very friendly (Not how some of the reviews I'd read would suggest but this is MALTA and not ITALY). We were kindly upgraded to a larger car when the staff saw how much luggage we had - and even if the car had a small problem a couple of days later (just the tyre pressure light) - their staff were extremely helpful (especially Jesmael) and swapped the car right away. Considering that we would be using the car just for a few trips we decided against the full insurance and took our chances with the deposit (a reasonable 650€) on the card. The damage report on the car didn't highlight every little knock but we were advised to take photos - though in the end we didn't need to use them. Checking the car back in was very smooth and stress free.
A week after we got home (today actually) the full amount was unblocked. They keep this just in case of any parking/speeding tickets (up to 10 working days). So, all in all, I can only say our experience was very good and we'd definately use them again. Kevin (Como, IT).