Sillyrabbitmotorsport Reviews 3

Very disappointing experience with Silly Rabbit Motorsports. I placed an order and was given repeated promises that the shipment would be sent “next week,” but months passed with no shipment and no clear answers.

They claimed the package had been shipped with DHL and returned due to an incorrect address. This was not true, and they never provided any DHL tracking number as proof. Later, they sent a UPS tracking number, but the shipment was never actually handed over to UPS — the tracking remained empty.

After several months of delays, excuses, and misleading information, it is clear that their communication and reliability are very poor.

I would strongly advise others to be cautious when dealing with Silly Rabbit Motorsports.

Absolutely terrible communication and customer service. From day one years ago to current day getting someone to contact you is impossible. I bought their TCU tune 2 years ago because it had multiple steps and options and could grow with my build. They change staff and vendor support so often that I no longer have access to the server, or any TCU tune support and customer service is silent. If you buy anything from them don't expect any after sale support.

On July 8 2019 I purchased new upgraded replacement cartridges for my Audi S4 turbos when they went bad on a car that I have overseas. I spoke to Silly Rabbit Motorsport and they suggested that I also purchase the lines that go to the turbos in order to benefit from the one year warranty they offer. 2 weeks and 300 Miles after installing the replacements cartridges went bad on me, so I immediately contacted Sean and Kyle from SRM. They said to please send them back for an inspection. This was around February of 2020. As soon as they received the turbos, I contacted Sean about the warranty, but they were quick enough to find a problem obviously blaming the installation. They claimed that the shop that installed the turbos did not use RTV silicone to install the cartridges hence over-spinning the turbos. I was not convinced because if this was such a big deal what they did not make me buy silicone as they did with their hoses. They also do not mention a thing on their website or on the package. Again, if it is so important why not at least put a WARNING? Anyways, I was in such need to get my turbos back, that I agreed, and purchased a second set of cartridges to fix the issue despite I still think this should have been a warranty issue. This was May 1st after some back and forth asking them to give me a price until they finally did so I paid them. Ever since that day I have been given the run around to get my turbos back. First, they blame it on the COVID since their turbos come from CHINA (Yes I Learned this the hard way, their products are Chinese remanufactured with SRM seals) then they told me they were going to give me a tracking number. That was months ago. Still, no tracking, 4 months later I can’t get my turbos back nor I can get a hold of Sean or anyone at SRM, Now I’m HOSTAGE OF SRM because I have no turbos to even go to another company to get them fixed. I cannot even get an answer after I explained to them that the shop that has my car (in pieces) will soon be closing because of COVID. Now after paying months of storage, most likely I will have to get my car back in pieces and find someone else to build it. Obviously, that is a terrible scenario putting me in a very bad and costly situation.

DO NOT DO BUSINESS WITH SRM IF YOU DO NOT WANT TO GET SCREWED. Take my experience and RUN.