Bought 7 day New Zealand Data plan. Followed instructions 100%. Was unable to activate for the first 3.5 days. Emailed customer support more than 20 emails. Was not very helpful at all. Finally able t... Toon meer
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Lees wat reviewers zeggen
Purchased Simzy’s data-only plan for my USA vacation, and the experience was good. The internet speed was decent and reliable enough for everyday use while traveling. A convenient option for staying c... Toon meer
Bedrijf heeft geantwoord
Ordered eSim by mistake for not compatible phone, contacted CS via chat, all easily sorted and refunded. Great service and comms.
Bedrijf heeft geantwoord
Buyer beware! Sim did not work, spent two days trying to troubleshoot with their live chat, were not responsive at times considering how important a eSIM is in China. For a westerner none of your app... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At SIMZY, we believe every journey should be an epic story, not a connectivity crisis. We're here to ignite your adventures with stress-free global connection, transforming the way you explore the world. Our Promise: Connect with Confidence, Live Your Story. At SIMZY, reliability isn't just a feature; it's our foundation. Our friendly, 24/7 support team is always just a tap away, ready to ensure your journey is smooth, from activation to every epic share. We're committed to being the best eSIM for travel, simplifying your travel tech so you can dive headfirst into new cultures, capture every moment, and share your adventures with the world – effortlessly. Join the SIMZY fam and experience connectivity reimagined, because your world deserves to be connected, SIMply.
Contactgegevens
eRoam Digital Services FZ-LLC, 403 - 4th floor, Building # 2, Dubai Media City, Dubai, Verenigde Arabische Emiraten
- simzy.digitalsales@simzy.com
- www.simzy.com
3,4
Gemiddeld
28 reviews
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Got half the service I bought for
Bought 7 day New Zealand Data plan. Followed instructions 100%. Was unable to activate for the first 3.5 days. Emailed customer support more than 20 emails. Was not very helpful at all. Finally able to activate. I believe there was an error at their backend. They refused my request to extend the service length. So it the end I paid 7 days of service and only got 3.5 days. Buyers be aware!!!
9 oktober 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Simzy
Hi srinivasan.mallaiya,
We are happy to hear that configuring your digital SIM was a quick and easy experience. Thank you for sharing your positive feedback with us!
Best Regards,
Team SIMZY.
Antwoord van Simzy
Dear Adam,
We are sorry you haven’t received the QR code and that the service didn’t work as expected. Please check your email inbox, spam, and junk folders. If you still can not find it, please let us know so we can assist you further.
Best Regards,
Team SIMZY.
Cool and simple
12 oktober 2026
Antwoord van Simzy
Dear Julienne,
Thank you for your lovely feedback. We are glad you found our service cool and easy to use. We appreciate your support.
Best Regards,
Team SIMZY.
I can’t get a connection and am not…
I can’t get a connection and am not sure how to resolve this issue, so am currently reliant on hotel wifi 😟
9 oktober 2026
Antwoord van Simzy
Dear Clyde,
We are sorry you're experiencing connection issues. Please enable data roaming on your device and check if the connection works. If the issue persists, contact our support team at care@simzy.com with your location and device details so we can troubleshoot the problem and help you get connected as soon as possible.
Best Regards,
Team SIMZY.
Antwoord van Simzy
Dear Bill Marks,
We are happy to hear that your experience with us was so quick and straightforward. Thank you for sharing your positive feedback.
Best Regards,
Team SIMZY.
Antwoord van Simzy
Dear Kathy Liu,
Thank you for your positive feedback! We're glad you found the installation easy and our service good value. We appreciate your support.
Best Regards,
Team SIMZY.
Antwoord van Simzy
Dear Daniel,
We have checked your account and can confirm that your SIM is currently active on your mobile device. Since the SIM has already been activated, it cannot be used on another device.
Best Regards,
Team SIMZY.
care@simzy.com
Smartness Unlimited
Seamless, Fast, Transparent - from Digital journey to Customer support, everything was prompt.
6 oktober 2026
Antwoord van Simzy
Dear Customer
Thank you for your feedback. We are happy to hear that our quick online process and helpful service team met your needs.
Best Regards,
Team SIMZY.
Antwoord van Simzy
Dear Strotmann,
We are glad you enjoyed our fast communication. Thank you!
Best Regards,
Team SIMZY.
Buyer beware, horrible experience
Buyer beware! Sim did not work, spent two days trying to troubleshoot with their live chat, were not responsive at times considering how important a eSIM is in China. For a westerner none of your apps work without an international sim provider. Incredibly frustrating situation, they should not be trusted.
I asked for a refund and they refused, I highly recommend spending slightly more for are more reputable provider.
19 september 2026
Review zonder uitnodiging
Antwoord van Simzy
Dear Customer,
We’re sorry to hear about your experience with the eSIM and the difficulties you faced while trying to get it working in China. We understand how frustrating it must have been to spend two days contacting support, especially when reliable connectivity was essential during your trip.
We’d like to investigate the eSIM issue and review your refund request. Please provide your order or transaction reference and the exact error message you received when trying to use the eSIM so we can assist you further.
Best Regards,
Team SIMZY.
Purchased Simzy’s data-only plan for my…
Purchased Simzy’s data-only plan for my USA vacation, and the experience was good. The internet speed was decent and reliable enough for everyday use while traveling. A convenient option for staying connected without worrying about roaming charges. 👍
27 augustus 2026
Review zonder uitnodiging
Antwoord van Simzy
Dear Vivek,
We're so glad to hear our data-only plan was a convenient and reliable option for your USA vacation! It's wonderful to know you enjoyed staying connected without roaming worries. Thank you for your positive feedback!
Best Regards,
Team SIMZY.
I have purchased the 2 weeks unlimited…
I have purchased the 2 weeks unlimited plan for Australia fo 25 aus dollars.
I have got QR code that apparently expired before I could activated it.
Customer supprt is not responsive to emails and calls, which tells you a lot about the bussiness culture.
I am in Aus stripped of 25 dollars without data. More soo it was recommendation from Lyca I have 2 plans with.
First shame of Lyca for the recommendation, second the Simzy is a fraudulent business . What was supposed to be saving is now more expensive as I have to use roaming data.
9 september 2026
Review zonder uitnodiging
Antwoord van Simzy
Dear Aleksandra,
I’m very sorry for the frustrating experience you’ve had with the Australia plan. I understand how disappointing it is to pay AUD 25, receive an expired QR code, and then be left without data while travelling, especially when you are now facing additional roaming costs.
Could you please share your Lyca Mobile number or order reference, the payment details, and a screenshot of the expired QR code or activation error? This will help me review the issue and assist you further.
Best Regards,
Team SIMZY
Ordered eSim by mistake for not…
Ordered eSim by mistake for not compatible phone, contacted CS via chat, all easily sorted and refunded. Great service and comms.
3 september 2026
Review zonder uitnodiging
Antwoord van Simzy
Dear Sergey,
We're so glad we could assist you quickly and efficiently with your eSIM issue. Thank you for your kind words!
Best Regards,
Team SIMZY.
That was very quick!
That was very quick!
After purchasing it, my data is more quicker and I can use it all day☺️
24 augustus 2026
Review zonder uitnodiging
Antwoord van Simzy
Dear Karthikeyan,
We're so happy to hear that our service has made such a positive difference in your daily data usage! We appreciate your kind words.
Best Regards,
Team Simzy.
Good esim for travel
Went to Spain a few weeks back. Used simzy and had no issues. Got 10 gb of data for $15 which lasted for 10 days.
27 juli 2026
Review zonder uitnodiging
Antwoord van Simzy
Dear Colb,
We're so glad you had a seamless experience with our service during your trip to Spain! It's wonderful to hear our data plan met your needs.
Best Regards,
Team Simzy
Great experience and connection
I tried Simzy for the first time and i had no issues. Great connection and easy to use. Best thing, i was able to use my esim throughout Europe. I would definitely recommend Simzy for your next travels
7 augustus 2026
Review zonder uitnodiging
Antwoord van Simzy
Dear Holly,
We're so happy to hear you had such a positive experience using our eSIM throughout Europe! We appreciate you recommending us for future travels.
Best Regards,
Team Simzy.
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