Sinclair Group - Bridgend Audi Reviews 

183
•
TrustScore 4.5 uit 5

4,6

Tremain Road, CF31 2TZ Bridgend, Wales, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Friendly & relaxed sales process with no pushy sales attempting to add products to the purchase. Able to take the vehicle on an extended test drive which, given a change from manual to auto, was ver... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service. Very knowledgeable, helpful and polite personnel. I would strongly recommend Bridgend Audi. They go the extra mile for Customer satisfaction. They never once made claims which the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I could not believe how helpful the staff member called ALISHIA was throughout my visit . She was incredible printing out documents with images to determine what parts I had to order and all other hel... Toon meer

Beoordeeld met 5 van de 5 sterren

Great experience upgrading my car. Emailed Sinclair Bridgend Monday, phone call from sales Tuesday reporting car to my spec was in stock and arranged test drive for Wednesday, test drive completed and... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autodealer
  2. Autoreparatie en -onderhoud
  3. Autoschadebedrijf
  4. Verkoper van tweedehands auto's

Over Sinclair Group - Bridgend Audi

Geschreven door het bedrijf

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contactgegevens

  • Tremain Road, CF31 2TZ, Bridgend, Wales, Verenigd Koninkrijk

  • 01656 602211

4,6

Uitstekend

TrustScore 4.5 uit 5

183 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 75% van zijn negatieve reviews beantwoord

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4,6

Alle reviews

(183)

2.000 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I could not believe how helpful the…

I could not believe how helpful the staff member called ALISHIA was throughout my visit . She was incredible printing out documents with images to determine what parts I had to order and all other helpful information . All the staff there were incredibly polite and welcoming 10/10 and much more . REGARDS COLIN AUDI A2

25 augustus 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Friendly & relaxed sales process

Friendly & relaxed sales process with no pushy sales attempting to add products to the purchase. Able to take the vehicle on an extended test drive which, given a change from manual to auto, was very helpful.
Was also encouraged by the availability of desired vehicles.
Thanks (to Martin Nixon) for agreeing to keep my new vehicle secure for a few weeks during my holiday!

2 augustus 2026
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Very knowledgeable, helpful and polite personnel.
I would strongly recommend Bridgend Audi. They go the extra mile for Customer satisfaction. They never once made claims which they couldn’t substantiate e.g. date of arrival etc. If they could give us any extras, they made every effort to do so.
The car, itself is everything and more than we expected.

9 augustus 2026
Logo Sinclair Group - Bridgend Audi

Antwoord van Sinclair Group - Bridgend Audi

Thank you for your glowing review! Our team at Bridgend Audi takes pride in providing excellent service and going the extra mile for our customers. It's wonderful to hear that you had a positive experience with us and that your car exceeded your expectations. We strive for customer satisfaction and will continue to deliver top-notch service. Thank you for recommending us.

Beoordeeld met 5 van de 5 sterren

A very high standard of customer…

A very high standard of customer service. They dealt with replacing my father’s almost new Audi A5 Avant after a critical failure in a very professional, pragmatic and empathetic manner. A big thanks to Phil Morgan for quickly coming to an agreeable resolution.

7 augustus 2026
Review zonder uitnodiging
Logo Sinclair Group - Bridgend Audi

Antwoord van Sinclair Group - Bridgend Audi

Thank you for your kind words! Our team takes great pride in providing exceptional customer service and we are so glad to hear that we were able to assist you and your father in a timely and empathetic manner. We will make sure to pass along your thanks to Phil Morgan. Thank you for choosing us for your Audi A5 Avant replacement.

Beoordeeld met 1 van de 5 sterren

Don’t go here very high turnover of…

Don’t go here very high turnover of staff
In house bullying is going on and been covered up!

8 augustus 2026
Review zonder uitnodiging
Logo Sinclair Group - Bridgend Audi

Antwoord van Sinclair Group - Bridgend Audi

We take all feedback seriously and are deeply disappointed to hear of your negative experience. Our company values respect and kindness towards our team, and we are addressing this matter with urgency. Please reach out to us directly for further discussion.

Beoordeeld met 5 van de 5 sterren

Excellent purchase for a quality car

I am very happy with my purchase from VW Bridgend. From one phone call they were able to judge which was the best car for me and I reserved it straight away.
I collected it a few days later and it was in excellent condition for a used car.

This is my second purchase from a VW dealership and I would 100% recommend buying from VW Bridgend,
All the staff were amazing, great customer service, friendly and approachable. Everything was explained clearly about the vehicle, the warranty and the service. I am confident that if I have any further queries, they would be very happy to help.

23 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

These guys are second to none

These guys are second to none. We called on a Saturday although it’s not open seen a guy around the back working overtime called Phill.
He toke a look at the two scratches on front of our brand new district green Audi. He explained to us he would only need a ten minute buff as it hasn’t gone through to the paint work. Spoke to John on phone booked it in for today Wednesday the 29 th at 11:00 brought it back to me in the shop it toke them 10 mins. Will definitely be going back in future they were patient professional and you know they love cars and will look after it. Thanks guys you the best!

29 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Never trust a Sinclair's garage

Never trust a Sinclair's garage , period. They ruined the injectors in 2017 during the emissions scandal and now they have fully packed in again and the golf needs to be scrapped . Wasted money on this car , never trust VW either. Sinclair's ignored all attempts to contact them about a separate issue because they couldn't be bothered . I hope they go out of business. VW is dead. Here comes the spin to get out of it, they can't find an email, when I sent 2. Shows how they are in denial.

8 juli 2026
Review zonder uitnodiging
Logo Sinclair Group - Bridgend Audi

Antwoord van Sinclair Group - Bridgend Audi

We're very sorry to read about your experience.

We take all customer feedback seriously and would welcome the opportunity to better understand what has happened and discuss the concerns you've raised. Unfortunately, we're unable to identify your details from your review.

If you would be willing to, please email csuaudi@sinclairgroup.co.uk with your name, vehicle registration and preferred contact details so that a member of our team can investigate the issues fully and get in touch.

Beoordeeld met 5 van de 5 sterren

Sinclair Bridgend - a good place to do business

Sinclair Bridgend always provides me with good service. The staff are always friendly and helpful

2 juli 2026
Logo Sinclair Group - Bridgend Audi

Antwoord van Sinclair Group - Bridgend Audi

Thank you for your kind words! We're so happy to hear that our team at Sinclair Audi, Bridgend consistently delivers top-notch service. We strive to go above and beyond to ensure our customers have a positive experience with us. We appreciate your support and can't wait to see you again soon!

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful, friendly staff

2 juli 2026
Logo Sinclair Group - Bridgend Audi

Antwoord van Sinclair Group - Bridgend Audi

Thank you for your kind words! Our staff takes great pride in providing excellent customer service. We are happy to hear that you had a positive experience with us.

Beoordeeld met 4 van de 5 sterren
Logo Sinclair Group - Bridgend Audi

Antwoord van Sinclair Group - Bridgend Audi

Thank you for your kind words! Our team takes great pride in providing exceptional service and understanding to our customers. We appreciate your feedback and hopefully see you again soon.

Beoordeeld met 5 van de 5 sterren
Logo Sinclair Group - Bridgend Audi

Antwoord van Sinclair Group - Bridgend Audi

Thank you for your review! Our team is committed to providing quick and efficient service to all of our customers. We appreciate your support!

Beoordeeld met 5 van de 5 sterren

Fantastic Customer service

The branch kindly arranged to have a vehicle delivered to me in Bridgend from their Neyland branch. The vehicle was exactly as I'd hoped, and they secured the transaction within a week. James at the branch was lovely to deal with, and very honest.

22 juni 2026
Logo Sinclair Group - Bridgend Audi

Antwoord van Sinclair Group - Bridgend Audi

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our team was able to provide exceptional service and help secure exactly what you were looking for. We greatly appreciate your kind words and hope to have the opportunity to serve you again in the future.

Beoordeeld met 5 van de 5 sterren

Another excellent purchase from…

Another excellent purchase from Bridgend Audi. I was given clear guidance in making my choice, and kept informed of all updates in relation to my purchase. My car was delivered with no fuss and the hand over was perfect. All staff I spoke to were helpful and knowledgeable- making the process smooth.

21 juni 2026

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