Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... Toon meer
Bedrijf heeft geantwoord
Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financi... Toon meer
Bedrijf heeft geantwoord
Happy with the vehicle and customer service and will be back. Some constructive feedback: could have cleaned the previous owner sticker marks (boot & petrol cap), could have been clearer about how opt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sinclair Group - Sinclair Volkswagen Cardiff
Geschreven door het bedrijf
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contactgegevens
Wharf Road, CF10 4BB, Cardiff, Verenigd Koninkrijk
- 029 2049 2100
4,8
Uitstekend
312 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 74% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Helpful and efficient service
12 juni 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive feedback! Our goal is to always provide helpful and efficient service to our valued customers. We are thrilled to hear about your experience and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! Our team is dedicated to providing a top service and we're thrilled to hear that your approved car was well-prepared for you. We hope you continue to enjoy your new ride!
Kind regards,
Sinclair Group.
Martina/Tracy make it pleasure to…
Martina/Tracy make it pleasure to conduct business at sinclars /cardiff
26 mei 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the kind words! We are thrilled to have made your experience at Cardiff Volkswagen a pleasure. Martina and Tracy will be delighted to hear your feedback. We look forward to providing you with exceptional service again in the future.
Kind regards,
Sinclair Group.
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We strive to provide excellent service without being pushy. We are thrilled that our salesman was able to make your experience easy. We appreciate your business!
Kind regards,
Sinclair Group
Very good
The people at Volkswagen Cardiff were very helpful during the purchase of my new car.
31 mei 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We love helping our customers find their perfect car and we're glad to hear we did just that for you at Volkswagen Cardiff. Enjoy your new car!
Kind regards,
Sinclair Group
Sinclair Cardiff for quality cars & service.
Sinclair Cardiff has a good selection of new & used cars. Sales personnel & service reception personnel are friendly, knowledgeable & efficient.
Martina P. is an excellent sales person - helpful & ready to answer questions about VW cars & finance.
Tracey at general reception is efficient at contacting Sinclair staff in & around the showroom.
28 mei 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the glowing review, Martina and Tracey are shining examples of our excellent sales and service teams. We are thrilled to hear that you had a positive experience at Sinclair Volkswagen Cardiff and we look forward to serving you again in the future.
Kind regards,
Sinclair Group
Great service great salesman great car.
23 mei 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the kind words and positive feedback! It's always our pleasure to provide excellent service and help our customers find their perfect car. We're glad to hear you had a great experience with our salesman. Happy driving with your new car!
Kind regards,
Sinclair Group
Great service from start to end
Great service from start to end, made the entire process of exchanging my car painless, well done to Nic Lancastle and the Sinclair group…
31 mei 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to leave us a review! We're thrilled to hear that you had a great experience with Nick Lancastle and our team at Sinclair Group. Making the car exchanging process painless is what we strive for. We appreciate your business and hope to work with you again in the future.
Kind regards,
Sinclair Group
Great service!
15 mei 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind feedback! We are thrilled to hear you enjoyed our service. Our team works hard to provide the best experience for our customers. We appreciate your support and look forward to serving you again!
Kind regards,
Sinclair Group
Great service keeping me up to date…
Great service keeping me up to date with the progress of my golf. Friendly service from babs.
20 mei 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We're thrilled to hear that we could provide you with great service and keep you updated on the progress of your golf. Babs is an integral part of our team and we're so happy he was able to provide you with friendly service.
Kind regards,
Sinclair Group
Excellent staff and good deal
9 mei 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Hi G Byrne,
Thank you for your review. We’re pleased to hear you were happy with the staff and the deal at our Cardiff site. Your feedback is appreciated.
Kind regards,
Sinclair Group
Very pleasant and efficient service.
4 mei 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Hi William,
Thank you for your feedback. We’re glad you found the service pleasant and efficient at our Cardiff centre.
Kind regards,
Sinclair Group
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Hi Jane,
Thank you for your review. We’re glad you were happy with the service provided at our Cardiff retailer and appreciate you taking the time to share your feedback.
Kind regards,
Sinclair Group
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Hi Dorothea,
Thank you for your lovely feedback. We’re pleased to hear you found the team helpful and friendly and that you’re enjoying your Polo.
Kind regards,
Sinclair Group
5 ***** service
From first entering the show room nothing was too much for Wayne (Sinclair VW Cardiff) to source the car we wanted ie colour and Spec then keeping us updated in the time frame which was a lot quicker than we expected 😊
4 april 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Hi,
Thank you for the fantastic feedback. We’re delighted Wayne was able to help source the perfect car for you and keep you updated throughout the process. We hope you enjoy your new Volkswagen.
Kind regards,
Sinclair Group
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Hi Rachel,
Thank you for your continued support and kind feedback. We’re delighted to hear you received excellent customer service once again at Sinclair Volkswagen Cardiff.
Kind regards,
Sinclair Group
Great experience upgrading my vw to a…
Great experience upgrading my vw to a bigger one. Babs in Cardiff is very good at what he does👌
30 april 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Hi Marika,
Thank you for your lovely feedback. We’re delighted Babs made upgrading your Volkswagen such a positive experience for you at Sinclair Volkswagen Cardiff.
Kind regards,
Sinclair Group
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We pride ourselves on open and clear communication with our customers. It's our pleasure to make sure you feel informed and taken care of every step of the way. Thank you for choosing us!
Kind regards,
Sinclair Group
Communication is excellent
Communication is excellent. I was updated on the progress of my new car not only by email but by personal calls from the sales team. I found them to be the most customer friendly garage I have dealt with.
This is the third car I have bought from the Sinclair Group, (second one from their Cardiff branch) and I have been very pleased with each one - which is the reason I keep going back!
After-sales is excellent and the service contract is both reasonably priced and well managed by the service team. If there is an issue with the car and it flags up on their system they will ring you. If your service is due they will email or ring you.
Excellent overall and highly recommended.
8 december 2025
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to share your experience with our Cardiff retailer, we are so happy to hear that our communication and customer service met your expectations! We truly appreciate your continued loyalty and are committed to providing you with excellent aftersales service. Thank you for choosing the Sinclair Group and for recommending us, it means the world to us!
Kind regards,
Sinclair Group
Great experience all round
I had to take my new Volkswagen T-Roc in to have the drivers window and petrol flap looked at and it was made very easy. I can’t remember the name of the gentleman i dealt with at Volkswagen Cardiff yesterday but he was friendly and professional, had the same model courtesy car waiting for me, had all my issues sorted within the same day and when I came to pick my car back up later that afternoon it had even been washed. Great experience all round
1 april 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear about your positive experience at Volkswagen Cardiff! Our team strives to provide exceptional service and we are happy to hear that we were able to make your visit easy and hassle-free. Thank you for choosing us and we hope to see you again in the future.
Kind regards,
Sinclair Group
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