SIRVA Worldwide Reviews 

CAF move Edmonton to wainwright 2026

horrible experience, DOGS*** claim process, I can't even finish my move because SIRVAs web sight is A$$

I Will Express VR if I ever have to use this company again

Applied for a job. Got through phone interview and a Zoom call. Then they decided to cut communication. No, you were not a fit for job or anything. Looks like rot starts from within.

Is there a negative star option? After more than 30 years in my career and 5 cross-country or long distance moves, this was THE WORST to work with!

I'd like to give them less than 1 star. They are awful. They used a strap to move my 102 year old Mum's dresser, and crushed the central corner of the dresser. But then denied it was them because it is an old dresser with a crack. But the crushed in section they created was 90o from the "old crack", and the smashed in piece was the exact size of their strap, with bits of wood.

I recently tried to help a buyer purchase a property managed by this company, and I'd say if you're looking to use a relocation company and protect yourself as a seller, find a better solution. The disclosures were poor, and the people handling communication were unprofessional and slow. I'm very experienced with relocation, and this is one of the worst I've ever attempted to work with.

Our dealings with SIRVA were disappointing.
Recommended by a party unbeknownst to them we would have a horror experience. They assured us that our shipment would take 45-60 days but ended up taking 110 days. We arranged our flights around their 60 days, what a nightmare!
This left us without furniture and sleeping on an air mattress for three weeks. When the furniture finally arrived, the service provided was meant to include unpacking but excluded setup. We were also told they would remove all boxes and wrapping materials. This was another point of contention. We were left with a huge pile of boxes and wrapping we had to pay to recycle.
Upon finding damage, a request was made for a supervisor to call, which was ignored. Emails with photos documenting the damage were responded to with significant delays, leading to our claim being filed two days late and subsequently denied due to timing. They temporize to avoid paying out a claim. They lack customer service once you fork out the big dollars for their service they suddenly forget how to communicate.

I had a very frustrating claims experience with Sirva.

After my delayed delivery, damage was discovered during uncrating, including a broken marble table and a $3,400 Samsung OLED TV that powered on but had no picture. My claim contact was Joann Pierce, Team Lead.

To be fair, communication itself was not slow. The issue was the substance of the claim handling. Sirva’s position was that the marble table did not justify full replacement and only merited a generic tabletop allowance, even though marble naturally varies and a close match matters. For the TV, the claim was denied because there was no visible exterior damage, even though it was fully functional before the move and nonfunctional immediately after transit and unpacking.

The overall experience felt focused on limiting the claim rather than fairly resolving it, and I was ultimately told to pursue arbitration.

i had the misfortunate of dealing with them as my company chose them as the reolocation vendor that handles my temparary accomodation. I cannot believe how slow they operate. It took over 2 weeks and 2 chasers to get the potential options which contained confsuing information. My subsequent followup email for clarification was simply ignored. When my moving date was confimred and i instructed them to book the hotel, they informed me it generally takes them a week to book it?! This hotel was available on the official public website with instant confirmation. It is shocking in 2026 a so called "professional relocation vendor" requires 5 days for a hotel booking that takes me 60 seconds to complete myself online. Their agent had the audacity to tell me my stay is "secured" when he cannot provide me with any sort of confirmation or ref no. i would have 100% chosen to handle things myself than dealing with this company if it was an option. This company is just unserious and unprofessional.

This review is directed at regulators, investigators, and any consumer considering Sirva Worldwide.

Summary of Incident:

I paid ~$13,350 for a “door-to-door” international shipment. Upon arrival, Sirva Worldwide demanded an additional $2,533.60 in unsubstantiated charges and conditioned delivery of my household goods on immediate payment.

I paid UNDER PROTEST WITH FULL RESERVATION OF RIGHTS solely to secure release of my property.

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ALLEGED CONDUCT (SUPPORTED BY DOCUMENTED CORRESPONDENCE & CALL TRANSCRIPTS):

1. Failure to Provide Itemized Invoice or Legal Basis
Repeated formal requests for a detailed invoice and contractual authority for each charge were ignored prior to collection.

→ Indicates potential violations of federal transportation transparency requirements and basic contract disclosure obligations.

2. Coercive Collection / Economic Duress

Delivery was explicitly withheld unless disputed charges were paid immediately.

→ Payment obtained under threat of continued deprivation of property constitutes economic duress and raises concerns of unlawful conversion and coercive business practices.

3. Unauthorized Actions Generating Fees

The shipment container was offloaded—triggering storage, handling, and shuttle charges—without informed consent.

→ Suggests unauthorized agency action and improper cost-shifting.

4. Material Misrepresentation & Omission

At contracting, I was led to believe the service was effectively “all-inclusive.”

No meaningful disclosure that routine scheduling conditions could trigger thousands in additional charges.

→ Meets elements of material omission and deceptive trade practices.

5. Price Escalation Without Substantiation

Charges then increased from ~$2,163 to $2,533.60 without documentation or justification.

→ Indicative of unfair and deceptive acts or practices (UDAP).

6. Post Hoc Narrative Manipulation

Subsequent communications reframed events to shift liability to the customer, contradicting recorded calls.

→ Suggests bad-faith dispute positioning and potential evidentiary concerns.

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REGULATORY & LEGAL IMPLICATIONS:

This conduct may fall within the scope of:

* Federal Motor Carrier Safety Administration (FMCSA) oversight

* Federal Maritime Commission (FMC) jurisdiction

* State Unfair and Deceptive Acts and Practices (UDAP) statutes

* Potential civil claims:

* Misrepresentation
* Unjust enrichment
* Conversion
* Economic duress

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EVIDENTIARY STATUS:

* Written correspondence documenting repeated invoice demands

* Call transcript demonstrating lack of informed consent

* Pricing escalation timeline

* Proof of payment under protest

⸻

CONSUMER WARNING:

Engaging Sirva Worldwide without:

* Fully itemized, contractually grounded pricing

* Written pre-authorization controls on all operational decisions

* Legal readiness

…creates significant financial and legal risk once your property is in their possession.

⸻

BOTTOM LINE:

This was not a billing dispute.

This was leverage applied to a consumer through control of their property.

It is quite obvious to me why Sirva has a 1.7 out of 5-star review average and it should be to you as well.

These people own Allied Van Lines, NorthAmerican Van Lines, Alliance, Sirva Mortgage, and Global Van Lines, some of the largest U.S. moving companies, and they CANNOT BE TRUSTED.

Regulatory review is warranted.

— CombatCritic

This company is infuriatingly bad.
Trying to communicate with them is like pulling teeth out of a babies mouth. Impossible. Emails get no responses. Phone calls end-up either fighting with an AI or straight-up to people that don't answer their phones. Same results. This posting season is going to be pure garbage.

Very disappointing experience. SIRVA was used for my company move. They lost around £600 pounds of my possessions and will not accept any liability. I would not recommend this company.

My goods were well stored, but this company is incredibly poor at communications, on the limit of autistic silence. Trying to get hold of someone for inquiries is a nightmare. Nobody answers the phone, e-mail bounces. The phone number on their website does not connect. The phone numbers and address location on their invoices are from a previous location where they no longer operate.
When we did obtain a number, the person answering said he was from a different agent, unconnected to SIRVA and had been retired some while ago.
When things were sorted finally, the customer representative turned out to be located in a different country (!) and did not speak the language you need to operate in our environment.
SIRVA is good at invoicing, that is certain.

If i could give 0 stars i would, they never gave us the information we needed to send the shipment, after the goods was collected,packed and stored, we finally got the information we needed witch made the whole sending impossible. So they charged me 40000nok, so i see them as a scam, they trick you into relying on them and they dont give information what you need, they stall time, and then screw you over. Thanks for nothing, thanks for giving me all the blame for not getting the information, give me the whole bill because you guys are useless, i recommend noone to use this company, they wont move shit. They will take your money.

If I could give zero stars, I would.

I hired North American Van Lines, which uses SIRVA to handle claims. What followed was one of the worst customer experiences I’ve ever had.

After my move, two beds were disassembled and left unusable. I reported the damage properly and on time. For months, I dealt with endless emails, no phone calls, no repair coordination, and no resolution.

The claims representative handling my case left the company, my claim was effectively abandoned, and I was later told I was “in disagreement with a settlement offer” a settlement that was never communicated to me in any form.

The entire process felt designed to delay, deflect, and exhaust the customer rather than fix the problem.

Neither SIRVA nor North American Van Lines should be trusted with anyone’s belongings or claims.
I would never hire either of these companies again.

If it were only for the poor service, it could be accettable. During a difficult moment like a move, Sirva creates additional issues and mismanagement. Avod them.

Wish i could have give zero stars.
Pathetic and unprofessional services, never use them.
They will use every opportunity to commercialize and make money. My shipment from UAE to Europe was picked up 5 months still not yet delivered. Shame on the Sirva.

I used North American Van Lines for moving furniture from our family home of 40 years in Atlanta to my sons, one in California and one in Texas. There was quite a bit of furniture much of which was family heirlooms and valuable antiques. The salesman was very good. The rest of it was a disaster. Loading was rushed, workers were surly and careless. The load for Dallas was put into their storage facility. The load to California went straight out. Both loads suffered damage, the Dallas damage was significant. I paid for additional insurance because of the valuable antiques in the moves, particularly to Dallas. The few damaged items in California were repaired and handled well. The company refused to take responsibility for the damage to much of the antique furniture and artwork. They reimbursed us for probably one quarter of the damage they did. We appealed their decisions repeatedly but every time they said it was not their fault. I would never recommend using this company to anyone unless you were shipping indestructible items.

Avoid this company at all costs.

We moved from Canada to Belgium with SIRVA, and the whole experience was terrible. The container was half empty despite their claim that our things wouldn’t fit, packing was careless — fragile items mixed with tools, and many things arrived broken or missing. Communication was poor, delivery was delayed by weeks, and insurance covered almost nothing. The only good part was the unloading team in Belgium, who worked fast and professionally.

Attention, si vos déménageurs viennent du dépôt de carrière-sur-Seine. C’est des voleurs !!!
Je vous partage mon expérience, où durant mon déménagement, ils ont volé pendant l’emballage tous mes outils, électroportatif, lunettes de soleil et j’en passe…
Surveillez bien toute l’équipe car ils sont bien organisés et c’est déjà arrivé à un collègue sur des vêtements « de luxe »
Si vous pouvez changer de société faites-le !
Ps : les clauses des contrats ne couvre pas le vol pendant l’emballage. Ils pensent à tout !

If I could give less than 1 star I would. This company - the office in OakbrookTerrace IL to be specific -
- is worst I’ve dealt with in 27 years of global moves.
The agent in charge of our portfolio seems to be working from
Home and running a side real estate business. Had no idea about our shipment and had to call her supervisor. Then it took a week for this supervisor to basically say they lacked paperwork - which was untrue - they had it all sent to them weeks prior.
It’s been awful.
Unresponsive, dropping of balls - and failure to answer phone calls or to answer any questions aside from sending a reply to detailed questions asked in voicemail and email-
saying “ we will expedite” and failing to answer any questions about what they are in charge of sending to us as part of a move with multiple shipments and 2 destinations. .

Unfortunately
I did not choose them and will let our experience be known to the European based employer arranged contractor.