Já é a segunda vez que compro algo com vocês. Tudo correu bem, mas a última encomenda chegou com um dos tubos aberto e vazado dentro da caixa. Como foi uma encomenda internacional, e que viaja por m... Toon meer
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Lees wat reviewers zeggen
Warning to U.S. Customers If you live in the United States, I recommend thinking twice before ordering from SkinLovers. A few days after my package was delivered, I received an unexpected FedEx... Toon meer
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Toon meer
Bedrijf heeft geantwoord
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Contactgegevens
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Gemiddeld
568 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van SkinLovers
Hola Jessica,
En primer lugar, muchas gracias por su comentario.
Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros muy pronto.
no recibi el producto
20 november 2023
Antwoord van SkinLovers
Hola Andrea,
Entendemos perfectamente su descontento con la situación.
Sin embargo, como mencionamos en el correo electrónico que le enviamos, estamos investigando la situación ya que el paquete aparece como entregado.
La empresa de servicios postales ya nos ha contestado y hemos enviado la respuesta a su correo electrónico.
Gracias,
Skinlovers
Productos entregados de manera segura
Productos entregados de manera segura, buenos y con llegada a su destino sin demora
4 december 2023
Antwoord van SkinLovers
Hola Yeimy,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
I'm sad to say that my order didn't…
I'm sad to say that my order didn't arrive yet so 😕 I didn't use the items 😕
27 december 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Ebtisam!
Please contact us by email so we can solve that situation directly with you. We can not find any order registered in your name.
Thanks,
Skinlovers
Antwoord van SkinLovers
Hello!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
I was sent a package that was used
I was sent a package that was used. The bottles had black smudges on the bottles and the smaller bottles were used. I sent pics and also reached out to your customer service and they declined to believe me. I’m never doing business with your company again!
15 december 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello,
First of all, thank you for your review. It's always good to hear from our customers.
As we said in the email we sent you, all the products we send are new and never opened by us.
We did offer you an alternative, but you couldn't accept it.
We hope you have a better experience with us in the future.
The delivery is taking a while.
The delivery is taking a while.
I was expecting to receive it before Christmas but I did not receive my product yet. More than 3 weeks of waiting...
26 december 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hi Cristiani,
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
I still haven’t received my order
I still haven’t received my order. It’s been a month
4 december 2023
Antwoord van SkinLovers
Hello Paula,
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Packaging damaged
Hello,
I sent an email that one of the 4 bottles was damaged and is unusable. I requested a replacement or refund whatever is fine. My preference is replace the broken items.
Please let me know if I need to resend the pictures on delivery.
—-
Update January 6 2024
—-
After sending 4 emails, I still have not heard back. Skin lovers team please let me know if you need additional details to resolve the issue with broken bottles.
Thank you,
Sumeet
7 december 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Sumeet,
First of all thank you for the review.
Can you please send us the email again?
We can't not find any email from you. Our email is info@skinlovers.com
Thanks!
UPDATE: Hello Sumeet,
We have replied your email. Please chek your inbox! Thanks!
First timer...pleased with purchase
Thank you for the great selection of products, easy ordering, great prices, and fast shipping. Coming to the USA I was pleased that it only took 2 weeks. But I was even more excited that you carry my favorite Caudalie products at great prices. Will be shopping again very soon. Thank you!
30 november 2023
Antwoord van SkinLovers
Hello Monique,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope to receive your visit to our store a lot of times in the future.
Thanks!
Happy Customer
Product arrived in perfect condition, site was very easy and friendly, found what I was looking for in just a few clicks, the only downside was the transit time
21 november 2023
Antwoord van SkinLovers
Hello Luis,
Thank you so much for your order and for your review! We hope to receive your visit soon and a 5-star review too!
Received wrong products
Received wrong products, marketing products are not the same as the picture in the website (misleading the customer). Contact customer service didn’t resolve or give refund. End up keep few bottles of products that I don’t want. Waste of money.
11 december 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hi Diana,
We totally understand your dissatisfaction with the situation.
However, as we mentioned in the email we sent you, the product you received is the product you ordered. However, if you wish, you can return the products.
Kind regards,
Skinlovers
All products I ordered were shipped and…
All products I ordered were shipped and received on time with the best quality.
20 november 2023
Antwoord van SkinLovers
Hello Lyubov!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Fue buena mi experiencia
Fue buena mi experiencia, pero fueron muchos días que no me mandaban correo de seguimiento del pedido y por un momento pensé que me habían estafado, al final de todo mis productos llegaron bien y me encantaron 🤩
20 november 2023
Antwoord van SkinLovers
Hola Ashley,
Muchas gracias por su pedido y por sus palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros.
Antwoord van SkinLovers
Hola Mayra,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita muy pronto!
Muchas gracias.
Antwoord van SkinLovers
Hello Bryant,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
I ordered a product and then you…
I ordered a product and then you cancelled it. I went on your website to reorder, but your site said I was not a valid member. However you are sending me this survey.
15 november 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hi Evanda,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks!
Serviço 5 estrelas
Todo o processo de comprar e recepção da encomenda foi eficiente e breve. Obrigado.
29 november 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Olá José!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado.
Excellent service.
3 november 2023
Antwoord van SkinLovers
Hello Adriana,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Soraia Robalo
Fiz um encomenda dia 24/11 e hoje 29/11 ainda não recebi a mesma. Hoje recebi uma e-mail por parte da skinlovers a pedir para avaliar algo que não me foi entregue. Já tentei contato via WhatsApp e telefone e não obtive qualquer resposta.
24 november 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Olá Soraia,
Lamentamos não ter conseguido corresponder às suas expectativas nesta ocasião.
Esforçamo-nos sempre por melhorar e aperfeiçoar a sua experiência de compra e não o poderíamos fazer sem os seus valiosos comentários.
Desfrute dos seus produtos!
Muito obrigado,
Skinlovers
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