Já é a segunda vez que compro algo com vocês. Tudo correu bem, mas a última encomenda chegou com um dos tubos aberto e vazado dentro da caixa. Como foi uma encomenda internacional, e que viaja por m... Toon meer
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Lees wat reviewers zeggen
Warning to U.S. Customers If you live in the United States, I recommend thinking twice before ordering from SkinLovers. A few days after my package was delivered, I received an unexpected FedEx... Toon meer
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Toon meer
Bedrijf heeft geantwoord
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Contactgegevens
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Gemiddeld
568 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Atendimento super minucioso e cuidado
Atendimento super minucioso e cuidado. Os produtos chegaram de um dia para o outro! Adorei 🥰
20 november 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Olá Jéssica,
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
They did not deliver the product I had…
They did not deliver the product I had requested and I have not been able to contact them for its return.
3 november 2023
Antwoord van SkinLovers
Hello Juan,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
We already have replied via email so we hope we can solve the situation very soon.
Thanks,
Skinlovers
Caudalie Viniclean Toner arrived…
Caudalie Viniclean Toner arrived covered in oil; I’ve used a Clorox wipe on it every morning & night since unboxing (while using it) and still, touching the bottle coats my hands in a shiny residue that makes doing the rest of my skincare incredibly frustrating :/ also I’m paranoid bc I have seborheic dermatitis & it is easily triggered by soooo many things— like I don’t even know what it’s covered in lmao
3 november 2023
Antwoord van SkinLovers
Hello Elliot! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
I ordered on line and product was…
I ordered on line and product was shipped promptly to me here in Ireland.Tracking aand delivery excellent.when I received the package it was damaged in transit. The customer resonse was excellent , replacement sent by express courier and a very understanding response made. This meant a great deal to me as it is a Christmas gift. A BIG THANK YOU to the team at Skinlovers
2 november 2023
Antwoord van SkinLovers
Hello Dermot,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Antwoord van SkinLovers
Olá Eduardo,
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
Delayed
I received but took too long and I have to send them messages many times! This was the only problem
Demorou demais a chegar e tive que ficar mandando inúmeras mensagens até finalmente chegar. O único problema
24 oktober 2023
Antwoord van SkinLovers
Hello Silvana,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I never received my order
6 november 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Claudia,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and the product has already arrived at the UAE so it should be delivered very soon.
Thanks,
Skinlovers
El producto me llego en la fecha…
El producto me llego en la fecha prevista y fue facil rastrear el producto desde la fecha de compra.
23 oktober 2023
Antwoord van SkinLovers
Hola Rosa
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita muchas veces.
Muchas gracias.
I would give this company a zero if I…
I would give this company a zero if I could because I got zero product for the money I spent. Ordered some sunscreen in March 2023. Wrote them 3 emails asking for a refund or to resend the product. They told me it was out of their hands and could do nothing. I see I’m one of many who had had this experience. Not surprising. Scam company!
---------------
Since the seller has now replied for me to email them directly (as I have MANY times now), I am updating my review to show my e-mail correspondence, my dispute via Paypal and how their customer service simply directed me to their FAQ that says they're not responsible for shipments ...
Don't use this company. Good luck with your scams, Skinlovers people.
9 november 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
EDIT: Hello Gretchen. We have just asked to send an email again since we were unable to check the name or order reference on your comment. We are sure we can find a solution. Please check your email. Thanks
Product as described
Product as described and I couldn't find it anywhere else except for on skinlovers. They ship to the US 👍🏻
10 oktober 2023
Antwoord van SkinLovers
Hello Jessie!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again soon!
I never received my order
I never received my order, and you never answer my question. 👎
28 september 2023
Antwoord van SkinLovers
Hi Ana,
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Never recieved my cream or refund.
Never recieved my cream or refund.
SCAM!
Update: on 16th October thwy wrote that package arrived.... Today is 30of Oct.... No packagee... SCAM!!! DO NOT BUY.
18 september 2023
Antwoord van SkinLovers
Hello Dragan
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and your package has arrived at Dubai Sorting Centre on 16th october so it should be deliverd very soon.
Thanks,
Skinlovers
Ordered cream month ago..
Ordered cream month ago... Never received it, nobody ever answered on my emails, never got refund. AVOID!!!
12 september 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Droniac!
We are unable to find any order or message in the name Droniac Petrovic.
Please contact us again by email so we can solve that situation directly with you.
Thanks,
Skinlovers
I didn’t receive my order until today
15 oktober 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Nancy,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and your package has arrived at Dubai Sorting Centre on 14th october so it should be delivered very soon.
Thanks,
Skinlovers
Que sus productos son excelentes
compre mi primer producto para las manchas en mi cara y estoy super contenta con los resultados, no tengo un mes usándolos y ya veo en cambio con mis manchas. Gracias
21 september 2023
Antwoord van SkinLovers
Hola Nelsi,
En primer lugar, gracias por tomarse la molestia de publicar un comentario.
Muchas gracias por su pedido y por sus amables palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible.
Great products and speed of service
Great products and speed of service. Expensive though
15 september 2023
Antwoord van SkinLovers
Hello Warren,
First of all thank you for taking the time to post a review.
Thank you so much for your order and your comment. We do our best to provide the best service possible. We hope you will buy with us again!
Antwoord van SkinLovers
Olá Luísa!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muito em breve.
Muito obrigado.
Antwoord van SkinLovers
Hello Chrystèle,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Compra muy satisfactoria
La compra fue muy sencilla de realizar. El producto llegó en tiempo y forma. Muy satisfactoria la experiencia.
7 september 2023
Antwoord van SkinLovers
Hola Norma,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
DO NOT BUY
DO NOT BUY! It's an untrustworthy company. I ordered my products, and they never arrived. They told me to contact the shipping company, saying it wasn't their problem. The shipping company didn't respond either. I lost nearly 100 USD. DO NOT WASTE YOUR MONEY. They don't take responsibility for anything. It's a disgrace of a company.
3 oktober 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hi Viviana,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
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