Já é a segunda vez que compro algo com vocês. Tudo correu bem, mas a última encomenda chegou com um dos tubos aberto e vazado dentro da caixa. Como foi uma encomenda internacional, e que viaja por m... Toon meer
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Lees wat reviewers zeggen
Warning to U.S. Customers If you live in the United States, I recommend thinking twice before ordering from SkinLovers. A few days after my package was delivered, I received an unexpected FedEx... Toon meer
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Toon meer
Bedrijf heeft geantwoord
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Contactgegevens
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Gemiddeld
568 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I didn’t received my package after one…
I didn’t received my package after one month. and this is the time that the company doesn’t proceed with a refund
4 september 2023
Antwoord van SkinLovers
Hello!
Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Recomendo a SkinLovers
Preços competitivos, atendimento eficiente, embalagem cuidada e rapidez no envio. recomendo
8 september 2023
Antwoord van SkinLovers
Olá Carla!
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
You missed to add my address AMD…
You missed to add my address AMD contact details that I provided you. This caused missing shipment and investigation from my side until I find it. When it was about to be shipped back. Over all thank you for my request, amazing product!
22 augustus 2023
Antwoord van SkinLovers
Hello Mikhail,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Good products
Good price, happy to find ISDIN products that cannot buy here in Australia.
1 september 2023
Antwoord van SkinLovers
Hello Angela,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Great cost and fast shipping to Australia
Product was the cheapest price I could find, and the shipping was faster than expected. Very happy with service. Would use again and recommend to friends.
16 augustus 2023
Antwoord van SkinLovers
Hello Anna,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Excelente
Excelente ..todo llega a tiempo y se encuentra productos de alta gama y variedad .
16 augustus 2023
Antwoord van SkinLovers
Hola Yesenia,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita muchas veces más.
Muchas gracias.
Still have not received my order from…
Still have not received my order from August 16.
16 augustus 2023
Antwoord van SkinLovers
Hi Nancy.
We're sorry to hear that the package hasn't been delivered yet. We were checking the USPS tracking tool and a delivery attempt was made on September 12. Please contact the USPS and request a reschedule.
Thank you!
I ordered on August 16 and as of…
I ordered on August 16 and as of today,September 10, I still have not received my order. VERY little communication from this company.
9 september 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Nancy,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
We your checking your order and the package is expected to be delivered today!
Enjoy your products!
Thanks,
Skinlovers
Fast shipping and great prices!
10 augustus 2023
Antwoord van SkinLovers
Hello Kim!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you wil buy with us again!
Saludos
Saludos. Les agradezco que el servicio al cliente haya sido excelente. Lo único que tendría que decir es, que no se por que no me llegaban las notificaciones del estatus del pedido. Cuando recibí la caja estaba bastante golpeada y no me agradó que al abrir el producto no estuviera sellado y que viniera producto salido en la tapa como si hubiera sido usado. Y ya con eso no me da la confianza de que fuera nuevo. A parte, al venir abierto ya el tiempo de expiracion va corriendo. Gracias.
17 augustus 2023
Antwoord van SkinLovers
Hola Nitza,
Sentimos no haber conseguido satisfacer sus expectativas en esta ocasión.
Siempre nos esforzamos por mejorar y mejorar su experiencia de compra y no podríamos hacerlo sin sus valiosos comentarios.
¡Disfrute de sus productos!
Muchas gracias,
Skinlovers
It took forever for the package to…
It took forever for the package to arrive!
6 september 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello!
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I have sent 2 emails regarding…
I have sent 2 emails regarding information about my order and no reply at all
14 augustus 2023
Antwoord van SkinLovers
Hello Julio,
First of all, thank you for your comment. You should have received an e-mail when your order was shipped with all the tracking information.
Please check and send us an email if you haven't received this communication.
Thank you!
very good I recommend it
11 augustus 2023
Antwoord van SkinLovers
Hello Yesika,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Antwoord van SkinLovers
Hello Rebecca!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
No recibí mi pedido y ya han pasado 10…
No recibí mi pedido y ya han pasado 10 días, mi domicilio es céntrico, es imposible que FedEx no lo encuentre porque recibo paquetería de Amazon todo el tiempo y nunca tuve problemas. El vendedor nunca estuvo al pendiente de mi pedido, muy decepcionada del servicio, al parecer es una estafa porque leo comentarios y tuvieron el mismo problema y no les reembolsan el dinero tampoco, mis 1,200 pesos perdidos. Muy mal.
30 augustus 2023
Review zonder uitnodiging
Antwoord van SkinLovers
¡Hola Itatí!
Por favor, envíe un mensaje por correo electrónico para que podamos resolver esa situación directamente con usted.
Gracias,
Skinlovers
Bom preço e entrega rapida
Acesso fácil, diversidade de marcas, bom preco e entrega eficiente, dentro do prazo
9 augustus 2023
Antwoord van SkinLovers
Olá Maria!
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
Bom preço e entrega rápida
A entrega foi rápida e além disso o artigo estava com ótimo preço
30 juli 2023
Antwoord van SkinLovers
Olá Raquel!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado.
July 23-today is August 28th….still no…
July 23-today is August 28th….still no package. I emailed you to ask where is the package and you said it’s shipped. I check the shipping and it says “en route”. Nothing. It never changes. I’m going to cancel. Bad experience
28 augustus 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello! Please contact us by email again so we can solve that situation directly with you.
Thanks,
Skinlovers
Worst customer service
Worst customer service, I placed an order over 2 months ago (June 9) and never got the item. While the tracking number shows that the item is not moving from the same place for over 2 months, I contacted the customer service and the answer was that they need to investigate before they return my money. Not sure if they need fbi or cia to resolve the problem. But they never offer send another item for replace the one still lost. Don’t buy from them.
9 juni 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Guillermo,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, weare nvestigating your issue so we will get back in touch soon.
Thanks,
Skinlovers
Wonderful communication
Wonderful communication. Great company to buy from. I was able to purchase some items that are no longer available in the USA. Thank you!
25 augustus 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Martin!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
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