Another us customer unhappy about the duties I now need to pay almost a month after receipt of the merchandise. Most people don't read everything. The product is great but will never order from this... Toon meer
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Lees wat reviewers zeggen
Já é a segunda vez que compro algo com vocês. Tudo correu bem, mas a última encomenda chegou com um dos tubos aberto e vazado dentro da caixa. Como foi uma encomenda internacional, e que viaja por m... Toon meer
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Toon meer
Bedrijf heeft geantwoord
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Contactgegevens
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,3
Gemiddeld
569 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wonderful communication
Wonderful communication. Great company to buy from. I was able to purchase some items that are no longer available in the USA. Thank you!
25 augustus 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Martin!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Best price for this product
Best price for this product, quick service. Couldn't be happier!
25 juli 2023
Antwoord van SkinLovers
Hello Barb!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thank you!
Preço ótimo e entrega super rápida.
31 juli 2023
Antwoord van SkinLovers
Olá Bárbara,
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos tê-la de volta à nossa loja em breve.
Muito obrigado.
No e tenido aún mi pedido ya hizo un…
No e tenido aún mi pedido ya hizo un mes y no me han rembolsado mi dinero. Quisiera que me regresaran mi dinero ya que no recibí nada del producto que pedí.
20 juli 2023
Antwoord van SkinLovers
¡Hola María! Por favor póngase en contacto con nosotros por correo electrónico para que podamos resolver esa situación directamente con usted.
Gracias,
Skinlovers
Fast delivery and good products
24 juli 2023
Antwoord van SkinLovers
Hello Caroline,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Affordable DNA enzymes Fast…
Affordable DNA enzymes Fast international shipping. I love the sesderma repaskin sunscreen, both the silk touch and soft touch varieties. When the tinted version is back in stock I will purchase because i love the skin care and technology in these. I am super protected with 3 DNA enzymes with a liposomal delivery system which is an excellent value for the cost. Western brands charge a high cost for dna repair enzyme sunscreens and some offer only 1 of the 3 enzymes. The silk touch is a primer feeling type probably ideal for under makeup and for oily skin. I like that the silk touch blends in smoothly and sinks in skin quickly. The soft touch one is a moisturizing and glowy spf. There’s no white cast with either varieties of the repaskin line. Also along with using the repaskin mender anti aging gel, which I also love because it has all 3 dna repair enzymes. Using these products have corrected some sun damage in a short time. Freckles are lightening and skin is becoming more even. I love that it’s treating prior sun damage and also protecting and preventing further sun damage. Overall a great product line to prevent skin cancer because of the dna repair enzymes that treat sun damage while protecting against environmental stressors and the sun.
10 augustus 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Kin,
First of all thank you for taking the time to post a review of the products.
Thank you so much for your order and the nice words. We do our best to
provide the best service possible.
We hope you will buy with us again.
Thanks!
No pidan en esta página que pedí el…
No pidan en esta página que pedí el producto y nunca me a llegado es estafa
20 juli 2023
Antwoord van SkinLovers
Hola Gloria,
En primer lugar, gracias por escribir un comentario. Apreciamos sus comentarios ya que nos ayudan a mejorar nuestro servicio.
Lamentamos que su pedido aún no haya sido entregado, hemos investigado su problema y enviado un mensaje a su correo electrónico.
Por favor, vea esto cuando sea posible.
Gracias,
Skinlovers
Envio super rapido para os Açores.
10 juli 2023
Antwoord van SkinLovers
Olá Tânia,
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado!
I ordered something 15days ago
I ordered something 15days ago. I put my correct address. But I didn’t get the parcel yet. It seems that my parcel has not been released from somewhere due to no address. I checked it from my side but i put it correctly. I asked it through whatsapp but they didn’t answer back. If you see this message pls contact me and get me my parcel properly.
5 juli 2023
Antwoord van SkinLovers
Hi Terri,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please check your email inbox.
Thanks,
Skinlovers
So bad I didn’t even receive it i just…
So bad I didn’t even receive it i just payed for it and i didnt get it there is not costumer service its the worst experience
2 juli 2023
Antwoord van SkinLovers
Hello Reem,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Skinlovers
Super rápida a entrega
25 juni 2023
Antwoord van SkinLovers
Olá Catarina!
Ficamos muito contentes por ter ficado muito satisfeita com o nosso serviço. É para isso que trabalhamos todos os dias.
Esperamos tê-la de volta à nossa loja muito em breve!
Actualizar imagen w del producto
Deben actualizar las Fotos de los productos que ofrecen a la Venta, ya que los compradores nos guiamos en base a esas fotos. Debido a eso tuve inconveniences en la compra.
26 juni 2023
Antwoord van SkinLovers
Hola Silvia,
Sentimos no haber conseguido satisfacer sus expectativas en esta ocasión.
Siempre nos esforzamos por mejorar yofrecer la información más actualizada y no
podríamos hacerlo sin sus valiosos comentarios.
¡Disfrute de sus productos!
Muchas gracias,
I didn’t receive my order
10 juli 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Andrea! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Antwoord van SkinLovers
Olá Liliana!
Antes de mais, agradecemos o tempo que dispensou a escrever um comentário.
Ficamos muito contentes por ter ficado muito satisfeita com o nosso serviço. Fazemos o nosso melhor para prestar o melhor serviço possível.
Esperamos tê-la de volta na nossa loja muito em breve!
I love the products and how efficient…
I love the products and how efficient they are!
10 juli 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Beatriz,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Mi producto no llego
21 juni 2023
Antwoord van SkinLovers
Hola Luis,
En primer lugar, gracias por tomarse el tiempo para publicar un comentario. Apreciamos sus comentarios ya que nos ayudan a mejorar nuestro servicio.
Lamentamos que su pedido no haya sido entregado todavía hmos investigado su problema y hemos enviado un mensaje a su correo electrónico.
Gracias,
Skinlovers
Antwoord van SkinLovers
Hola Silvia,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita muchas veces en el futuro.
Muchas gracias!
Very Bad Customer Service!!
I placed my order & 2 days later one item was 50% less. I asked for a refund of the difference but they refused. Very rude & sarcastic! That is no way to win & keep customers. I also have not received my products yet. There are other companies selling the same products ... buy from them & NOT from SkinLovers!!
27 juni 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hi Ellen,
We can understand your dissatisfaction with the situation, however, as we mentioned in the email we sent you, we can not make any changes once the order is placed.
Thanks!
Produto excelente pk já o uso á algum…qualidade/preço incrível
Produto excelente pk já o uso á algum tempo e um preço espetacular. Tempo de entrega fantástico. Foi a primeira experiência com esta loja e estou muito contente
22 juni 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Olá Miguel,
Antes de mais, agradecemos o tempo que dispensou a escrever um comentário.
Fazemos o nosso melhor para prestar o melhor serviço possível, por isso é com bastante agrado que recebemos o seu feedback.
Esperamos que volte a comprar connosco muito em breve!
Amazing sunscreen
It's an excellent product, but the shipping wait time was a bit long. More than expected time
25 juni 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Carolina,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your prodcuts!
Thanks,
Skinlovers
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