Another us customer unhappy about the duties I now need to pay almost a month after receipt of the merchandise. Most people don't read everything. The product is great but will never order from this... Toon meer
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Lees wat reviewers zeggen
Já é a segunda vez que compro algo com vocês. Tudo correu bem, mas a última encomenda chegou com um dos tubos aberto e vazado dentro da caixa. Como foi uma encomenda internacional, e que viaja por m... Toon meer
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Toon meer
Bedrijf heeft geantwoord
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Contactgegevens
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,3
Gemiddeld
569 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The product I ordered has not arrived…
The product I ordered has not arrived and more than 15 days ago
7 juni 2023
Antwoord van SkinLovers
Hi Maria,
We totally understand your dissatisfaction with the situation.
However, as we mentioned in the email we sent you, we are investigating the situation.
So don't worry about losing your order products or your purchase amount.
We are waiting for a response from the postal service company or the delivery attempt of your order.
Thanks,
Skinlovers
Order placed in February 2023 and paid…
Order placed in February 2023 and paid for. Never received it. They do not follow up with their carrier. Since months they say do no not have response, and they do not reimburse me. Do they have claim their carrier? BEWARE they seems to be a scam.
Further to Skinlovers reply, I never received a personal email as they say. Do they just want to look nice on Trustpilot or do they have forgotten? I will let you judge,
24 februari 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Mercedes,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and sent a message to your email.
Thanks,
Skinlovers
Antwoord van SkinLovers
Olá António!
Muito obrigado pela sua encomenda e pela sua avaliação! É ótimo receber um feedback tão positivo!
Esperamos receber a sua visita à nossa loja muitas vezes.
Muito obrigado!
Envio muito rápido e o produto chegou…
Envio muito rápido e o produto chegou em perfeito estado. Obrigada!!!!
24 mei 2023
Antwoord van SkinLovers
Olá Carolina,
Antes de mais, gostaríamos de agradecer o tempo que dispensou a escrever um comentário.
É ótimo receber feedbacks tão positivos! É para isso que trabalhamos todos os dias.
Contamos consigo para mais compras no futuro!
Antwoord van SkinLovers
Hello Mayyada,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again!
I was sent the wrong item
I was sent the wrong item. They are not responsive and don't return emails. Horrible idea to buy from them
23 mei 2023
Antwoord van SkinLovers
Hi Hannah,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right.
Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
No entregaron el producto jamás llegó
29 mei 2023
Antwoord van SkinLovers
¡Hola Hailey!
Sentimos si esperaba una entrega más temprana, sin embargo, pudimos ver en la página de seguimiento que los servicios postales han entregado con éxito au pedido.
Nos alegra mucho saber que lo ha recibido.
Esperamos que disfrute de sus nuevos productos.
La entrega fue en tiempo y los…
La entrega fue en tiempo y los productos como los solicite. Gracias!
10 mei 2023
Antwoord van SkinLovers
Hola Daileny,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
I don’t speak Spanish
3 mei 2023
Antwoord van SkinLovers
Hello Magdalena,
Thank you so much for your 5-star review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Antwoord van SkinLovers
Olá Marina,
É com muito agrado que registamos o seu comentário. É sempre bom ler experiências tão positivas.
Esperamos tê-la na nossa loja muito em breve!
El producto llego todo regado es viejo no nuevo
El producto llego todo regado, y destapada la botella, parece que es un producto viejo.
2 mei 2023
Antwoord van SkinLovers
Hello Ana.
We are deeply sorry for the situation. Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Mensajería
Mensajería, excelente.
El producto tengo tres días usándolo y lo he sentido muy bien en la piel , espero me sirva para el propósito para el que me lo recomendaron.
4 mei 2023
Antwoord van SkinLovers
Hola Daniel,
En primer lugar, gracias por su comentario.
Muchas gracias por su pedido y por sus amables palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible.
Esperamos que vuelva a comprar con nosotros muy pronto.
Gracias!
Awesome service
Really awesome and hustle free service. Will definitely order more.
15 mei 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Anshu!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Antwoord van SkinLovers
Hello Candace!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Antwoord van SkinLovers
¡Hola Adriana!
Hemos respondido a su correo electrónico preguntando por su pedido.
Sentimos si esperaba una entrega más temprana, sin embargo, pudimos ver en la página de seguimiento que los servicios postales han entregado con éxito su pedido.
Nos alegra mucho saber que lo ha recibido.
Esperamos que disfrute de sus nuevos productos.
¡Gracias!
I still have not received my order and…
I still have not received my order and I payed for express shipping
8 mei 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hi Delphine!
We replied to your email asking about your order!
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Thanks!
Skin Lovers
I usually use Care to Beauty but was please to find that Skin Lovers is a nice alternative. I ordered easily and my items arrived as expected.
17 april 2023
Antwoord van SkinLovers
Hi Liz!
Thank you so much for your order and for your review! It's always great to receive such positive feedback!
We hope to receive your visit to our store a lot of times in the future.
Thanks!
The products showed up on time and in…
The products showed up on time and in great condition. I was able to get a three pack versus having to buy single bottles. I received a nice little extra gift (sunscreen) to try.
22 april 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Arturo,
First of all thank you for taking the time to post a review!
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again!
The shipping was very fast in USA
The shipping was very fast in USA! I will buy again Vichy products! I recommend it.
14 april 2023
Antwoord van SkinLovers
Hello Rezi!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
It's totally bad
It's totally bad, I haven't received my product yet. I feel cheated.
11 april 2023
Review zonder uitnodiging
Antwoord van SkinLovers
Hello Cristal! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
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