Student Loans Company Reviews 

I updated my employment details about 5 times. I sent them the exact employment form and payslips they requested. They sent me an email saying that they'd review the provided evidence and come back with me. This was every time after I re-sent the form and waited another month to hear back from them. Instead I keep getting letters and phonecalls about not being compliant and in arrears. They phoned my mum three times in a single day. This has been going on for 6 months. I am seriously considering cutting contact with them, blocking their numbers and never contacting them ever again. An attrocity of an organisation. Rotten to the core.

Laughable service not surprised by the 1star. Cant login online cant speak to anyone by phone one big automated loop.
Comical - emails are met with generic copy and paste irrelevant jargon

Long delays to contact by phone and often get cut off. Inability of staff to evaluate basic info. Seek to recover payments, when I am clearly below the threshold to pay. Overseas payments team are wholly incompetent ...... Need I go on?

My daughter’s daughter’s name was changed by deed poll when she was young to include her mother’s surname. This caused some issue verifying her National Insurance number when the Student Loan Company (SLC) tried to verify it with the DWP. The SLC sent a letter asking for documentation and I called to check exactly what documentation would be acceptable. The call handler kept saying ‘ok so you want to change the name on her application’ and I kept saying ‘no her application is in her current correct name’ and then she said you need to write to Scotland to change the name?! She kept putting me on hold to talk to her ‘superiors’ but as she couldn’t grasp what I was quite clearly explaining, the superiors kept giving her the wrong advice as the handler was able to explain what my query was. I’ll just have to guess what documents and probably have a back and forth letter conversation which pray doesn’t delay the application.

Disgraceful service. Tried to apply. Couldn't at first question as the site couldn't connect with a previous loan from many years ago. It specifically asked me to call to rectify this. It is impossible in my situation to get through on the automated phone service. No option applies. Left very frustrated after trying many options and being hung up on. Eventually get through and I'm told my wait is 30 minutes to speak to an advisor. Website and phone service need to be aligned. Worst experience Ive ever had with calling an organisation.

I am in my fifties and returning to study to begin a new career. Like many other people my age, I undertook higher education decades again
SLC refused to cover any of my costs on my course as its the same level as a course I did over 30 years ago. An unrelated course
I appealed and even my MP got involved, but no change.
So I reapplied with a new course at a higher level. And they have just said I wont get any thing for the first year re course fees.
SLC is punishing mature students who have studied in the past by refusing to help them retrain in one of most difficult job markets we have seen.
This smacks of ageism on their part

They are never able to resolve any issue when you contact them and also manage to have a pissy attitude while doing so. So annoying.

I'm being expected to pay a student loan off for a loan that I never received.
The only time I delt with the slc was when i answered a few correct answers on a sheet of paper. No books nothing no course.
And boom I'm now being expected to pay money off a loan they never paid me.

I need to support my daughter's application but am unable to login. As I work for a living I rang the Student Loans Company at 5pm. I was told there would be a thirty minute wait. After an hour waiting I received a recorded message saying: 'The office is now closed etc'. All my dealings with this company have been appalling. It really isn't fit for purpose.

My son is working abroad, and they're constantly trying to get in contact with him. So I phoned him and he phoned them and he has emailed them and they're still phoning me, so he gave me my gave me his permission for me to deal with it all, I Ve tried to deal with it all, but they keep saying they haven't heard from him and yet, I got the emails in front of me saying that he sent them, then they don't know what where they're looking I don't know what they're doing. They keep telling me they haven't heard from him when they have. And then miraculously, they find it, then they say they need a record of his earnings, and then I say what he sent them to you, and then they've lost them absolutely useless and stressful to deal with.

I’d leave 0, if I could. The system is tragic - to upload documents you have to go miles because none of them suit them!!! I’ve been going back and forth for 3 months. They only write from emails that have no reply and send texts telling you to call them. When you try, they ask a million questions and cannot give you any information, or they just hang up (today I called twice, waited 30 min and both times they just hung up :))))).
And no, my documents are not a problem. I provided them with everything I have in English, with signatures, dates, etc. BUT THEY STILL NEED MORE and don’t say what - they just keep writing “CALL US NOW”. TERRIBLE TERRIBLE COMPANY!

Terrible service especially if you are overseas.

Not only are the telephone lines open for a set time which reduces the options available to those who live further away, but the call costs an absolute fortune. If you then choose to email, it takes up to a nearly a month for a response. The webchat also isn’t suitable for repayment queries (as notified by the SLC advisor) so that was a waste of time including the 12 minutes wait for an advisor and then an error to occur closing the chat early.

I forced myself to call, to ask the advisor to Action something which looks like it has been actioned incorrectly, so now I have to start the cycle again.

Customer experience is very poor.

Yes, we have been part of the scandalous behaviour of the SFE: endless times of submitting the same documents; endless telephone conversations with people who all request submission of various things; no follow up, to finally find out after 8 months that my son was successful in getting the loan. Within one week, if was revoked.
Looking at the reviews here, we escaped a shark.

Since August 2025 they keep chasing me to upload my new employment details. I've been uploading the required documents and calling them up every month. Guys on the phone always said it's alright and that they have 20 days for review but the system was sending me 'Upload your updated employment details' every month anyway. I've uploaded new bank statements every month. They never given me a reason why they aren't accepting them. On the phone a made the guy go through that document submissions form with me, and he was 'seeing' something completely different. The penalty got automatically applied, despite me trying every way possible. I have everything recorded on email, they keep harassing me with automatic emails, and text messages saying 'we've sent you an urgent email about your student loan...' to then find out they sent nothing or the same automated email. I keep logging in to my portal and there's the same thing s in the correspondence. I've been stuck in this loop for so many months now I don't know how this is legal.

Appalling to deal with when paying off loan overseas. Have to log in to a third party website, fill out a form, then manually bank transfer an amount (after tax of course). Every. Single. Month. Paying a lot of money each month and not even covering the interest.

I've called them multiple times since I left university, their staff have never updated my details. This year when I called them they couldnt pass me through security. I said to them "what kind of fraudster wants to be sent out deferment forms" Eventually I was passed through security but all the adviser did was pass me through to another department. The next person didnt listen at all. I explained the "last person had to send me an email. I just want deferment forms" he kept using the word "Protocol" I am Austistic and Dyslexic. He caused me to completely meltdown. These peoples staff training is shocking. The next day I battled through 3 departments to be advised that yes on 24th February student loans company sent a letter that I didnt receive. No they wont resend it as they arent responsible for my student loans. Where is the logic in that student loans company have been sending out letter for deferment every year since the other loan companies took the loan over including this year as the person confirmed but the wont send a repeat copy out!

Biggest British Scam - you scumbags have penalised millions of young people for going to uni. I have been paying this off for nearly 10 years and my overall amount has gone up by 10K! I am lucky enough to borrow from family, so I don't have to pay you an extra penny than I have to, but not many are able to do that. DO NOT GET A STUDENT LOAN if you can help it, they're basically loan sharks who can change the rules whenever they want. You even made me wait until the date my next pay check comes through, so you could charge an extra £300! This debt is still going up whilst I (and others) make our monthly contributions to pay off the debt; tell me a single way that this is fair

A filthy, disgusting and incompetent company who take pleasure in criminally harassing students with deceased parents. Every single administerial person in the company should be fired and blacklisted from ever working again. Nobody on the phone seems to know what to do or what is going on, and the higher-ups hide behind automated chatbot systems like cowards. The organisation is simply not fit for purpose and only care about fleecing you dry. You co-operate with them and they invent new ways of trying to get more money from you. Evil scum; abolish this abhorrent company.

Why is a yearly statement so difficult?!
I have been making overseas repayments since 2020. Every year when I provide evidence of overseas income, the website doesnt work and they dont receive my emails so I have to post my payslips.
I have received 1 statement since 2020 which shows a breakdown of payments in interest.
It is impossible to know how much I have paid and how much interest I have received each year, all I know is the number is not going down much!

Surely its not that hard to create a simple tool to view each payment along with interest online, just like a bank statement.

Whenever I speak to people on the phone they're nice enough but the website is the worst website I have ever had to deal with. I'm always confused about what I owe and how to pay it and how much I've paid. Who knows if SLC have received all my payments...

Link outsourcing has taken on a large chunk of student loans’ debt to manage. I requested my finance agreements as I don’t ever recall signing anything after they refused to accept my deferment and my signatures are forged. The signatures don’t match my name as it was 30 years ago.

Link outsourcing have stated they received my alleged agreements from SLC.