Smarthomesenergy Reviews 

Easy to order, quality product, top class fitters job well done.

brilliant from smart to finish professional and clean fitters

Very happy with them. First gentleman talked to me about the different windows and openers, how much each would cost. Gave me a fair price. The next one turned up on time to do the proper sizing of the windows and surrounds. Then on the day of the install two nice and polite gentlemen arrived. Got straight to work and left no mess when finished.

Installed new windows & doors at my property in Durham, messed around with install dates from the beginning, then when they went in there was numerous problems! Curtains/blinds moving with wind, windows with more condensation that what was replaced (which is the reason they were replaced & sold to us on that basis) - In the end complaints fell on deaf ears - even to the parent company Mackenzie & Moncur Limited. 12 months in & still the problems & the front door which they sold on the basis the lock is an Ultion lock which people can't get in through, special coded keys etc - even we couldn't as the key with it's special grooves got stuck in the door so a locksmith came out, removed it & said that is a waste of money! AWFUL COMPANY WHO LOOK LIKE THEY HAVE CLOSED BUT WILL PROBABLY JUST START AGAIN IN A DIFFERENT NAME! STAY AWAY!

This is our second purchase with Smarthomes.
We had windows installed and have recently had a replacement door fitted.
On both occasions we have been delighted.
Excellent service from beginning to end.
Brilliant Teams who installed the windows and the door.
Very high workmanship,excellnt finish to a very high standard. No mess, very efficient, professional and lovely to deal with. They go above and beyond to deliver.
Highly recommend and will definitely use again in the future.Very happy Customer.

Worst company I have ever dealt with!!!!!

Installed windows and doors 07/03/22. Advised on the 09/03/22 there were issues with streaks in the glass, window sashes not aligned and a cat flap not fit for purpose!!!

I was also mis-sold finance.

It's now middle of october 22 and still the issues have not been resolved!!!

I've sent scores of emails, and made scores of phone calls. I've even had a visit from a manager regarding the finance issue, he promised to get it resolved and also offered £250 compensation.

The issues have not been resolved and guess what???? No cheque received - just radio silence.

I would not reccomend to my worst enemy.

My front door says no to Sales calls but still they knock on my door in Middlesbrough.Tries to state he is not a sales person when trying to hand me a leaflet. Did not take kindly to my objection, became arrogant and walked off.

Completely incompetent. Ordered an internal door in February, promised a surveyor would be out in a couple of week, No response! Rang office after 4 weeks, promised again. No response.Surveyor eventually arrived after another phone call. Two weeks later the sales manager arrived to sort out a query and promised he would order the door that day. Waited until the middle of June rang office and was told the door had not been order and would take 3 months to order and fit. it seems the customer support in the office were trying their best but the rest of the staff were copletely inept. I don't know how they can run a business!!! I asked for deposit back and cancelled the order. I would not recommend this company. Recieved my deposit last week.

Super Team, from sales to installation, My Wife & I are very Happy

Smarthomes of Albert Road Middlesbrough (the trade name of McKenzie and Moncur) are the worst company I have ever dealt with. Totally untrustworthy and unreliable. Imagine a new front door which started to come apart after just 18 months!! The outer skin separated from the base of the door (pictures on Twitter). What about the five year guarantee ? Forget it! Smarthomes will not honour it. Promised many times that they would sort it but nothing happened. DO NOT TRUST THEM. I have lost a lot of money due to this company and I advise everyone to look elsewhere

Just had a front door with a decorative panel running down one side of it, a utility room door with quite a large window attached to it and a pair of "French doors" leading out to a patio area fitted.
The original planning, deciding what we wanted and measurements can't have taken much more than an hour or so and the fittings were supplied and fitted about a week later by a team of 3 fitters who took about 3 hours or so to complete th installation.
We were very impressed by the standard of workmanship displayed by the fitters. The whole job was excellent and the price was surprisingly low for such an extensive job. The fitters were very friendly and answered our queries clealy and thoroughly.
I would be happy to recommend this company to any prospective customers who may have any doubts as to their abilities.

I have had a few estimates recently and had various sales reps(surveyors)
Some of them I had to throw out. prices varied some were ridiculously high
but the reps would knock £1,000@s off.
I was given a straight forward price and no hard sales off these guys.
my window installation went in superbly. Worth waiting for thank you smart homes team will use you again. keep it up

local company lads were polite and courteous
clean tidy an very helpful
had a problem but was fixed the same day.
thank you smarthomes and your team of lads
will definitely get you back for our driveway next year

Salesman tried all the hard sales approaches, wouldn't trust them with my money.