smeg-service.co.uk Reviews 

I requested an email copy of the circuit diagram for my SMEG cooker, and received it from Dan Moorcroft their Technical Supervisor within 15 minutes. That's pretty good service by anyone's standards, especially as I know that some companies won't give you this information. So really appreciated.

Never ever had such a nice experience ! Requested some diagram for a specific equipment (oven) at 12:20 and Daniel Moorcroft sent them to me at 12:41 !!

I wish live be like that everytime ...

Cheers, Bernie

Requested a wiring diagram and received it within the hour. Great service by Daniel Moorcroft

I requested a wiring diagram for a dishwasher and then Dan Moorcraft answered and sent me the drawings within eight hours. Very impressed

I contacted the Smeg support team today as I needed a circuit diagram for a dishwasher. I received a very swift response from Dan Moorcroft, who was extremely helpful and provided exactly what I needed within an hour or so.

Thank you very much, Dan, for your excellent support. It’s greatly appreciated!

provide exactly the information that was asked for almost immediately. couldn't ask for more

Asked for wiring diagram for a smeg oven. Team responded very quickly and with the right information. Very impressed!

The young lady from service Lorraine was so attentive, I am 86 years old so the latest technology certainly doesn’t come easy, but Lorraine stuck with me all the way and eventually arranged a technician Mark to attend and sort my problem out.
I must say Smeg are very lucky to have such wonderful staff. 10 out of 10

Brilliant service, needed the wiring diagram for a smf01 mixer. Emailed on Saturday and had the diagram monday morning. Dan Moorcroft was extremely helpful, Thank you!

I needed electrical schematics for a Smeg DUC04ss Oven.. I dropped an email on Sunday and had what I needed by Monday. Thanks go to Dan M ! -Great service.

David Moorcroft was very helpfull with my enquiry. Replied within the hour. Also thank you to Home spare Thomas who gave me the email address .

Excellent service from Daniel Moorcroft who replied to my request with the exact info I needed - in 4 minutes! Thank you as I did worry that I would be left waiting or that what was needed wouldn't have been understood.

We live out in the sticks, I needed a circuit diagram to repair minor damage to our 13 year old cooker. Daniel Moorcroft supplied it by return email. Much appreciated.

Request made to SMEG service for a wiring diagram for an oven. Within the hour I had the correct diagram. Thank you Daniel Moorcroft of SMEG Service for the quick turnaround.

I asked for some technical details to assist me with the repair of one of my appliances. Within 40 minutes I received the information via email, thanks to the attention of Mr. Daniel Moorcroft. Couldn't be happier with the service provided.

I have a 13 year old Smeg Range.. I love it... had its odd fault over the years, but nothing that I couldn't fix, but this one had me stumped a bit. I asked Dan for a wiring diagram and I wasn't sure if he could help, however, within a few hours the diagram turned up in my inbox. Fault traced, oven fixed, we can all eat again and the Smeg lives to see another 13 years. Thanks Dan

Email requesting a wiring diagram for our oven. Dan Moorcroft responded within 8 mins, which resulted in the fault being found while the appliance technician was on site.

Smeg Classic SFP6301TVX Built In Electric Single Oven with Pyrolytic Cleaning - is my 2nd expensive appliance that failed just outside of warranty ... almost as if they do in on purpose! In France manufacturing to fail after a set period is now unlawful. I cleaned the oven with the supposedly amazing pyrolytic cleaning and my engineer told me that using this blows up the motherboard he has seen it often! very expensive to repair! Its a write off sadly... do better SMEG. I’m so put of off by customer service when my kettle lid broke that I haven’t bothered wasting my time even contacting them about this it gives me a headache even thinking about it!

Truly awful experience. My £700 coffee machine has been in for repair twice. The first time under warranty as it was under a year old. That time they were helpful. The second time was outside warranty and a totally different experience...you have to arrange your own courier to collect from them (I have never had to do this before with any repairs ever!). The machine arrived with parts missing and not put back together again properly. They have questioned the missing part (I cannot use the machine without it, I wouldn't make this up!) and blame the courier for the damage, even though the box is in perfect condition and clearly not a courier issue. Save your money and buy a better coffee machine for Gaggia

Rapid response from Daniel Moorcroft following my re quest for a wiring diagram. Top marks!