smeg-service.co.uk Reviews 

My Bean to cup machine stopped working but luckily it was still within the 2 yr warranty. Process was quick and easy and packaging sent for the return. Start to finish was seamless and the machine works better than it ever did. Thank you to the Smeg team Dan and Anita

Great service from Smeg. They kept me updated at every stage and even sent me packaging as I didn't have mine anymore

Dan was a great help in fixing my much loved Smeg coffee machine!

Dan did that rare thing nowadays of actually answering the question in an authoritative way - and immediately - fantastic!!
He also sent me through the information I needed to solve the problem - again, straightforwardly and straightaway. Thank you!

I found their address on the website and sent them an email requesting a circuit diagram. Daniel responded immediately. with that information I was able to resolve the issue with the oven power tripping. Thank you so much Daniel and I wish you all the best.

Amazing service, very accommodating and quick. Dan was extremely helpful and quick in his response to my emails which reassured me that I will get my machine repaired in a timely manner. Thank you very much!

My coffee machine stopped working again. Support from SMEG was very good, they arranged for it to be collected, and had it repaired under warranty. Only downside is you have to contact customer services via email and I couldn’t always reply directly to their responses, which made it a bit of a faff and take several days longer than needed.

Quick, easy to use service that fixed my smeg espresso machine as requested

I found their email address on their website. Email them requesting a wiring diagram. Daniel responded incredibly quickly with exactly what I needed.

Really quick and accurate response to my request for technical information. Dan also answered follow up questions promptly enabling me to resolve the issue.

Great customer service from Smeg, special thanks for Dan for quick turn around repair for my beans to coffee machine.

Excellent service from the repair department. Special mention to Debbie and Dan, many thanks for your help.

I had repair carried out on my stand mixer,Very quick and responsive Good customer services thanks to Debbie and Lorraine Kept me in touch with any update.

very efficient, nice to talk to people who know and do what they say thanks dan

We’ve recently had a problem with our smeg bean-to-cup coffee machine and I cannot fault the service we have received. After sending a video of the fault, the machine was collected by courier, fixed and returned in perfect working order the following week. We were helped and kept informed throughout the process by Dan who I cannot praise enough!

Excellent customer service. Daniel Moorcroft of Service Support provided immediate technical support. Kind and very helpful, going out of his way to assist.

I found it complicated to find the right support on the smeg website, but once there Dan was very helpful. My coffee machine was collected, repaired and returned without any fuss.

Our Bean 2 Cup Smeg coffee machine developed a fault - flashing light if the coffee tray was fully pushed in. Very weird. They arranged pickup, fixed it, and got it back to us very quickly. Thanks to Matt and Dan for their efficient help!

Very prompt warranty repair and good communication. Excellent 👍

My coffee machine was broken, I needed to return and get it fixed. The service was really quick with communication through out. Thank you