smeg-service.co.uk Reviews 

Dan was really helpful and Im very happy with the repair. The reason for 4* rather than 5* is because the initial contact with Smeg required repeated requests for action. Once the process had started everything went quickly and smoothly.

I was hoping for assistance and did not know what to expect.
All i can say is AWSOME wonderfull best service EVER.
Thankyou so much i realy realy apreciate this.
I asked and recieved an answer within an hour,this is BEST ever.
Thank you so much.

We needed a repair to coffee machine in warranty period. The collection, repair and return have been very efficiently dealt with by Dan - very good service!

Very efficient and easy to deal with, overall the repair to my coffee machine was much quicker than anticipated.

Special shout out to Dan who was helpful and responsive in getting everything sorted for me.

Excellent customer support from Dan. Made the whole process of returning my coffee machine for repair to go really smoothly, even when DHL attached my collection sticker to the wrong product

When I have problems with my SmEG cofffee machine smeg-service are extremely efficient in responding to my email, collecting and repairing the product. I found Dan to be particularly helpful. I hope I do not have to use them again but if I do I have every confidence in the service

I had a great experience with them
Their service is great and so quick
Thank you so much for your great support and service
Dan was very kind and helpful to me I really appreciate it
Thank you

A genuine five star experience - thank you Dan.The repair of our SMEG coffee machine (the Diva) was undertaken with speed, efficiency and tangible care for customer relations. Response to the initial request for service was immediate, the repair was carried out the day following delivery and dispatched back to us the day after. Thank you also for replacing the faded button decals.

I would like to express my appreciation to Dan at Smeg-service.co.uk for arranging the collection and servicing of my coffee machine. Dan kept me informed from collection to delivery, and the service was carried out without any issues. This experience reflects the quality of Smeg products and their exceptional service. Thank you, Francis.

Purchased a bean to cup coffee machine recently but noticed excess water leaking in the waste tray. Contacted Smeg who made the repair process extremely easy and hassle free. Dan was my contact point and he was extremely helpful and prompt with his responses. I was sent the appro packaging and collection and delivery were also arranged without fuss. The best customer service I have received by far and will certainly consider other smeg appliances because of it. Looking forward to my cups of coffee again. Thank you Smeg.

Thank you Dan. You are very kind and efficient

After a few false starts in getting problems with my SMEG coffee machine taken seriously, I was eventually contacted by a guy called Dan. That's when my faith in SMEG was renewed. Once Dan engaged, things moved quickly and the machine was repaired and promptly despatched back to my home.

Sent my Smeg appliance back for repair and I have to say Dan was really helpful and got everything on track for me

Dan has helped to get my fixed machine back to me, in a very professional way… I cannot fault anybody involved the whole experience has left me with peace of mind. Really happy and grateful 🙏

My ground coffee machine wouldn’t stop descaling after 2 weeks talking to smeg technicians they finally organised the collection
Fast delivery and fast repair my machine is coming back next week
Dan was very helpful but considering that the machine cost a lot of money and still on warranty I think the process took too long ( nearly 4 weeks)

Really helpful arranging a warranty repair. Fast turnaround too

The service I have received from Mine and Dan has been excellent. They have both arranged the collection and return of my Smeg bean to coffee machine within a week of it being sent for repair. This however is the 2nd time it has been returned since purchasing it in August 2024.

They responded quickly and courteously with the technical information I requested on one of their discontinued prodycts. Excellent service!

The response from SMEG to my problem was first class. Service engineer Dan deserves a special mention