Recently had a faulty carbon monoxide detector, smith and Byford dealt with this with the upmost urgency. Gas networks out within an hour, engineer out the next day. Follow up calls to ensure our safe... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am absolutely FURIOUS. Had a new boiler placed coming up to 4 weeks ago now... AGAIN i've had no heating no hot water, people coming out saying someone will come round to do this and to do that but... Toon meer
Annual gas boiler and safety check was carried out by your engineer Steven who was polite, efficient and knowledgeable on the job he was doing. Boiler was serviced and all the normal checks carried o... Toon meer
An engineer came out yesterday . He was very polite and efficient and was able diagnose the issue & fix it. The time of reporting the issue to Southwark and your engineer turning up was very promp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Smith and Byford were established in 1966. We now directly employ 400+ members of staff, yet remain a family run business. We specialise in delivering Gas, Electrical and BMS services to over 15 Registered Providers in London and the South of England.
Contactgegevens
Verenigd Koninkrijk
- 020 8643 1080
- customercare@smithandbyford.com
- www.smithandbyford.com
4,1
Goed
791 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The engineer who checked my gas boiler…
The engineer who checked my gas boiler was friendly and professional in his attitude
20 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Good job done fixed my heating came…
Good job done fixed my heating came back until they found the problem. Very polite and cleaned up afterwards no mess left
18 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Boiler one year check
Boiler one year check . Good service and turned up on time. Brilliant.
18 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
He was very knowledgeable, respectful , polite and very professional
The member of staff who attended on Friday 13th of March to our home at flat 18 Turville Court , was very professional, very knowledgeable , respectful and he completed the job to the required standard. Could you kindly send massive thank you to your member of staff .We are very pleased with Smith and Byford work to our home.
13 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Good afternoon,
Thank you for your 5* review, we really appreciate your kind words. I've passed this on to our customer care team, who will make sure its sent on to the engineer and his line manager.
For your security, we would advise you edit your review to remove your address.
Thanks again,
S&B
Micheal
Micheal
Was punctual and identified who he is with his ID and my password and what works he is here to carry out
All corresponded with letter which I received
And micheal was very polite
13 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
We are both in our seventies and have…
We are both in our seventies and have been left without Heating and Hot Water for over a week because the boiler engineer came in to fix the boiler, cross threaded a part and now it needs 4 more parts replaced. They said they had the parts but now their saying they haven't been picked up and the manager wasn't available when we asked to speak too them! We have three rooms at under 60degrees and living room is barely above 60degrees!! We are cold and so fed up and angry 🤬🤬🤬 it's now Wednesday and we are awaiting an engineer to sort the boiler out
16 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi Wendy,
I understand that our Customer Care team have been in touch with you and the issue has been resolved. Please let us know if you require any further assistance.
Thanks,
S&B
They kept appointment and where very professional when arrived. Gas engineer was very friendly and professional and got straight down to fixing the problem 10 out of 10
They kept appointment and where accommoda
13 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi there,
Thank you for your great feedback, and for responding to our information request. Our team will look up the job and pass on your review to the engineer and his line manager. Please do get in touch if you require any further assistance.
Thanks,
S&B
Very pleasant
Very pleasant, and polite operative.
He cleaned any mess that was made, and completed the service, and the repair satisfactorily.
12 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
I am here in tears no one show up
I am here in tears. A priority appointment was made for me because I am a Elderly disabled person with no hot water or heating. I have been waiting for an heating engineer for 9 hours now. They should have been here 12.30pm.. now Smith and Byford wants to give me an appointment for 26th March. It's the 12th of March today. I am in so much pain because of my sickness.
12 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Good afternoon,
We’re sorry to hear you were unhappy with our service. We have reached out privately through Trustpilot for further information, but have yet to hear from you. If you could please send your full address and a recap of the issue to customercare@smithandbyford.com, we will be able to help address your concerns
Kind regards
Smith and Byford
The gentleman arrived explained who he…
The gentleman arrived explained who he was & what he was here to do. He was polite friendly & a chirpy chap. He went about my gas safety certificate test in a methodical neat and tidy way explaining what he needed to do & asking permission at applicable times. He was extremely pleasant & i cant recommend him enough.
6 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi there,
Thank you for your great feedback, and for responding to our information request. Our team will look up the job and pass on your review to the engineer and his line manager. Please do get in touch if you require any further assistance.
Thanks,
S&B
The engineer who called was polite
The engineer who called was polite, friendly and efficient and quickly solved the problem with my boiler. He arrived within the alotted appointment slot.
5 maart 2026
Review zonder uitnodiging
Was very efficient and professional.
Was very efficient and professional.
The gas engineer was happy to answer any questions I had regarding the boiler.
6 maart 2026
Review zonder uitnodiging
I am very satisfied with the service of…
I am very satisfied with the service of Smith and Byford . They were on point , their staff was superb and I’ve received an excellent service, a job well done.
28 februari 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
CUSTOMER SERVICE FIVE STARS
The Customer Service Experience
i received from Sky at Smith and Byford was Excellent.
Thank You 😊
3 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can on this review on to Sky and their line manager
Thanks again
Smith & Byford
I heard the problem on the 3 of march…
I heard the problem on the 3 of march 2026 with my radiator not coming on the engineer came and he knew what he needed to do he needed to change the veil and he was explained in all the way through the process to me I forgot his name but he was a good man very clear for and very honest for what he had done it works now top marks to this engineer
3 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
AI 20 minute wait to speak to an agent…still no connection.
AI 20 minute wait to speak to an agent then when phone was picked up nobody answered, just voices and laughing in the background.
3 maart 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi there,
Thanks for responding to our information request, I can see on our system that we've been in touch and have booked an appointment with you. Please do get in touch if you require any further assistance.
Thanks,
S&B
The engineer was very polite and very…
The engineer was very polite and very tidy no mess hope I get him next year
26 februari 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
He turned up promptly was very polite…
He turned up promptly was very polite and sorted exactly what was needed
26 februari 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
I contacted Miriam at customer care…
I contacted Miriam at customer care call centre and explained my problem booking an appointment. She was extremely helpful and told me she would ring me Monday to try to sort something out. To my amazement she rang me first thing Monday morning and sorted my appointment for me. Exceptional service from Miriam more staff like this please. Thanks Miriam *****
Terri Downham
23 februari 2026
Review zonder uitnodiging
Antwoord van Smith & Byford
Good morning,
Thank you for your 5 star review, we really appreciate your kind words. We've identified the job on our system, and have shared your feedback with Miriam and her line manager.
Kind regards,
S&B
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