SNG Reviews 

This companys repairs system is an unorganised disgrace! I reported my wet room shower broken 12 days ago; im disabled & they know its my ownly way i can wash plus wash my hair. Its been chaos ever since. I keep phoning them...had 3 different plumbers visit..still no shower. Customer services admitted they just forgot about me for 2 days, did nothing & the dept that gives the go ahead for new shower just hasnt responded, despite urgent requests from plumbers & a dept of sng itself. & This isnt the first time they have left me in this situation either! So next step..local paper & this wont be the first time a badly teated sng tennant has gone to papers deperate to get a repair completed !!

I have a Leak out side my flat it has been Leaking since April

I purchased a shared ownership property in March 2025 and the experience since then has been extremely disappointing. The sales team and the team that deal with you up until you purchase the property are amazing. However the aftercare team are a whole different story when dealing with snags as part of my 2 year warranty. From the start, I reported a comprehensive snag list and followed up with photos of urgent issues, including a leak and broken window locks. Despite repeated emails and promises of action, many defects remain unresolved eight months later.

Communication has been inconsistent and often non-existent. I’ve had to chase for basic updates repeatedly, and even when repairs were raised, they were not issued to contractors promptly. At one point, the contractors expressed concern that they were only hearing about a leak weeks after I reported it, highlighting serious internal failures.

The mastic around the bath has been replaced multiple times and still fails, and I’m still waiting for a permanent solution. To make matters worse, the finance department has been equally unresponsive, I’ve struggled to pay my rent and service charge because I’m still waiting for confirmation of increases promised back in June.

I am now writing a formal complaint in line with SNG’s published complaints policy. I expect a single named point of contact, a written schedule for all outstanding items, and clear communication going forward. Shared ownership should not mean shared frustration.

Anybody else sitting in a freezing cold house with expensive electric heaters running because sng don't care for there Tennants or families.

I’d put zero stars if I could , this company have caused nothing but stress and cost me money, I’ve paid £144 for sellers FME1 pack to sell my property which was due to get to me by the 24th October , they never sent the pack and have now said it will be the 17th November , this all came about because of their error in saying our property was leasehold when in fact its freehold, this has now caused me to lose out on a house purchase and cost me hundreds in the process , disgraceful company and customer service !

Been phoning & emailing since the summer to get asbestos removed from our roof, in order for Equans contractors to install loft installation. Equans were covering the area where I live (Hertfordshire SQ12) starting in June, to install energy saving devices. Solar panels ( no batteries of course)) extractor fans, and loft insulation. When the contractor went into the loft ( July) to put the insulation in place, they discovered asbestos, so left immediately sticking a "danger, no entry" notice on the hatch. Since then I've lost count of the phone calls & emails, each time promising to "get it sorted" "pass it on as urgent" " we'll get back to you in 2-3 working days; how about 3 months??? Equans are no better, they say exactly the same as every call handler from SNG. I got a call about a month ago from a guy from 'retrofit' He also said he'd "try and get it sorted out" SNG have been absolutely ABYSMAL-I don't why I'm shocked, you're always abysmal towards your tenants.nI've sent a letter to the CEO-I foubt whether he'll be any more effective, or care any more than the rest of you.

Terrible company. Takes months to respond to complaints, and when they do respond it it some AI-generated BS, basically saying it's not their problem. You can really feel how little they care. Latest issue: They had contractors unlawfully access private property, cause damage, and they won't do anything, as they said it wasn't them. Cowboys at every turn. Haven't contacted the ombudsman yet, but doubt anything will come of it. Avoid if you can.

It seems impossible to get action by Sovereign on this. Despite myriad letters and communication. General filth and squalor allowed to continue in the communal / grounds area as cleaning contractors never employed or when they are finally they do a pathetic job of it. Many complaints by residents over many months - but no real action.

Sani Aminu Was very helpful and made renting a room very easy and quick
I am looking forward to moving in soon and want thank Sani for all her help and advice

Regards
Jaspreet

Only 6 months into a tenancy with SNG but already they are showing their true colours when it comes to complaints and repairs. They refuse to uphold complaints, are desperately slow to reply and to complete a basic request for repairs. It’s supposed to be a 20 days turnaround for a non urgent repair, but it’s been much longer. They do not listen to or act upon serious complaints.
Avoid taking a tenancy with this absolutely awful company!

THIS IS THE BEST THEY CAN DO,
I CAN NOT IMAGINE THE WORST THAT THEY CAN DO,
I CAN'T WAIT TO MOVE FROM THIS HELL LANDLORD . . .

So, there is a visible slope in our newbuild living room. Built by David Wilson Homes and 50% bought by SNG and 50% by me. There can be a tolerance of upto 4mm per metre as per guidelines but the slope is 15mm per metre. I have complained to SNG and sent them photos etc. You can actually see things sloping in the room. They have contacted David Wilson who have claimed that my new flooring (lino) could have had an effect on the floor. They have refused to, even, come and investigate this because of that fact. I have let them know that the skirting boards are also out of tolerance but they even refuse to mention this in any email sent back to me. It is, obviously, nothing to do with the flooring, they refuse to take any notice. They, obviously, have an ongoing relationship with David Wilson Homes so do not want to rock the boat. I am in consultation with the Ombudsman at the moment and will be contacting NHBC as this is disgusting behaviour. Please look into contacting the Ombudsman with any issues as without them SNG and David Wilson will try to push everything back. Once things get moving I will update this review, but honestly, do not stand for their nonsense as it is obviously their policy to do this.

Don't bother with shared ownership with SNG. they charged us £169 to clean EACH communal window in our small block and provide no justification for it. It passed stage two complaints procedure with no resolution and will now be with the Ombudsman. This is the tip of the iceberg of rip off service charges, including £140 for a screw among other things. The list is as long as my arm.

Please don’t let SNG off the hook for their negligence. Rally around everyone to demand the justice you deserve. Instruct a “no win, no fee” solicitor—only then do they take things seriously.
My troubles began in 2002 when I moved into one of their flats. Right away, it was obvious the accommodation was infested with damp. Despite countless complaints over the years and shoddy repair jobs, the issue remains unresolved. If you think Helen Evans (CEO) will reply to you despite addressing your emails to her, it's redirected to the complaint's department.
Please, if anyone is interested in taking your issues to Parliment, let me know. The more we can hold them to account, we will therefore. be able to get justice for everyone of us living in damp and black mould conditions.

Most of the enquiries are meant to be answered within 10 days, yet after this time I get told again to wait another 10 days! I have also had severe damp and mould in my house, had a new roof and it went wrong. So had to have it redone! I don't trust sng at all. I am glad that the issue (for now) has been fixed but whenever I am trying to chase someone or a job it seems impossible!

The worst people you will ever deal with. Mean, bad and utterly stupid. Avoid them like a plague.

Good afternoon B,

I have just read your letter. Please remember you claimed my wife was dead.

Please list the repeated examples of offensive and abusive language I have used towards ANY of your staff.

What utter nonsense.

Being kept awake night after night by a tennant you could not control might impact my communication style.

Lying about what you could do about this tennant might impact my communication style.

Trying to charge us year after year for communal electricity when there isn't any might impact my communication style.

failing/refusing to carry out repairs
might impact my communication style.

Ignoring several reports of mold might impact my communication style.

Sending out incompetent staff to carry out pointless and nonsensical procedures to prolong a repair might impact my communication style.

Having my wife kept awake night after night because incompetent staff were unable to locate and carryout a repair on faulty flooring might impact my communication style.

Trying to rip us of by claiming areas of your estate was our responsibility to maintain when they were not might impact my communication style.

Being argumentative and confrontation might impact my communication style.

I have said time and time again to Mr Mahaffy, former complaints manager that if you employ individuals who are incapable of thinking, listening or processing simple information you will always have problems.

I provide feedback which is to the point and easy to understand. If you are offended by the truth then I suggest you find a different role rather than working for an inept and corrupt organisation such as the one you work for.

Macdonald's too difficult?

Have a blessed evening.

G.

Sent from Sky Yahoo Mail on Android

Bonjour
Je remercie Mr Caracotte Laurent de l’agence immobilière SNG
pour son Professionnalisme
Ses compétences et sa Gentillesse
Je recommande
Cordialement
C Dubourg

A Decade of Neglect, False Accusations, and Racial Misconduct – Sovereign Housing Must Be Held Accountable
For over 10 years, I have endured serious and systemic negligence under Sovereign Housing. My health was disregarded while animals (a dog and later a cat) were allowed to live in the property, causing me long-term physical reactions and emotional distress. Despite years of complaints, they ignored my pleas for help—choosing instead to protect tenants with pets over my wellbeing.

Things escalated further when my Housing Officer, Michael Odutoye, falsely accused my neighbour of being racist. That neighbour—who is white and has mixed-race children—later confronted me, visibly upset, and asked if what she overheard was true. I was left in an extremely vulnerable and alarming position, not of my own making, but due to the misconduct of Sovereign’s staff. When I reported this, I was dismissed again. No accountability. No support.

Sovereign even manipulated my rent account—falsifying arrears and telling me I couldn’t move unless I paid. They blamed DWP, denied any wrongdoing, and used the threat of homelessness to push me into compliance. This kind of financial coercion is abuse, plain and simple.

After nearly a decade of abuse and neglect, and being made out to be the dishonest person fabricating facts, I finally plucked up the courage to seek justice and take them to civil court—only to see that the system is designed to protect them.

My last resort was to hold them accountable by taking them to court, where the manipulation continued. I presented my evidence and shared the truth of my experiences, only to be met with further attempts to discredit me. Despite overwhelming evidence, the establishment sided with the very entity responsible for my suffering. The courts, too, failed me. This deepened my understanding that the system itself is set up to protect these corporations and allow them to continue their harmful practices.

To this day, CEO Mark Washer and Helen Evans continue to ignore the seriousness of these complaints. No investigation. No justice. No humanity. They have shown no interest in addressing this long-standing pattern of abuse, neglect, and misconduct.

When I read other reviews, I see the same thing over and over again: complaints ignored, tenants gaslit, evidence dismissed. This is a pattern—a culture of avoidance and abuse of power.

I urge everyone who has experienced similar treatment to take it beyond internal processes. Report to the Housing Ombudsman. Consider legal action. Demand accountability. The more people who step forward, the more this corrupt structure will be forced to answer for its actions

If you are in the unfortunate situation of being one of their tenants please do try to have an alternitive. In fact run for your life...
'
Your tenant at CENSORED became deceased some 5 months ago with bed bugs in his flat. His body decayed in the flat for several days and the bed bugs have propagated throughout the building including my flat is below yours and the communical areas are also infested.

Your refurbishment team visited the property and even though there were clear signs of an infestation and there was a decaying body within the flat, they proceeded with their refurbishment works.
This included ripping out the carpets within and leaving it on the communal areas opposite my flat with your flat door open.
We have photographic and dated evidence to support this.
I have been spraying my own flat for the last 5 months and have requested a full schedule of sprays that are to be done by yourselves for your flat and the communal areas to be given to me so that we may spray at the same time with the same chemicals.
I have been requesting direct contact to your project manager for the last 5 months but have been unsuccessful as you do not respond to my queries.
I have only received one voicemail from your project manager to inform me of one spray date some 2 months ago.
Previous and subsequently after this message and I have reiterated that I require your full schedule of spraying.
You have not provided this.
I have called to customer service number several times over the last few months to speak to your project manager however have been told 'she is out to lunch' on every occasion.
I have asked for the contact details of Candita. several times through-out these 5 months , however you have informed me that 'she does not have a company email, does not have a direct line, and that you can not give me her last name'.
The bed bugs are still present through out the building including my flat and the communal areas.
I have asked you to contact me directly, as it is not possible to contact your project manager directly, however you have not done so barring that one voicemail some 2 months ago.

Your mismanagement and non-existent communication demonstrate your lack of care to your customers.
You have a duty of care to provide a safe and well-maintained environment for your customers. You have neglected this.
You have a duty of care to deal with urgent matters and address them immediately. You have neglected this.
You have a duty of care provide a 'Decent home Standard'. You have neglected this.