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Nationwide suppliers and installers of solar PV and other renewable energy systems for commercial and domestic customers.
Verenigd Koninkrijk
3,5
10 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Really good experience throughout, quite was competitive and well explained. Scaffolders and the installation team turned up on time and did a good job, and admin was all straightforward.
Antwoord van Solarsense (UK) Ltd
Thank you for your feedback, this is wonderful to hear, and I will let the team know. We are so glad you had a positive experience and thank you for taking the time to review our service 🙏
I asked the company for a quote for solar panels and battery. They wrote:
"Thank you so much! I spoke with someone on the team and they said that unfortunately, the flat roof is not MCS compatible, and it seems like there is not much room for panels on the other roofs.
They suggested that you can opt for battery only and charge it from the grid at a cheaper rate. Let me know if you're interested in that!"
Not interested in even looking at my situation.
Non-starter as a company.
Would not recommend
Antwoord van Solarsense (UK) Ltd
Dear reviewer (name withheld to comply with GDPR), allow us to respond to your review. The question submitted was "We are looking to install solar panels and a battery. We have two pitched roofs with a flat roof between and a roof over an extension at the back. However, we have loft conversions in the roof and the roof over the extension has no space under the roof. OCTOPUS our provider cannot install. We need a more specialised installer". We of course wanted your job, and did look at your situation, as we have done with every prospective customer for more than 30 years, considered it incompatible with the Microgeneration Certification Scheme and the Institution of Engineering and Technology Code or Practice for Solar Photovoltaics (setting out the rules, standards and best practice in our industry), and politely responded to your enquiry with a feasible alternative suggestion. We're disappointed that you felt the need to submit a 1-star review for showing integrity and compliance and before questioning the response direct. You are still free to contact us for a more detailed discussion. We wish you all the best with your project.
I agree with the other reviews which say that their installation was well done, but their after care is rubbish. Not replying to emails and not being helpful with problems. Their internal communications don't seem very effective.
Antwoord van Solarsense (UK) Ltd
Hello Mr Murphy,
We’re very concerned to read your review, as it doesn’t reflect the level of aftercare we aim to provide.
We have carried out a thorough check across our customer records, emails, and service enquiries, and have not been able to identify any customer or project under the name Murphy that matches the issues described.
It’s possible there may have been a misunderstanding or that your enquiry has not reached us correctly. We would very much like to investigate this further and resolve any concerns.
Please could you contact us directly at legal@solarsense-uk.com
with any details of your installation (such as address or project reference), so we can look into this as a priority.
We take all feedback seriously and are keen to resolve any genuine issues promptly.
Solarsense changed our old technology inverters with new ones and their service and knowledge was excellent. The end result was very professional and the after market service, where they installed an emergency shut-down button for us was just as great.
The engineers were very knowledgeable, friendly and reported on their progress and next steps every afternoon.
Antwoord van Solarsense (UK) Ltd
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you were pleased with the inverter upgrade and the overall service provided by our team. It’s especially good to know that the installation of the emergency shutdown system and our aftercare met your expectations.
Our engineers take pride in keeping customers informed throughout the process, so your comments about their communication and professionalism are very much appreciated — we’ll be sure to pass this feedback on to them.
Thank you again for choosing Solarsense UK Ltd, and please don’t hesitate to get in touch if we can assist you in the future.
Really happy with these guys, their installation team came on time, they were knowledgeable, well-presented and polite, and got the job done quickly and cleanly. Now I am generating lots of clean energy to power my hot tub for free! Highly recommend A+++
Additional: Your engineer came to fit bird proofing mesh and did a great job and now the pigeons are nesting on my neighbours roof instead! A+++
Antwoord van Solarsense (UK) Ltd
Thank you for such a fantastic review — we really appreciate it.
We’re delighted to hear that you were happy with the installation and found the team punctual, professional, and easy to deal with. Leaving a site clean and tidy is just as important to us as the quality of the work itself, so it’s great to know that came across.
It’s also brilliant to hear you’re already making the most of your system — powering the hot tub with your own solar energy is exactly what it’s all about!
And thank you for the update on the bird-proofing — we’re glad that’s done the trick (even if your neighbours might have a different view!).
Thanks again for the recommendation, and if you ever need anything in future, we’re always here to help.
Our solar panels installation was done superbly - quiet, quick and very professional. We later had to have the roof retiled, so the panels had to be removed then sadly the roofers messed up the panels refit badly but Solarsense was extremely helpful and efficient sorting the restoration problems. We were very impressed and thankful.
Antwoord van Solarsense (UK) Ltd
Thank you for your kind review — we really appreciate you taking the time to share your experience.
We’re delighted to hear that you were pleased with the original installation and the professionalism of our team.
We’re especially grateful for your comments regarding the remedial works following the roof retiling. While it’s always unfortunate when issues arise outside of our control, we take real pride in stepping in quickly to resolve problems and ensure systems are restored to the standard our customers expect.
It’s great to know that our team’s support and efficiency made a positive difference, and we’ll be sure to pass your feedback on to them.
Thank you again for your recommendation — and please don’t hesitate to get in touch if we can assist you in the future.
I had issues with my solar and it kept shorting out so I paid for Solarsense to fault find, they did this and it was recommended that my inverter was dead. It then took 4 weeks for some contact (after numerous calls and emails)and their Director of Engineering convinced me that it was the board not the inverter and changing the board meant we could get a few more years out of the Inverter. I arranged for the board to be changed only to find not only was the inverter dead but it was under warranty and no one had told me so we could have got the board and inverter changed at the same time. I then waited another 4 weeks for the inverter to be changed which only lasted 30 minutes as they had given me someone else's inverter so they took it out and replaced it 3 weeks later. The whole process took 3.5 months and it cost me £400 of increased electric usage plus no feed in tariff. In the whole process they never told me when they were turning up they just arrived and luckily we were in, the company is a shambles and customer service is non existent. The solar market is extremely competitive so do yourself a favour and go elsewhere so you wont go through the pain I have. Reading other reviews it seems like my ordeal is not a one off.
Such a shame for a local company to act so badly.
We have a ground source heat pump with solar installed by solarsense at great expense. When a fault occurred we chased and chased with several promises of call backs that never happened. Finally I received a response that the next available slot to investigate the issue was in a months time at a cost of over £250 plus vat (just to turn up). Not once did they ask about the issue or even what had happened.
Instead I rang Kensa (the manufacturer) who worked with me to resolve it over the phone. They were great. Kensa stated they would expect more from their partner installers too.
Looking at the limited reviews I see that customer service is a real issue for this company.
Stay protected, stay warm and go elsewhere to a company that values you.
Installation was fine but aftercare appalling
I engaged SolarSense-UK to perform a service of my solar thermal panels, in October 2021.
The engineer was very polite, tidy, and completed the job - within thirty minutes - and charged £230 - not cheap.
The system did not function over the winter months, and on the first sunny few days in March 2022, the system flashed up with an error.
SolarSense did not initially return calls or emails, and I engaged a different engineer, who analysed the system and determined that during the service, the flow valve had been left closed. When I contacted SolarSense, they initially declined to help, stating that too much time had passed - but on reflection they sent the original engineer, who worked out the issue and rectified it on a complimentary basis.
Completely honourable and excellent.
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