Solarzero Reviews 37

My husband & I joined Solarzero in 2023 and we were very happy with the service. Unfortunately my husband passed away last year and a new agreement was drawn up with my name as property owner. Due to the stress I was under at the time I found the whole process very complicated. Paige Prasad was very understanding & helpful and after many phone calls and emails I think we have finally sorted out the issues. I am very grateful to her & other staff at Solarzero for their understanding & patience .

We have just sold our house and transferred the Solar Zero set up to the new owners. The transfer went smoothly thanks to Paige Prasad at SZ Servicing Ltd. The lawyers and real estate agent were confused but Paige swiftly dealt with the questions and ensured the transfer procedure was clear. Thank you Paige.

My SolarZero install was too small for my needs so I'm getting it removed, as my contract is already paid off I asked them if they could remove the system. They offered to give it to me for free and terminate the remainder of the contract. This is a fantastic result, support staff were very helpful and resolved my issue quickly.

I would say , they did a fantastic job of organising , and removing batteries, when we paid our final payment, and we still kept our complete solar system, which was a great relief as we had seen bad reviews on other media sites , very good people to deal with .

Meme was very friendly and helpful when assisting me with my query about my financial year invoice. She explained everything clearly and provided excellent support. I really appreciate her professionalism and assistance.

Having been with Solar Zero for a few years now, I wouldn’t hesitate to recommend them. Great customer service and follow up when selling our house and getting the Solar Zero contract swapped over to the new owners.

Poor communication - very difficult to contact Solar Zero for account inquiries and they were slow to respond. Installation and setup went well. The online app is easy to use.

When i started off with solar zero it was good with the fixed price for electricity etc. Wellington is not the best place for solar because of the absence of sunlight during winter! They got me to join their broadband as well. After 4 years I found out that I was paying $30 more than similar broadband providers. Called them to terminate it they tell me termination fee of more than $200 is applicable. Its a total scam, I dont have much savings with solar panels, also the battery and solar panels have all advanced in technology so much. The battery capacity also is not much and can't store enough on a good day. Im stuck with this for 25 years! 🙄

Stay far away from solar zero. We have had a panel off line for over a year they cam and replaced a inverter but it would still not come back online. They email saying that it needs to be changed to digital and would need a complete overhall and was not cost effective and would leave it as is becouse they clame its still running at 85%. I told them its not good enougth and will contuine to hold any payment to them intill its 100% online again. Im now going to lay a complant and try to get out of the contract they do not monitor the systems i was the one that found it off line not them. They dont want to fix anything im guessing because they dont have the money. There are a tone of people complaning about the take over and bad service and also laying complants. STAY WELL AWAY

Useless customer service. Changed internet provider who said they would advise Solar Zero. Thought I'd send an email to confirm and got a reply telling me I would have to give them 30 days notice - even after them being advised by 2degrees. Responded by email- 3 times now - and phoned and left a message with no follow up whatsoever. There's going to be trouble if they charge me for broadband on my next bill!!!

When I signed up the broadband package, I was initially told there is a $200 termination fee if I canceled early. Prooving to a rude Energy Specialist at customer care with emails as proof, still cannot get him to show me when did I have received this false information of an extortion amount he claims was sent to me.
Seems asif they are coming up with made up T&C's.

Waited 3 years for my proposal/contract. Got it recently when i told them i want out, on reading through it on page 21 is where SZ and the customer sign to declare that both partys agree to the terms and conditions set out in this, there is a dated and signed portion from Andrew Booth (ceo) and under this there is a dated and signed and named (me) portion. This isnt my signature-nothing like it so, they have committed fraud by forging my signature on a legal document. They deny this vehemently. I have never seen this document before. Dodgy pack of bastards. Little wonder the failed.

Absolute scam. Took over contract when purchased my 1st home and am paying on average $750 a month on power when I was averaging around $300.
I actually can’t believe they getting away with this and nobody seems to be able to get out of their contracts and nobody is supporting the individuals stuck with the expenses.
Good luck to whoever tries to convince me to buy or sign up another Solar scam!!

I want to give them 0 rating. This company is big fraud. They said your bill will go down after installing our system. I paid less than 400 dollar with other companies. Since, I joined this scammed company i’m paying more than 600 dollars and again they send us emails that your account is overdue. When we rang them they said oh we are solar zero for this matter you need to call plus energy. I want to cancel my contract with this company.

it's very disappointing and misleading customers that can safe money by installing their panels which I have done regarding now its ccomplete lying i have the panels for years I'm paying at least $400 more compared to when I didn't have the solar panels.

Panels havent been working since just after the announcement that they went into liquidation/new ownership - despite promises that operations would not be disrupted. Still have no working solar and they cant give us an update on when it will be looked at. really disappointing

Misleading we were on the belief that we would save money, told only 2 bills ecotricity and solar zero not the case paying Ecotricity horizon energy charges plus solar zero charges plus solar zero monthly subscription took a toll on us financially . Contract should be null and void suppose to receive it once signed up this was 2024 didnt happen received it 10 months later 2025 on the 31st Jan opportunity to cancel didnt receive it.

Since the start of this year I have had Solazero, they have mislead me with the benefits. I have paid more in electricity than I ever have. They sweet talk you and now they are jumping up and down about not getting paid. What have they done to their customers!!! You mislead people, this is what happens. Companies should take note….reviews are powerful. If you mislead people, it will be posted. The damage can be catastrophic. Solazero is an example.

Mostly great but just a few teething problems because we were not a subscription customer and our install was all new to their process.

Overall we have an excellent system installed and now that we have ironed out those kinks of the very poor information received after the install was done, all is good in the hood.

I would like to say also that head office have some very good efficient staff who wore the brunt of less than proficient staff. They managed to get us all the information we required and you can ask no more than that.

The company was great when you first joined, but things took a downturn over time. One of the key reasons for its decline, in your view, is the poor customer service, which you rated as far below satisfactory. If only the company had prioritized getting that right, it might have avoided the situation of liquidation.