Sony Reviews 491

Autonomia ridotta (solo auricolare destro) a un quarto d'ora dopo 15 ricariche, e a leggere altre recensioni non sono l'unico; Sony mai più!
Giorgio Borsetti

I remember quality and when products where build to last longer than the guarantee, now Sony makes fragile plastic things ,never buying Sony again
Same quality can be found much cheaper ..

Bought a brand new Sony Xperia pro I. Loved the phone, but it didn’t last long. The antenna started switching off by itself. I contacted Sony for help and advice. They responded with “We have no experience with this issue “ I went to a repair shop. Turns out that the motherboard was defeated. So in one way, I bought a defected phone. No help to get anywhere.

Ringede ind for at få et opdatering på mit TV, men der var pt. kun engelsk talende personale(eller gebrokken engelsk) i telefonen. Bad om en der kunne dansk, men fik forklaring på at de var et nordisk call center, hvorfor man så måtte prøve at ringe, til der var en dansktalende medarbejder ledig!
Virkelig dårlig service.

Sony's sad decline. Buyer Beware. Sony TV'S are not made to last. My Sony XR is dead after 2 years. NO AFTER SALES SERVICE.

Jeg har en PS5 og den eneste fejl hvar mit motherboard hvar ikke lige klippede over som det skulle ellers rammer min fan kanten af motherboard og shoppen er god nok men PSPLUS premium har en dårlig sky streaming det er deres pin der ikke raker langt nok ellers er de problemer med spil service de har åbenbart glemt hvordan man raperare spil nå man har et der ikke kan køre som det skal og de tvinger spille udviklere
for hårdt så de bliver fyret og hele jobbet
lukker ned for de store og små spille udviklere ellers er det en god konsol

Sony bliver ved med at spamme mig.

Jeg har aldrig meldt mig til deres nyhedsbreve
At "unsibscribe" har ingen effekt.
Deres Kundeservice kan ikke hjælpe.

Lad være med at dele jeres mail adresse med Sony.. I får den aldrig slettet igen

Purchased Sony Walkman NWWS413BM in July 2023. It died (would not power on) in March 2024. Sony sent me instructions to ship it back at no charge to me and sent me an upgraded replacement, the NWWS623B. It, too, died (same problem) in less than a year. Sony uses the original purchase date, so there was little to no warranty on the replacement. They recommended I pay for repairs. Given my experience--two Sony Walkmans lasting less than a year each--I have no interest in repairing this Walkman as I have no confidence in Sony products in general and their Walkmans in particular.

I am extremely frustrated with the handling of my order cancellation and refund.

I placed an order on 07/11/2024 and contacted your customer service the next day to cancel it.
Your agent informed me that it was too late to cancel because the package was already prepared for shipping but advised me to reject the package upon delivery to initiate a return and refund.

Following your instructions, I rejected the package when it arrived, and the courier took it back. Since then, I have contacted your customer service multiple times regarding my refund, yet I have still not received it.

This issue needs to be resolved as soon as possible. I expect my refund to be processed without further delay! If this is not addressed promptly, I will have no choice but to escalate the matter further.

Under vedligeholdelse, du skal gendanne licenser, det trælbinder mig til jeg ikke kan spille mine købte spil😡🤬🤯😡

Har WF1000XM4 høretelefoner. Efter seneste software opdatering er batteriet ødelagt og de holder kun strøm under en halv time. Ved søgninger på nettet og YouTube, kan jeg se at det er et meget udbredt problem. Sonys svar "garantien er udløbet". Så selvom de virkede fint for et par dage siden, jeg har passet godt på dem, masser har samme problem og jeg ikke har fået nogen advarsel om konsekvenserne ved en opdatering, vil Sony ikke tage ansvar. Har altid set Sony som cremen af forbrugerelektronik, men den opfattelse er revideret, og aldrig skal jeg have noget fra dem mere. Øv.

Leveringstiden ved køb af nyt TV voldsomt overskredet.
Svært - nærmest umuligt at kontakte SONY.
Købte d. 27.12. 24 nyt TV med levering d. 6. jan.
TV-et er stadig strandet i Malmø. Det har ikke været muligt at få ny lev dato.
Er utilfreds med SONYs kommunikationsmuligheder.
ordre nr. DK00001593

Customer support, in particular Nicola, are completely useless. I’ve sent my headphones in twice for repair and the issue persists. They show no ownership in solving customer issues.

terrible policies and customer support. it’s feels like a joke that they hire support agents at all seeing as all they are allowed to do is parrot the policies of the company back at the consumer instead of finding solutions.
bought my xm5 headphones about a year ago, but they were still under or close to under warranty (within a few weeks of). there’s a super common defect on these where the swivel hinge cracks or snaps or starts swiveling the full 360 degrees because of the poor design quality. i have used kid gloves whenever i handle my headphones, i have silicone protectors on it and i always keep it in the case when i'm not using it, etc. etc. today the hinge cracked. from pulling it out of the case (not aggressively). i literally just pulled them out of their case to wear them and the plastic was cracking like it was brittle though they’ve never been damaged or handled roughly. so, i message customer service, offer to send my warranty info and the receipt that i still have. they asked for a photo, but did not request the warranty, and they throughout all of this don’t even consider the warranty at all. so i send the photo, explain that it seems to be a common defect (there are numerous posts about this specific issue, and on each post dozens more people who also have that issue and who support has denied without any good reason, basically just “we don’t have to. and you can’t do anything about it.”). they ask me more questions (location, what is broken, name, etc.), this goes on for maybe 20-30 minutes, and they finally tell me that “sony is aware of this specific issue and it is not covered” claiming that it falls under “physical damage” as though the physical damage isn’t caused by the defect, which is well documented by many sony users. they then go on to say that my only option is to pay 100 dollars (they hilariously call this an “affordable repair”) for some third party affiliate to fix it, which undoubtedly would be a whole new headache on its own. it really shouldn’t be the consumer’s responsibility when the product itself is faulty. i bought these on sale for 329, and they’re now i think selling for 200-300. 100 dollars (so between 1/3 and 1/2 of the total price) for a repair that literally falls under the warranty that came with the product (but which they refuse to honor, or even check for that matter) is ridiculous.

Dårligt, køb ikke digitale varer

Jeg bestilte et TV d. 18.11. til levering d. 27.11. Sony trak betalingen på mit kort samme dag d. 18.11. Den 04.12. har jeg stadig ikke modtaget mit TV, eller fået en ny leveringsdato. Sony har nu haft mine penge i 17 dage uden at have afsendt varen.

Har prøvet at gennemføre en ordre i 3 dage under black week uden at lykkes.

Dag 1: Skulle købe et videokamera i gave. Her tilføjer soony automatisk et gratis hukommelseskort med i ordren (som er positivt), men da kortet ikke er på lager, kan ordren ikke gennemføres. Og hukommelseskortet kan ikke fjernes fra ordren.

Dag 3: Jeg prøver igen, denne gang tilføjes et nyt hukommelseskort automatisk, som er på lager. Men desværre står der i checkout at de ikke levere til mit postnummer. Her indtaster jeg vel og mærke 2100 København Ø. Og det kan de ikke levere til? Jeg forsøger mig med andre Københavnske post numre som 1855 Frederiksberg, 2200 København N, men intet fungerer.

Altså er denne anmeldelse baseret på at Sony har formået at gøre det umuligt at gennemføre et køb af deres Vlog-kamera med udskifteligt objektiv (zve10lbdi.eu), trods er det er på tilbud under black week.

Så hvis topledelsen undrer sig over de dårlige toplinjetal de formodentligt har, så skal de kigge på at skifte deres shopsystem. Det koster mange kunder.

Der er dertil ingen support der har kunne hjælpe. Blev sendt videre til 3 forskellige afdelinger, og har stadig ikke modtaget svar på sagen.

SONY Waterproof resistens MP3 går hurtigt i stykker på venstre side, trods det, at de er markedets dyreste.

Jeg har haft 4 par Sony waterproof resistens mp3 til, når jeg svømmer.

Lyden er god og de sidder godt i mine ører. DESVÆRRE og til trods for håndtering efter foreskrevet, så holder mp3 KUN til ganske få gange svømning.

1 gang har jeg købt hos Elgiganten, men måtte returnere dem, da venstre side hvor oplader sidder, mistede lyden.

1 gang har jeg købt på nettet, hvor det samme gentog sig. Det tog næsten 4 måneder, at sende mig en ny.

Jeg sidder nu med mit 4. par og lyden på venstre højtaler mangler, som hos de foregående.

Bestyreren i vores lokale svømmehal, vil IKKE forhandle Sony Mp3 waterproof resistens, idet han kender til defekten ved Sonys produkt og IKKE vil bruge tid på folks returneringer.

Fine produkter men NULL support. Chatrobot som ikke kan svare på relevante spørgsmål, eller ikke forstår spørgsmålet. Jeg har prøvet flere gange med et enkelt spørgsmål som, "kan Xperia 1V sende tlf samtaler til mine høreapparater, de er Widex moment330 ric"? Hvor svært spørgsmål er det? Skam jer😡🤬

I bought a Sony television 3 years ago and recently the screen died. Sony used to sell quality items but those days are long gone. I was quoted $2000 to have a $1600 television repaired so I threw it in the bin. Sony sells expensive rubbish these days