Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Toon meer
Bedrijf heeft geantwoord
We arrived at our resort only to be told that our booking was cancelled. We did not cancel our booking. Spabreaks.com apparently cancelled our booking. Without letting us know that it was or why. We w... Toon meer
Bedrijf heeft geantwoord
Due to the Red heat weather warning and a medical condition I was not relishing the prospect of a stay in an old hotel which has no A/C and the journey there. I was very disappointed, as had booked ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contactgegevens
Verenigd Koninkrijk
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4,4
Uitstekend
21K reviews
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Easy booking - Elise was a star !
Elise was so helpful taking me through the booking process and explaining everything including detailing what was included in the deal
3 juni 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Sandra,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Ellesse was patient and helpful and assisted you with completing your booking.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Dreadful experience
Dreadful experience, I booked a spa day and it was cancelled by the spa and I am now fighting to get a refund.
4 juni 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Mr and Mrs Ellison,
Thank you for your review. We are always grateful for customer feedback and I would like to sincerely apologize that your booking at The Polurrian Hotel could not be confirmed on this occasion.
We work closely with over 550 UK-based spas and hotels, and we rely on our partners to provide us with live, up-to-the-minute availability. While we do everything we can to prevent booking discrepancies, a rare synchronization issue occurred in this instance, and we are incredibly sorry for the disruption to your plans.
Whenever an issue like this arises, our team immediately endeavours to find a range of suitable alternatives in the local area to try and save your experience.
As we were unable to find an alternative that worked for you on this occasion, I can confirm that a full refund has been processed back to your original payment method.
Please accept our sincere apologies once again for the disappointment and inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Booking with a voucher online
I tried to book a spa break on line as I had a voucher. I was not succeeding so decided to phone Spa Breaks. Sophie Bonwick was the very helpful person that I spoke to, she was incredibly helpful, and my booking was confirmed today.
Thank you very much.
3 juni 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Elaine,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie provided such helpful service and assisted you with arranging your booking and redeem your gift voucher.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
I only like to book through Sophie
I only like to book through Sophie, she knows exactly what I want and is very helpful, always have had the best experience with her! She is amazing!
Thanks Sophie yet again for your service and the way you have been able to make everything perfect 🤗
2 juni 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Elivena,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was so helpful again and assisted you with organising your booking and making the process so easy.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Customer service super helpful and made…
Customer service super helpful and made booking very easy - thanks Drew
2 juni 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Annabelle,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew provided good customer service and made the booking process really easy.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Spa breaks were accommodating and…
Spa breaks were accommodating and Karina was very helpful and booked a deal last minute for our anniversary! I couldnt recommend Spa breaks enough it was a great, friendly and professional service. Thank you for making it a special day for us!
1 juni 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Jayna,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Karina was helpful and professional and made the booking process nice and easy.
We're always happy to help and hope you enjoy your anniversary spa experience.
Kind regards
Anthony - Quality Assurance
Jessica Hack was very responsive
Jessica Hack was very responsive, helpful and made the process quick and easy
1 juni 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Rabeea,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica was very helpful and responsive and made the booking process so quick and easy to complete.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Very poor customer service and voucher
Very poor customer service.
Got a voucher from a relative for Xmas for a spa afternoon, with Hot chocolate and Ginger biscuits.
Tried to book in January, and they said I could only book in January (even though the voucher was valid till dec 2026. They also said "Hot chocolate and Ginger biscuits will no longer be available."
To make it short, they then told me that I could book something else, asked a different date. It took them a month to reply, 2 days before the potential booking.
I was initially offered a refund via email, which I then asked for, but they said it's not possible.
In short, it's very tedious, the customer service is poor, not worth the painful booking and lack of consideration from the team.
15 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Louis,
Thank you for leaving us a review. We genuinely appreciate all customer feedback, as it helps us identify areas where we can improve.
I was very sorry to hear about the difficulties you experienced when trying to redeem your Spabreaks.com gift voucher for the Rena Spa at Leonardo Royal Hotel St Paul’s.
Having fully investigated the circumstances and reviewed our communications, I completely agree that we fell short of the high standards of customer service we strive to deliver. Please accept our sincere apologies for the frustration and inconvenience this has caused you.
We attempted to reach you by phone this evening to apologize personally and discuss how we can make this right for you. We will try to contact you again tomorrow via phone or email to ensure we find a satisfactory resolution.
Thank you for your patience, and we look forward to speaking with you soon.
Kind regards
The Spabreaks.com Feedback Team
You're better off booking direct yourself!
Pretty poor. Aside from the fact that the venue itself - Last Drop Village near Bolton - was an absolute dump, I did not hear anything back from Spabreaks after booking. I chased by email - no response. I called and was told they'd follow up with the spa and email me back - nothing. Desperately, I rang the "spa" itself and was told they'd emailed me (I'd received nothing). Turns out they'd been given an incorrect email address for me by Spabreaks. This was frustrating and annoying. I had to chase the "spa" and do all of the running around myself. It would have been easier (and possibly cheaper) to book direct myself! Also, don't they quality check the venues. Last Drop Village's "spa" is run-down, dirty, horrible. No one should pay to use the "facilities" there!
29 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Nadia,
Thank you for leaving us a review. We genuinely appreciate all customer feedback and use it to monitor the standards of our bookings.
I was very sorry to hear that you experienced difficulties with finalizing the details of your itinerary. To provide some context, Spabreaks.com acts as a booking agent for over 550 UK-based spas and hotels. As part of our standard process, your chosen venue will usually confirm your full itinerary and treatment times directly with you via email or phone within 48 to 72 hours of making your booking.
We sincerely apologise that this itinerary confirmation did not reach you as expected on this occasion.
Because our reservation system automatically securely transmits the contact details provided at the time of booking, the venue would only have had access to that specific email address. We truly apologise for the frustration caused if there was a technical glitch or an error in their communication system.
Our Customer Service Team did attempt to assist you with this issue via both phone and email, but we unfortunately did not receive a response from the spa prior to your stay.
We always want our guests to have a thoroughly relaxing and enjoyable experience, and it is incredibly disappointing to hear that your visit fell short. Please be assured that we have passed your feedback directly to our regional Product Manager for their attention.
Thank you again for sharing your experience, and please accept our sincerest apologies for the disappointment and inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Drew
Drew made extra calls to the hotel to try and work around my options which he did successfully so that I could complete the booking. These options were not available online. Happy customer 😊
1 juni 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Michael,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Drew provided such personalised good service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
The staff were completely rude and inconsiderate
The staff were completely rude and inconsiderate. I was 10 minutes late to my massage and the massage lasted a total of 24 minutes and I had timed it. Obviously when the massage ended a lot earlier than expected and I questioned, the masseuse was very snappy and rude with her response and left the room abruptly. When I spoke to the lady at the desk she was sitting right next to the manager who ignored me completely and had no desire to rectify or even apologise for the inconvenience. The treatment was supposed to be 40 minutes and as I paid £112 I think it’s absolutely ridiculous that I couldn’t even get a full 30 minutes. My main issue is how rude, unprofessional and inconsiderate the staff were. Do not book as the staff clearly do not care about customers who are paying their hard earned money for a massage.
30 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Imaan,
Thank you for leaving us a review on Trustpilot. We genuinely value all feedback and appreciate you taking the time to share your experience with us.
I am incredibly sorry to hear that your visit to Rena Spa at Leonardo Royal City Hotel was not as relaxing or enjoyable as it should have been. It is always disappointing to learn that a guest encountered issues with venue staff, especially when the experience is meant to feel entirely seamless.
As a third-party booking agent, Spabreaks.com actually invites customers to leave two separate reviews: one regarding our booking service, and a second relating specifically to the spa or hotel itself.
While this review was submitted under our booking service link, the feedback you shared is vital for the venue. This venue-specific feedback is incredibly important to us, as it allows us to hold our partner spas to the highest standards and ensure they make the necessary improvements.
Following our phone conversation this morning, I will be using the details from your review to raise a formal complaint on your behalf. Our Customer Relations Team will investigate this fully with the hotel management.
Thank you again for your patience, and I will be back in touch as soon as I have an update from our team.
Kind regards
The Spabreaks.com Feedback Team
Charlotte is friendly and helpful
Charlotte is friendly and helpful. She was really patient with me to help find the right options for my Mother-in-law’s 80th birthday surprise.
29 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Nishma,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was so helpful, patient and friendly and assisted you with organising your Mother-in-laws special celebration surprise booking.
We're always happy to help
I hope you enjoy all your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Ellesse was extremely helpful
Ellesse was extremely helpful and professional, arranged my booking swiftly and accurate. was polite throughout the whole process.
the process was easy and stress free. Thank you
30 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Ellesse provided helpful and professional service and efficiently assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Charlotte was very helpful
Charlotte was very helpful. I had a credit note and vouchers that I thought was going to be hard work, she made it all easy booking my spa day. I came off the phone feeling very happy.
30 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Tina,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte provided helpful service and was able to assist you with redeeming your credit note and gift vouchers for your forthcoming booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Lovely service
Charlotte was lovely, quick and answered all my questions - can’t wait to go on my spa break!
29 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Giorgia,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was so lovely to speak to and made the booking process so simple and straightforward.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Great service
Great service. So easy to just be able to speak to someone. The member of your team was called Bianka Radics who was very friendly, helpful and efficient.
29 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Madeline,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such friendly, helpful and efficient customer service and dealt with your booking amendment efficiently.
We're always happy to help by phone, Live Chat or WhatsApp.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Excellent service
I needed help with a gift voucher that was due to expire. I emailed and phoned the team at Spabreaks.com and both services were excellent in communication and advice. I have now booked my break with no additional costs after brilliant advise from the team. Excellent service and this company will now be my go to spa break option. Kind Regards
28 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Sindy,
Thank you so much for taking the time to leave us a review, we always appreciate reading customer feedback.
I’m really pleased to hear that we provided such excellent customer service and offered brilliant advice to resolve your voucher query quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
The experience was completely ruined…
The experience was completely ruined and would not use this company again.
I booked the Sunday Escape package with one 1-hour spa treatment for each guest, but instead we were incorrectly issued a golf package voucher.
As the booking was non-refundable and there was no option to amend the booking through my account, I contacted Spabreaks immediately by email to explain the mistake. Shortly afterwards, I received a booking amendment email showing the second guest’s name together with an allocated treatment time, so I reasonably understood this to mean that the booking had been corrected and both treatments were confirmed.
However, when I later contacted the spa directly to confirm the arrangements, I was informed that the second treatment had never actually been booked and there were no available treatment slots left on the day.
I contacted Spabreaks again requesting either a treatment credit or appropriate resolution, as we did not use any golf facilities and did not receive the treatment that had effectively been implied as confirmed. Unfortunately, my email was completely ignored.
The entire experience was extremely disappointing and completely ruined what was supposed to be a relaxing spa day. The communication was misleading, customer service was poor, and the issue was never properly resolved. Based on this experience, I would not use this company again.
24 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Lana,
Thank you for taking the time to leave us a review. We genuinely value all customer feedback and use it to continually improve our service.
I was sorry to hear that there was some confusion regarding your recent booking. I have fully investigated your reservation and our subsequent communications, and I would like to provide some clarification.
While your chosen venue, The All Saints Resort, does offer a "Sunday Escape" package (which includes a 60-minute spa treatment per person), the package you selected and booked online was the "Overnight Spa and Golf Retreat." This specific package includes a 60-minute spa treatment for the first guest and 18 holes of golf for the second guest.
Our records show that we received your request on May 6th regarding a preference for both guests to receive spa treatments. We responded the very same day to clarify exactly what your online booking included. In that message, we advised that you would need to change your package selection if you wished to swap the round of golf for a second spa treatment.
As we did not receive a reply or any further pre-travel communication from you until your checkout date on May 25th, your booking remained exactly as originally selected. Had we received a request to amend your package prior to your arrival, our Customer Services Team would have been more than happy to assist you with upgrading the booking and processing any additional balance required.
Kind regards
The Spabreaks.com Feedback Team
Amazing customer service
Amazing customer service, very helpful. And reply to messages very quick
29 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Elisha,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Jess was very helpful and responsive and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Great customer service
Great customer service - easy to chat with, clear communications and very easy to book a spa day
28 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Alyssa,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was very helpful and made the booking process simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
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