Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Toon meer
Bedrijf heeft geantwoord
We arrived at our resort only to be told that our booking was cancelled. We did not cancel our booking. Spabreaks.com apparently cancelled our booking. Without letting us know that it was or why. We w... Toon meer
Bedrijf heeft geantwoord
Due to the Red heat weather warning and a medical condition I was not relishing the prospect of a stay in an old hotel which has no A/C and the journey there. I was very disappointed, as had booked ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contactgegevens
Verenigd Koninkrijk
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4,4
Uitstekend
21K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Brilliant experience
Brilliant experience. Not only did I get the best deal for our stay through Spa Breaks their customer service to get it booked and arranged was amazing. Sophie I particularly was so helpful, professional and efficient in helping me fix a payment issue. Will 100% use spa breaks again!
28 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Kay,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was professional, efficient and helpful and provided you with such great customer service.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Great service
I did the whole thing over WhatsApp Jessica (Hack) who did my booking for me was AMAZINGLY helpful and patient. I had had a surfed around and this was definitely the best deal.
28 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Anita,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Jessica provided such patient and helpful service and assisted you with arranging your booking.
We partner with over 550 UK spas and hotels and always have options to suit every customer preference.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Service was exceptional
I had an unused credit note which I was having issue booking my spa date. I called Spabreaks and spoke with Sophie, whom from the start was very polite, patient and understanding to my needs. She followed up on a regular basis where I needed to submit some information and in the interim was very patient. A massive thanks to Sophie for an exceptional service.
18 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Patricia,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was polite, patient and helpful and assisted you with organising your booking and redeeming your credit note.
Customer service is hugely important to us, so I'm delighted to hear that she provided such consistently exceptional service.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Spa booking
Haven’t had the spa yet but Sophie B was extremely helpful throughout the booking process
27 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Bunmi,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie provided such extremely helpful service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Reliable and professional!
I use SpaBreaks regularly and always have had a wonderful experience. This booking has also been excellent and also exceptional! I accidentally booked the wrong date and Bianka was responsive and on the case straightaway after I reached out, and it was all corrected within 48 Hours (because the venue took a little longer to confirm the amendment). Bianka was supportive and so helpful, and I really appreciate the support, and she is definitely a problem solver!
27 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Gabriela,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such fantastic customer service and dealt with your booking amendment efficiently.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Handled the booking for me
Handled the booking for me. Good customer service and answered all my questions.
27 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Paul,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Annie was knowledgeable and helpful and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
I just wanted to share some feedback…
I just wanted to share some feedback about Sophie. She has been incredibly accommodating and supportive, particularly when I was faced with some unforeseen circumstances. Her understanding and willingness to help made a real difference, and she went above and beyond to ensure everything was handled smoothly.
I’m very grateful for her support and would absolutely recommend her—she made the whole experience much easier at a challenging time. We can't wait for a relaxing Spa day to help us relax after a really challenging few weeks,
27 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Lyndsey,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Sophie provided such amazing customer service and went above and beyond expectations to assist you with completing your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Went to use my voucher to book a spa…
Went to use my voucher to book a spa day at the Chewton Glen to find it couldn't be booked at the weekend even though I'd paid extra to allow it.
Called Spa breaks and Sophie sorted this all out and booked it over the phone allowing the Fri we wanted.
Still unsure why the website won't allow it when you specifically pay extra for fri-sun.
Great customer service from Sophie to resolve the issue. Thanks
26 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi David,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Sophie provided such good customer service and was able to resolve your voucher query quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Good facilities
The location and facilities are fantastic. Staff were amazing, friendly and helpful. We booked for a overnight stay, with an evening meal, 50min treatment and breakfast.
Reason I gave it a 4* rating it because of the filter grille around the swimming pool had green algea on it. The floor was pretty dirty.
I wasn't really impressed with the massage. It was like the oil was just smoothed over my back, there was no or hardly any pressure. It included facial too.
Other than the above, the stay was really nice. Food was amazing.
25 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Maninder,
Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.
I’m delighted to hear that you enjoyed your recent spa visit and that overall you had such a relaxing time.
Although we couldn't identify the location from your review, we'll send you another invitation shortly so that you can leave us further feedback regarding your spa visit, which we can then forward directly to the venue.
We’re always here to help and would be thrilled to assist you with booking your next spa experience.
Kind regards,
Anthony - Quality Assurance
Spabreaks.com give great pleasure in every sense.
It is with great pleasure that I write an exemplary review for this company.
Having booked my self indulgent Spa Days through Spabreaks.com (because I'm worth it) over a number of years. I have consistently found all operations of their business to be of a high standard.
Anything good enough for me is good enough for anyone 😌
21 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Rose,
Thank you so much for taking the time to leave us a review, we always appreciate reading customer feedback.
I’m really pleased to hear that you've booked your spa experiences many times and have always received consistently good service.
Having a lovely bit of "me time" is so important nowadays, and I hope you have a wonderful spa visit.
Kind regards
Anthony – Quality Assurance
Great Service, friendly help
Very helpful and knowledgeable. Charlotte sorted out my booking quickly and efficiently.
25 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Jane,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was knowledgeable and helpful and made the booking process nice and easy.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Marine Hotel Spa Break
Wasn't able to book my Spa date via the Hotel so spoke with Karina via the helpline, who had me booked in within 5 minutes and sent a confirmation email and update. Super Service. Will definitely re book my Spa experiences via Soabreaks again.
23 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Granny Pauline,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Karina was so helpful and responsive and assisted you with organising your booking.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Excellent Customer Service
experience
Want a tip?
Charlotte was very helpful as I was unable to find the spa day which my voucher was for, she took my voucher number and called the venue to see if they would honour it, Charlotte didn’t get an answer but told me she would keep trying and get back to me via email. She did and had booked my spa day for me for the date I wanted.
25 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Amanda,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was so helpful and made organising your booking and redeeming your gift voucher a simple and stress-free process.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
We booked a spa stay at The Voco hotel…
We booked a spa stay at The Voco hotel Reading it was INCREDIBLE!
For a overnight stay, treatment, dinner and breakfast all for under £100! And the hotel was awesome!
Couldn't fault them. They couldn't do enough for us. We haven't stayed at such a friendly hotel in years.
24 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Verena,
Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.
I’m delighted to hear that you enjoyed your recent spa visit to Voco Reading and that everything met your expectations and that the staff were so friendly and looked after you so well.
We’re always here to help and would be thrilled to assist you with booking your next spa experience..
Kind regards,
Anthony - Quality Assurance
Excellent service
Excellent service. Unfortunately I fell and badly broke my arm just a couple of days before our spa stay. Rachel was extremely helpful and managed to transfer the dates so we can still look forward to our trip. Thanks again!
25 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Emma,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Rachel was so helpful and assisted you with amending your booking.
We're always happy to help and hope you're on the mend soon.
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Great friendly service with all queries…
Great friendly service with all queries answered by Sophie.
25 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Michael,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided friendly service and was able to answer all your questions.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Lovely spa day
Lovely spa day ! Enjoyed the pool , 30 min massage & afternoon tea on the lawn !
Very friendly staff at restaurant and spa !
24 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that you had such a lovely spa day. The weather has been perfect for a leisurely afternoon tea on the lawn.
We’re always happy to help, and looking forward to assisting you with your next booking.
Kind regards
Anthony – Quality Assurance
Drew was extremely responsive and the…
Drew was extremely responsive and the booking process was seamless - very helpful
23 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Ann,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Drew was helpful and responsive and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Drew was very professional
Drew was very professional. The response was rapid and he was proactive in making positive, helpful suggestions. Very happy
23 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Wendy,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Drew was helpful, proactive and responsive and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
I was looking to book a SPA break for…
I was looking to book a SPA break for my sisters ‘special’ Birthday, Sophie was so helpful and really friendly, she made booking our weekend away so easy and helped us to get the best package that suited us!!
Completing the booking was quick and simple and email confirmation arrived straight away!
Thank you Sophie
21 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Friend of Ted,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie provided such friendly and helpful service and assisted you with arranging your booking.
With so many options we can always find the perfect experience to match every customer wishlist.
We're always happy to help via WhatsApp, Live Web Chat or phone to ensure our booking processes are nice and simple .
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.