Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We arrived at our resort only to be told that our booking was cancelled. We did not cancel our booking. Spabreaks.com apparently cancelled our booking. Without letting us know that it was or why. We w... Toon meer
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I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Toon meer
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I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a fe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contactgegevens
Verenigd Koninkrijk
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4,4
Uitstekend
21K reviews
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Great service
Great service. I have spoken to the representative a few times this week to get the right accommodation. They were very helpful and patience with me. I wanted to get to right because it was an overnight stay for special birthdays and was using gift vouchers. I was very happy with the customer services.
4 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Lynn,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was patient and helpful and assisted you with organising your booking.
We're always happy to help either by WhatsApp, Live Web Chat or by phone and hope you enjoy your special spa experience.
Kind regards
Anthony - Quality Assurance
Brilliant
I had to cancel my Spa Break short notice due to family illness - Bianca was very understanding and went above and beyond to support me. Highly recommend - communication was brilliant - even on a Bank Holiday Monday. Thank you x
4 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Kate,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka was so understanding and went above and beyond expectations to assist with amending your booking.
We’re always happy to help.
Kind regards
Anthony – Quality Assurance
Poor experience I would not recommend
Poor experience I would not recommend, go direct to the spa - this service is pointless. Basically they allowed me to book a spa day when there was very limited availability for treatments and a 4.5 space between treatments - no availability to have lunch together. Very stressful and Spa breaks offer no assistance. I would nt recommend spa breaks.
2 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Linda,
Thank you for leaving us a review, we always appreciate receiving customer feedback.
As part of the online booking process, and before any payment is taken, we clearly advise that spa treatments may be scheduled at any time during your stay.
Treatment allocation is completed by the spa teams themselves, based on their best availability at the time of booking.
We understand that some customers may have time constraints or specific preferences.
In these situations, we recommend contacting one of our Sales Experts via WhatsApp, Live Web Chat, or phone so they can check available treatment times during the booking process. Generally speaking most spas do not confirm allocated spa treatment times as part of their online booking processes.
Our Customer Service Team is always happy to contact the venue on our guests’ behalf to check for alternative time slots or, where possible, amend the date of travel to secure more suitable treatment times.
We have requested further information from you through Trustpilot, as we have been unable to identify your booking from the details provided.
Once we receive this, we will be able to offer a more detailed response.
Apologies for any disappointment or inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Spabreaks specialist
One of the Spabreaks specialist Drew Leigh was extremely helpful & professional in sorting out a group booking with the spa hotel & date that we wanted. Definitely recommend.
1 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Nicola,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was extremely helpful and assisted you with organising your group booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Lani was extremely helpful & very…
Lani was extremely helpful & very friendly. 5 star customer service!
3 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Amy,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Lani was very helpful and friendly and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Drew Leigh Made Our Day!
I just called the Spa Breaks team and had the absolute pleasure of speaking with a Spa Specialist named Drew Leigh. From start to finish, Drew was incredibly helpful, professional, knowledgeable, and genuinely kind.
They made the whole process seamless and enjoyable, and helped book a treatment for my sister and me that we’re both really excited about. It’s rare to come across such warm and attentive service. thank you, Drew, for making our experience so special!
30 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Simmy,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful, professional, knowledgeable, and genuinely kind.and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Samantha - Customer Feedback Leader
Book Direct
I recently booked a spa day through SpaBreaks and was extremely disappointed with the experience that followed. Just a couple of days after making the booking, I found that the exact same spa day was available significantly cheaper when booked directly with the hotel.
I contacted SpaBreaks to see if they would offer any kind of price match, partial refund, or goodwill compensation, but they refused to match the price.
It’s very disappointing to pay extra for using a third-party booking service, only to find a significantly cheaper direct price shortly afterwards, with absolutely no flexibility offered.
Unfortunately, this experience has left me feeling let down, and I will not be booking through SpaBreaks again.
Save yourself the hassle and book direct.
29 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Gemma,
Thank you for leaving us a review, we always appreciate receiving customer feedback.
We’ve requested further information from you via Trustpilot, as we’ve been unable to identify your booking from the details provided. Once we have this, we’ll be able to give you a more informed and personalised response.
Kind regards
The Spabreaks.com Feedback Team
Great & helpful service today
Great & helpful service today, sorted out my issue very quickly & efficiently!
29 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Laura,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that we provided such great and helpful service and were able to resolve your query so quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Samantha - Customer Feedback Leader
WhatsApp booking
I had to call the office on a couple of times and on each occasion I got through to someone who could help and were knowledgeable. The WhatsApp service was really useful as I want in a position to stay on the phone. Great service
27 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Jane,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Lani provided such helpful and knowledgeable service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Drew went out of his way to help
Drew went out of his way to help. Going over and above Spabreaks.com's policies assisting us to complete our booking.
24 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi DN,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
I needed to amend a booking with…
I needed to amend a booking with Spabreaks due to illness and I was helped almost immediately upon ringing. Bianka, a really friendly staff member, was able to contact the Spa hotel to rearrange my booking. I really appreciated the help, it has made the alteration easy and reassured me greatly, especially when anticipating that this change would be difficult. Thank you for your help!
28 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Laurel,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such fantastic customer service and dealt with your booking amendment in a friendly and reassuring way.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Bianka went out of her way to be kind
Bianka went out of her way to be kind, understanding , patient and helpful. She sorted it all out for us even when my first attempt to book somewhere went a bit wrong. She went above and beyond. Thank you.
28 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Eva,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka provided such kind, understanding and patient customer service and was able to resolve your query so efficiently.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Unresolved complaint after weeks of chasing - AVOID
Booked a spa experience through Spabreaks at Christmas for early March and attempted to move the booking in advance due to medical reasons.
The venue confirmed they were happy to accommodate a change, however Spabreaks provided conflicting information and repeatedly delayed responses.
Despite multiple follow-ups, both the original booking date and the alternative date passed without resolution due to their handling of the situation.
The issue was escalated internally almost 2 weeks ago but still not resolved and communication has now stopped altogether. I'm having to resort to a chargeback from my Card provider to get a refund...
Extremely poor customer service and lack of accountability. Would not book through them again.
27 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Iain,
Thank you for leaving us a review. We genuinely value all feedback and always ensure that we respond.
I’m truly sorry to hear that you encountered difficulties when trying to amend your booking. I completely understand how frustrating this must have been, and I’m sorry for any added stress caused by the delay while we investigated the circumstances.
Our Operations Team has now been in touch with you directly with an update whilst the chargeback process is ongoing.
Please accept our sincere apologies for the disappointment and inconvenience you’ve experienced.
Kind regards,
The Spabreaks.com Feedback Team
Great experience!
Great experience booking over the phone. Lani was knowledgeable, friendly and very efficient. I can't wait for our little spa break!
24 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Lindsay,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Lani was knowledgeable, friendly and very helpful and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Love Spabreaks
Love Spabreaks, best value. Most helpful operator in Lani.She is a credit to your organisation
24 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Alistair,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Lani was very helpful and assisted you so well with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Great customer service
Great customer service. Woman was so helpful and was quick to reply
22 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Zoe,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sinead was helpful and responsive and assisted you with your query.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Bianka Has been super helpful in…
Bianka Has been super helpful in rearranging my spa day and very accommodating thank you
24 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Ella,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka was so helpful and accommodating and assisted you with rescheduling your experience.
We’re always happy to help.
Kind regards
Anthony – Quality Assurance
Great Customer Service
Lani was very helpful on the phone and ensured my booking was as speedy as possible. She was super friendly and it was a nice touch :)
24 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Heather,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Lani was very helpful and friendly and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Booked an anniversary break on the…
Booked an anniversary break on the phone with Drew. He was very helpful and made the whole procedure seamless. Definitely recommend.
24 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Dominic,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful and assisted you with organising your booking and made the process to simple.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Great service very helpful
Great service, SDrew was so helpful with booking a triple room, and helping with additional needs, have booked before with Spa breaks and will again
24 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Claire,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful and assisted you with making all the arrangements on your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
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