Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We arrived at our resort only to be told that our booking was cancelled. We did not cancel our booking. Spabreaks.com apparently cancelled our booking. Without letting us know that it was or why. We w... Toon meer
Bedrijf heeft geantwoord
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Toon meer
Bedrijf heeft geantwoord
I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a fe... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contactgegevens
Verenigd Koninkrijk
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4,4
Uitstekend
21K reviews
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Sophie Bonwick was informative
Sophie Bonwick was informative, helpful and whatever was asked was never to much, but hat a huge assert to Spa Breaks- Would highly recommend
3 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Kelly,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful, informative, and efficient in assisting you with organising your booking.
We’re always happy to help, and I hope you enjoy your spa experience.
Kind regards
Anthony – Quality Assurance
Fix booking problem
Very helpful when I phoned fixed my problem out with no hassle. Good customer service from Sophie Bonnie’s.
11 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi John,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful, responsive, and quickly resolved your issue.
We’re always happy to help, and I hope your enjoy their spa experience.
Kind regards
Anthony – Quality Assurance
Great customer support
My experience with Spabreaks was excellent, I would especially like to mention Sophie Bonwick she was extremely helpful and professional at all times and found me a great deal
11 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Sarah,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided such excellent service and was helpful and professional.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie in customer services was…
Sophie in customer services was amazing, above and beyond to support my booking. Thank you!
12 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi FT,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided amazing service and went above and beyond expectations to assist you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie has been brilliant arranging our…
Sophie has been brilliant arranging our recent spa trip. Very knowledgable and finds a brilliant deal.
12 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Rosie,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was a brilliant help and assisted you with amending your booking.
Our Spa Experts are very knowledgeable about all our spas and hotels and are always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Great customer service
11 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Jane,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided such great customer service and assisted you with organising your booking.
We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
My daughter paid £500 for one night…
My daughter paid £500 for one night dinner bed and breakfast with access to the spa facilities valid until Dec2026
Also on the voucher it said book anytime.
To my disappointment when I tried to book the hotel last week I was told the offer had expired and was only available till April 2026.
I feel I should have received a full refund as what I bought is no longer available due to no fault of my own . If the correct date of the voucher had been printed on purchase there would be no issue .
I've been told to book another hotel but if you buy a voucher for the Old Course St Andrews that's where you expect to stay.
Customer service and customer relations were both very unhelpful.
I would avoid this company and buy a spa voucher from your preferred hotel instead of dealing with them.
A very disappointed customer, avoid this company. I wouldn't even rate them one star.
9 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Diane,
Thank you for leaving us a review, we always appreciate reading customer feedback.
Thank you also for taking my call earlier today and I hope that the resolution discussed will go some way to restoring your faith in us.
Customer feedback is very important to us so thank you for highlighting this issue.
Kind regards
The Spabreaks.com Feedback Team
Antwoord van Spabreaks.com
Hi Amina,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Charlotte was helpful and accommodating and assisted you with organising your booking.
We’re always happy to help, and I hope your enjoy their spa experience.
Kind regards
Anthony – Quality Assurance
Jessica was very helpful
Answered many questions promptly, patience and clear.
11 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Clarisse,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica was patient and helpful and made the booking process nice and easy.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Booking was smooth and easy for our spa…
Booking was smooth and easy for our spa break. We were not contacted to arrange timings for any meals/treatments, but when I contacted spa breaks to adjust for my preference their customer service was great. And they accommodated our vegan dietary requirements for the afternoon tea.
8 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Katie,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Rachel was helpful and able to assist you with your query.
We’re always happy to help, and providing great customer service is so important to us.
I hope you enjoyed your upcoming spa experience, and we’d be delighted to support you again in the future.
Kind regards
Anthony – Quality Assurance
Spa breaks always great to use this…
Spa breaks always great to use this time spoke with Sophie and she booked and recommend a Spa breaks gor us
Thanks for the quick easy booking
10 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Ki Ki,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful, and supported you so well with organising your booking.
We’re always happy to help with recommendations to suit every customer, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Avoid avoid avoid Spabreaks! Awful company
I would not recommend this unprofessional, rude company who very nearly ruined my precious break. All I did was try and amend the dates of my break - "no problem" I was told when I rang and if I hadn't phoned to get confirmation I would not have realised they weren't able to do it. It took about 15 phone calls between Spabreaks and Macdonald Hotels to get it resolved and it was only Macdonald Hotel's intervention and listening back to phone calls to realise how I had been misled that enabled the change to happen. As it was Spabreaks - as a final act of spite having told me to "stop ringing them" - did not tell Macdonald Spa until the MORNING of my original booking and I only knew of their further incompetence when the Spa itself rang to confirm my booking. Rude woman called Darcey was SO rude, told me to stop ringing them and if I hadn't I would have lost over £400 and not got my break. Awful company. I will always book direct with the hotel in future.
28 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Fiona,
Thank you for leaving us a review. We genuinely value all customer feedback and make sure every comment is acknowledged.
I’m truly sorry to hear that you were disappointed with the support you received when trying to amend your booking at Macdonald Bath Hotel.
We always aim to deliver the highest standard of customer care, and it’s upsetting to know that your experience fell short of what you should rightfully expect from us.
I have personally reviewed the calls relating to your amendment request. While I completely understand how frustrating and confusing the process must have felt, the customer service advisors were following the policies and procedures set by the Macdonald Hotels chain. That said, I fully appreciate that this did not make the situation any easier for you.
We sincerely apologise for the disappointment and inconvenience this has caused.
Please be assured that we will be working closely with Macdonald Hotels to improve these processes so that future customers do not face similar difficulties.
Kind regards,
The Spabreaks.com Feedback Team
Bianka was amazing
Bianka was amazing. Really helpful and professional and resolved my query promptly. I wish more people were as easy to deal with as her.
Massive thank you Bianka
6 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Martin,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Bianka was so helpful, responsive and professional and assisted you with your booking query.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Good Customer Service & Fantastic Overnight Stay.
Me and my Wife had originally booked an Overnight Stay at the Lodge on Loch Lomond Hotel in Luss for 02/05/26 which included an evening three course meal, breakfast and one hour access to their thermal spa.
Unfortunately, due to an error on Spa Breaks online booking calendar we were unable to go on this date due to the hotel having no availability. I was contacted by Kaya who brought this to our attention as quickly as she could. Kaya did her very best to honour our voucher, including looking at alternative spa breaks at hotels within our general area. Luckily however we had our heart set on going to Lodge on Loch Lomond and Kaya was able to honour our booking and move it from the Saturday to the Sunday instead.
It made for a superb May day weekend. The hotel and surrounding scenery was beautiful. The meals was top notch and we're already considering going back again! We'd have no hesitation in booking with Spa breaks again due to it's great value for money and prompt, friendly and efficient customer service!
3 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Kaya was so helpful and assisted you with organising your booking.
We’re always happy to help, and providing great customer service is incredibly important to us.
I'm really pleased to hear you enjoyed your spa experience at the Loch Lomond Hotel, and we’d be delighted to assist you again in the future.
Kind regards
Anthony – Quality Assurance
Friendly staff and quick and easy to…
Friendly staff and quick and easy to book over the phone.
I put 4 stars as I had to call back a couple of times as an email to pay wasn’t received and for a refund but that didn’t effect the good service.
28 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Leeanne,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was helpful and assisted you with organising your booking and made the process nice and simple.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Treatment Only - Divine Massage
We only had a treatment but was unable to enjoy the steam room, sauna and swimming pool.
My husband and I had the divine massage, it was effective and relaxing. We both appreciated it.
The lady who treated us was thorough, professional and friendly.
29 april 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Bridgette,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that you enjoyed your recent spa visit and that your spa treatments were so relaxing.
We're always happy to help and look forward to assisting you with booking your next spa experience.
Kind regards
Anthony - Quality Assurance
Really great customer service
Really great customer service. I had some gift vouchers and needed to book it over the phone. Sophie was a massive help and couldn’t have been happier
5 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Dan,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided excellent service and efficiently assisted you with organising your booking and redeeming your gift vouchers.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Helpful and efficient customer service
The customer service person I spoke to (Sophie) was really helpful and efficient. The booking process was very smooth. I really liked that it wasn’t hard to find the contact information on the webpage.
5 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Trina,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was really helpful and efficient and made the booking process simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Bianka was super helpful and patient…
Bianka was super helpful and patient when I had to change my order, even when I got it wrong twice. Very nice and polite
5 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Annabelle,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka was so helpful and friendly and was able to resolve your query so quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Service with Sophie Bonwick was good
Service with Sophie Bonwick was good. I called in and inquired about some spa break packages and she was quick to send me some links suited toy requirements.
Everything was speedy and efficient, thanks to her.
5 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Abasietem,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful and responsive, and supported you so well with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
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