Really helpful, went above and beyond! She helped me with some gift voucher errors I had and also because I mentioned I was pregnant, she rand up the spa to check if they had pregnancy safe treatment... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We arrived at our resort only to be told that our booking was cancelled. We did not cancel our booking. Spabreaks.com apparently cancelled our booking. Without letting us know that it was or why. We w... Toon meer
Bedrijf heeft geantwoord
I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Toon meer
Bedrijf heeft geantwoord
I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a fe... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contactgegevens
Verenigd Koninkrijk
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4,4
Uitstekend
21K reviews
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Non-refundable vouchers
A family emergency came up and I had to cancel, I wasn’t interested in credit and wanted a refund to use for the issue at hand. Vouchers are non-refundable, no exceptions. So that money’s gone down the drain simply because of a strange policy.
18 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Gregory,
Thank you for leaving us a review on Trustpilot. We genuinely value all customer feedback and always ensure that every comment is acknowledged.
We were sincerely sorry to hear about your family emergency, which understandably led to your wish to cancel your forthcoming spa day booking at Macdonald Houstoun House. We fully appreciate how difficult this situation must have been for you, and we are sorry that we were unable to provide the outcome you were hoping for.
As a third‑party booking agent, Spabreaks.com is required to follow the cancellation policies set by each of the 550+ venues we partner with. In this instance, Macdonald Hotels advised that they would only authorise a date change and were not willing to approve a cancellation of your booking.
Because Macdonald Hotels did not permit the cancellation, we were unfortunately unable to cancel the booking on our side. While Spabreaks.com would have been happy to cancel and issue a credit note directly, we were unable to proceed without their authorisation.
Consequently, as Macdonald Hotels did not approve the cancellation, Spabreaks.com was unable to offer your preferred resolution.
Although Spabreaks.com vouchers are non‑refundable after the initial 14‑day cooling‑off period, we would have been more than happy to issue a full credit note had the venue authorised the cancellation.
We are genuinely sorry for the added stress this caused at an already difficult time, and we appreciate you taking the time to share your experience.
Kind regards
The Spabreaks.com Feedback Team
Excellent customer service from Drew
Drew was absolutely brilliant and helpful in getting me booked in; very quick responses and a speedy service. He communicated well and made me feel easy about booking in! Thank you!
18 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Aisha,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was absolutely brilliant and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie was awesome and sorted out a…
Sophie was awesome and sorted out a last minute anniversary surprise out for me.
18 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Kevin,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided awesome service and efficiently assisted you with organising your booking.
We're always happy to help and hope you enjoy your anniversary spa experience.
Kind regards
Anthony - Quality Assurance
Dealing with Sophie Bonwick through…
Dealing with Sophie Bonwick through this booking process was easy, using a voucher to be applied for the accommodation and package we booked. I would definitely book with this company again as it was so straightforward. Highly recommend.
18 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Sarah,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie made the booking process so simple and straightforward.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Antwoord van Spabreaks.com
Hi David,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie made the booking process simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Very helpful!
16 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Charlotte,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was very helpful and assisted with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Sophie Bonwick was so helpful on the…
Sophie Bonwick was so helpful on the live chat - I had a credit note plus a voucher and she completed my new booking so quickly. She was super friendly!
16 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi K Munro,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was so helpful and assisted you with organising your booking and redeeming your credit note and gift voucher.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Amazing customer service and spa knowledge!
Thanks Sophie for all of your help with my booking for Runnymede on Thames.
Spabreaks.com website was so easy to find the perfect spa break that I was looking for. Sophie really helped me with my choice, ran me through the booking process and the payment booking link was super easy! Thanks Spabreaks.com and I look forward to my upcoming trip!
16 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Kimberley,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was very helpful and assisted you with organising your booking and removed all the hassle of you having to search multiple venues for availability.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Excellent booking experience
Drew assisted us with our booking and he was very helpful, sorting things out with the minimum of fuss and making sensible recommendations regarding the spa options and timing of events. Very pleased indeed with the booking process. Thanks Drew.
15 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Neil,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was very helpful and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help.
We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Would book with Spabreaks again!
This is the first time I’ve booked a spa day with Spabreaks and i’m so impressed with the service. I spoke to Bianka who was very friendly in her demeanour and was super helpful and understanding. She managed to turn a difficult circumstance into a positive experience and I really appreciate the help she provided.
Thank you!
15 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Tia,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such friendly, helpful and empathetic customer service and dealt with your booking amendment efficiently.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Absolutely disgusted with this company…
Absolutely disgusted with this company I bought my partner a spa break for mother's day on a deal at the time and added my daughter to go along with her and keep her company, it could be used anytime within a year i think? We my daughter went to add my daughter in-law to go with them and when she's gone to pay they've said the price has gone up on the original deal I paid for so she has to pay more for themselves too? What happened to contracts these just make it up as they go along, I won't be using them again.
14 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Antony,
Thank you for your review. We are always grateful for feedback on the services we provide, and I’m genuinely sorry to hear that your booking journey was not as straightforward as we would expect.
We sincerely apologise for the pricing issue you experienced when purchasing your voucher for your spa day at Bannatyne Ashford. I completely understand how frustrating and disappointing this must have been, especially when you were expecting a smooth and simple process.
As a third‑party booking agent, our prices are set by the 550+ spa and hotel partners we work with. In this instance, the Bannatyne group increased their rates after your voucher was purchased. While many venues will honour previously purchased vouchers at the original price, this is entirely at the discretion of each individual venue, and I’m sorry that this was not possible in your case.
Please be assured that your feedback has been taken seriously. We are reviewing this internally and will also be discussing it with xxx to help prevent similar issues from arising in the future.
Kind regards,
The Spabreaks.com Feedback Team
Efficient and effective service
Jessica was helpful, professional and friendly. She achieved the best price for my spa break and listened to my additional needs carefully.
This is my fourth trip with Spabreaks.com, and I can recommend this company without hesitation. Always a positive experience!
14 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Sue,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica was helpful, professional and friendly and assisted you with organising your booking. Great to hear that you've booked with us several times and always received good service.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Easy to redeem
Easy to redeem. Very helpful and accommodating person on customer support
11 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Linda,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was very helpful and accommodating and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
I had difficulty with the spa that I…
I had difficulty with the spa that I had booked thru spa breaks. I rang spa breaks and got through to Bianka who was professional, listed as I explained my predicament. She was extremely patient and carefully sorted the problem I had encountered. Thank you.
14 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Anna,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Bianka provided such patient and professional customer service and was able to resolve your query so quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Charlotte was able to resolve my issue…
Charlotte was able to resolve my issue within minutes. Very efficient and helpful!
13 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Suzanne,
Thank you so much for taking the time to leave us a review, we always appreciate reading customer feedback.
I’m pleased to hear that Charlotte was helpful and responsive, and very quickly resolved your issue.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Sophie was really helpful when I called…
Sophie was really helpful when I called to make a booking and pay with some gift vouchers. Everything was really simple and straight forwards as well as quick
11 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Stephanie,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was really helpful and made the booking process simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie at Spa Breaks 5*
I called spa breaks after booking a gift voucher for myself and my wife to do the sunset experience at Celtic Manor.
When going to book online via spabreaks website the experience was no longer there. Sophie took the call and was efficient and attentive and took the voucher details from me and then contacted the spa to arrange the booking for my desired date and time. She the called me back within 30 minutes which is usually unheard of from most companies when they say they will call you back and confirmed that all had been booked.
Appreciate her getting all that sorted so easily 5*
14 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Tom,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was very helpful, responsive and attentive and ensured that your voucher was redeemed for your preferred experience.
We're always happy to help and hope you enjoy your spa visit.
Kind regards
Anthony - Quality Assurance
Second time a booking has been…
Second time a booking has been cancelled due to poor communication with venues and money refund will be delayed. Poor unreachable customer service. Trip away in 48 hours and now unlikely to be able to find somewhere of acceptable price. Will not book again. Please be warned of this issue before booking
13 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Sharon,
Thank you for leaving us a review, we always appreciate receiving customer feedback.
I was disappointed to hear that there was an issue with your booking.
As a third party booking agent for over 550 UK based spa and hotels Spabreaks.com successfully completes thousands of bookings each week and it is unusual for there to be any issues.
We have requested further information from you through Trustpilot, as we have been unable to identify your booking from the details provided. Once we receive this, we will be able to offer a more detailed response.
Apologies for any disappointment or inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
I booked my spa experience for my mum’s…
I booked my spa experience for my mum’s hen do through Spa Breaks and spoke to a lovely girl called Sophie via the WhatsApp service. It was so easy to do and I managed to give all my preferences and get it booked super quick! Planning a hen do is stressful but this part has been a walk in the park.
All confirmation and booking details came through email quickly, and when I was having trouble with my card when trying to pay I simply gave them a call and they helped as much as they could their end which was great!
I will definitely be using them again, thank you so much!
1 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Jorden,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was very helpful and assisted you with organising your booking via WhatsApp.
Our Spa Experts are very knowledgeable about all the spas and hotels we partner with and can recommend the perfect option to suit every customer.
We're always happy to help either by WhatsApp, Live Web Chat or by phone and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie was extremely helpful and…
Sophie was extremely helpful and efficient at helping me book my spa day package
12 mei 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Louise,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was extremely helpful and efficiently assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
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