Spark*l Reviews 22

Rating of 1 star because 0 not available. This company was highly recommended by several social media influencers who must get comped and given products for free to push their product for them. Big mistake. I placed order and paid for 2 Sparkl watch bands 1/1/23 and over a week and a half later order still wasn’t even in the processing stage. I sent email and still no response from company so obviously customer service not of any concern for them. Cancelled order and requested refund I will never order from them again and definitely will never recommend them to anyone.

I have been a customer of this company for well over a year. They have made many changes over the last few months that benefits no one but the company. They will change policies without putting them in writing and informing customers BEFORE new policies are implemented, sometimes at the whelm of the COO who decides to just call the customer up without warning and tell them off for no reason. VERY unprofessional in their approach to customer relations. They cater to influencers instead of their regular customer base, meaning influencers get any rare materials while regular customers are put on "waitlists" for years for the same materials. Then the CEO decided that there was never a "policy" for waitlists, that "former employees" created them as a means to sell bands and they refuse to honor the waitlist even after getting proof that a CURRENT employee had waitlists for certain materials. They charge high prices for "couture" products that are NOT the quality that you are paying for. When they mess up on a band, they tell you these are "handmade" and refuse to accept a return. Their prices have dramatically increased in the time I have been a customer while the quality of product and customer service have declined even more dramatically. Their jewelry line quality is horrible and you pay high prices for jewelry that is filled and not solid sterling silver/gold. The metal starts rubbing off after only a few months of wear.
They have an extremely high employee turnover and it shows in the quality of workmanship and customer service. Staff is overworked and it takes days, or even weeks to get anyone in customer service to return an email or message. The company removed its customer service phone number from the website months ago, so there is no option to call when you need immediate help. All this and they changed their return policy to three days (but only on "limited edition" bands, everything else is completely nonreturnable) for a regular refund if payment was made by card/cash and they implemented a restock fee if you refuse a gift card or store credit, without informing customers when the restock fee was implemented. All returns have to be approved by customer service within the three days, this is where the severe delays in customer service can be a major problem. They implemented a non cancelation policy so you can no longer cancel a product even if it is taking months to create. Their turn around time for creating bands states 2-3 weeks, when in reality it is taking 8-10+ weeks and that's if nothing goes wrong with the band. Oh and they make you pay upfront for your items and take weeks/months to get them to you, but if you ask to cancel or return, they no longer allow this. What "luxury" (as they like to call themselves) company does not allow returns especially when you are purchasing site unseen off the internet. They supposedly have a "satisfaction guarantee policy" but you can't return a band if you don't like it, so they obviously do not stand behind their own products!!
I have returned watch bands and it took them two months to refund my money, this was after they had already sold my returned bands. They have misplaced custom orders, misplaced upcycled Louis Vuitton bags, sold upcycled bags (to create a band from) to an influencer before I created my band from the bag, completely made custom bands wrong numerous times, pulled all band orders out of production for weeks, promised expedited processing times and free priority shipping, but received regular first class shipping, for "black status VIPs", just to name a few of the problems I have personally had. The owner/CEO and COO will tell you different answers to the same questions and when you ask which one is the correct answer, they contradict each other again. The CEO will get on social media and call her customers "trolls" and post negative comments about other businesses (who make watch bands or similar jewelry), ex-employees, and even customers that they feel do not "support" them, meaning if you complain at all, the owner calls you a bully/troll on her IG pages. The owner actually closes any customer's account who says anything she perceives as negative about the company and goes as far as threatening legal action against other businesses and customers with their "Spark*l Legal Counsel" and does not provide names, addresses, or phone numbers for the members. Too much more to mention on this review.