I’d like to thank Alan Lavery at Speirs Gumley for all his advice and support with ongoing flooding from the neighbours above me. The past year has been a nightmare, and Alan’s help has made a real... Toon meer
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I came in to pay my account and Anne I think it was or Aimee …anyway she’s been super helpful and got me organised after 19 years at my property and Speirs Gumley looking after the grounds…Anne helpe... Toon meer
Only recently, with a change of site manager ,to Abby Barclay has proper factoring been apparent. Anne in accounts department, very helpful.
Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Contactgegevens
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, Verenigd Koninkrijk
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
4,1
Goed
164 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Response right away
Response right away. Excellent service.
New lock fitted within a couple of days.
Couldn’t ask for better.
18 maart 2026
Antwoord van Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, we're delighted to hear your positive feedback.
Kind Regards,
Speirs Gumley
Not great service
Constantly having to chase to get an answer. Contacted them over 4 weeks to get some answers in relation to factoring bills. Still have not got to the bottom of it.
20 maart 2026
Antwoord van Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review. We appreciate your feedback.
Kind Regards,
Speirs Gumley
Outstanding service and support
It’s less the company and more about one of the property managers - Susie Robertson. A company is only as good as the people who work for it and having dealt with a few property managers over the years, Susie was a breath of fresh air. Her communication was excellent and her help to me was second to none. She is a great ambassador for the company.
18 maart 2026
Review zonder uitnodiging
Antwoord van Speirs Gumley
Hi J B,
Thank you for taking the time to leave us a review, and for your wonderful feedback on Susie. We're delighted to hear you've had a great service from Susie and we'll make sure to pass on your kind words to her.
Kind Regards,
Speirs Gumley
Suzie Ralph has been a great help…
Suzie Ralph has been a great help navigating us through our roof repair. Always pleasant and knowledgeable.
5 maart 2026
Antwoord van Speirs Gumley
Good Afternoon Anne,
Thank you for taking the time to leave us a review, we're delighted to hear your feedback and will make sure to pass it on to Suzie.
Kind Regards,
Speirs Gumley
Very helpful staff
Very helpful staff. Responded to my email requests very rapidly, and provided exactly what I needed.
20 februari 2026
Antwoord van Speirs Gumley
Good Afternoon Andrew,
Thank you for taking the time to leave us a review, we're so pleased to hear you're happy with our service.
Kind Regards,
Speirs Gumley
Listened to me
2 maart 2026
Antwoord van Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review, we appreciate your feedback.
Kind Regards,
Speirs Gumley
Happy with Speirs Gumley
Any time I contact Speirs Gumley with any issue weather it’s pedestrian lights or a broken fence they have been very prompt in responding as well as a solution
23 februari 2026
Antwoord van Speirs Gumley
Good Morning Ed,
Thank you for taking the time to leave us a review, we're so pleased to hear you're happy with our service.
Kind Regards,
Speirs Gumley
When you phone all the staff
When you phone all the staff are all very helpful and Suzanne Ralph is so understanding and so nice to talk too
26 februari 2026
Antwoord van Speirs Gumley
Good Morning Christine,
Thank you for taking the time to leave us a review, we'll make sure to pass on your lovely feedback to Suzanne.
Kind Regards,
Speirs Gumley
I had a very positive experience with…
I had a very positive experience with Olivia Beaton in your Glasgow office. She took my first call quickly. Her manner was friendly, polite and professional. Olivia understood exactly what was required and acted upon my request immediately.
24 februari 2026
Antwoord van Speirs Gumley
Good Morning Victor,
Thank you for taking the time to leave us a review. We're delighted to hear how pleased you were with the service from Olivia, we'll make sure to pass on your feedback to her.
Kind Regards,
Speirs Gumley
Admin fee for final bill
Was shocked when i found out we had to pay 120 pounds for a final bill going to the lawyer after we sold our house.Paid our bill every month without fail. Was told it was an admin fee just for sending the final bill and closing the account.
5 december 2025
Review zonder uitnodiging
Antwoord van Speirs Gumley
Good afternoon,
We're sorry to hear you were shocked at the apportionment fee related to your recent house sale, you should have been made aware of this by the solicitor handling the sale for you.
We also highlight in our Written Statement of Services that when you sell your property; "Your Solicitor will write to us requesting details of; your typical annual maintenance costs, proposed repairs, warranties, insurance information and confirmation that we will apportion charges between you and the purchaser. This is not part of our core management service and a ‘sales information and apportionment fee’ will apply which will be notified to your solicitor during the conveyancing process."
Kind Regards,
Speirs Gumley
good communication with Speirs Gumley staff
staff very friendly and helpful. phone answered promptly and transferred to another member of staff. staff knowledgeable about issue raised
12 februari 2026
Antwoord van Speirs Gumley
Good Morning Peter,
Thank you for taking the time to leave us a review. We're really pleased to hear your feedback.
Kind Regards,
Speirs Gumley
Swift and we’ll researched response to…
Swift and well researched response to my question.
17 februari 2026
Antwoord van Speirs Gumley
Good Morning Allan,
Thank you for taking the time to leave us a review. We're really pleased to hear your feedback.
Kind Regards,
Speirs Gumley
Antwoord van Speirs Gumley
Good Morning Paul,
Thank you for taking the time to leave us a review. We're delighted to hear you're happy with the service from Olivia, we'll make sure to pass on your feedback.
Kind Regards,
Speirs Gumley
New projects
An excellent start to the first of a few projects in Kirklee Grove.
Olivia Beaton representing Speirs Gumley.
18 februari 2026
Antwoord van Speirs Gumley
Good Morning Mr Wright,
Thank you for taking the time to leave us a review. We're delighted to hear you're happy with the service from Olivia, we'll make sure to pass on your feedback.
Kind Regards,
Speirs Gumley
Customer care standards need to be significantly improved
I am concerned that, when work is undertaken, Speirs Gumley appear to rely too heavily on the contractor’s assurances without carrying out sufficient follow‑up to confirm that the work has been completed to an acceptable standard. Communication between the Property Management Company and owners regarding planned or upcoming works is also lacking.
Given that costs are shared among more than 100 owners, it sometimes feels as though the level of scrutiny applied to expenditure is not as rigorous as it would be if the funds were their own. Greater consideration should be given to whether the proposed costs are reasonable and proportionate before authorising repairs.
16 februari 2026
Antwoord van Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review. We appreciate your feedback.
Kind Regards,
Speirs Gumley
Unresolved issues
Most of the issues we have been reporting over the months have not be resolved, namely, tiling at front, intercom, cleaning of backyard stairs, priming of backyard decking, cleaning of close windows, to name but a few. Most have been pending over a year
12 februari 2026
Antwoord van Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review. We're sorry to hear the repair matters are taking longer than you expected to resolve. We can see that your property manager has been in regular contact with you and has explained that some of the issues, such as tiling and decking maintenance can't be done in the cold weather, and will need to wait until Spring.
For other items, we need to obtain quotations from third-party companies. We note your concerns and your Property Manager will continue to keep you updated on the items that don't require the warmer weather.
Kind Regards,
Speirs Gumley
Prompt reply
I received a prompt reply from Speirs Gumley and the exchange was pleasant and efficient.
My complaint, main door of building security concern, was dealt with fast and I was satisfied with the response. Time will clarify if the right decision was taken and the problem resolved in long term.
29 januari 2026
Antwoord van Speirs Gumley
Good Afternoon Rosely,
Thank you for taking the time to leave us a review.
We're pleased to hear your experience was positive and appreciate your feedback.
Kind Regards,
Speirs Gumley
As owner of a flat SG manage the charge…
As owner of a flat SG manage the charge for common electricity in my close was over£1100 for 5 months.i raised this with them as being excessive in may 2025 and still nothing has been done. Avoid!
8 februari 2026
Review zonder uitnodiging
Antwoord van Speirs Gumley
Good Afternoon Claire,
Thank you for taking the time to leave us a review.
We understand your frustration at the overbilling of electricity at your property and we understand your property manager has been in regular contact with you to explain this is due to poor cellular signal in the property preventing the smart meter from sending meter reads to the supplier. Without the reads, the supplier can only issue estimated invoices.
Your property manager has advised you that he has visited the property and taken manual reads which he submitted to the supplier and we await a revised invoice. He has also advised you that the electricity cost on your account has been placed on hold and you are not being asked to pay this until the revised bill is received from the supplier.
If you would like to discuss this any further, please don't hesitate to contact your property manager directly.
Kind Regards,
Speirs Gumley
broke the wall in my bathroom because…
broke the wall in my bathroom because of a communal draining issue , told me id have to pay £750 excess to repair the bathroom you damaged . I am going to do everything I can to get rid of Spiers for the block . I know you get commissions on the insurance policy and Im going to sack you.
6 februari 2026
Antwoord van Speirs Gumley
Good afternoon,
Thank you for taking the time to leave us a review. We understand your frustration regarding your insurance claim but wish to clarify that the excess applied is for your claim to reinstate water damage to your property, not for tracing a common leak.
If you have any questions regarding your claim or the proposed specification of reinstatement work, please don't hesitate to contact our Insurance Team, who will be happy to go through it with you.
Kind Regards,
Speirs Gumley
Always friendly and helpful
Olivia is always friendly, helpful and attentive. I can only imagine the logistical complexity of coordinating work at such large developments and I think that Olivia and the team at Speirs Gumley do a great job. Thanks!
29 januari 2026
Antwoord van Speirs Gumley
Hi Scott,
Thank you for taking the time to leave us a review, we're delighted to hear you've been pleased with the service from Olivia and our team.
We'll be sure to pass on your kind feedback to Olivia.
Many thanks
Speirs Gumley
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