SpiceJet Reviews 

Can I give zero stars or minus one???
What a horrible airlines and least bothered to care.
Delays are regular… on time is rare… no explanations other than due to operational reasons… and when flight is delayed it is norm for an airline to make arrangements for the passengers stranded to at least have a meal if nothing else. But SpiceJet doesn’t even bother to give water. And then they don’t pay airport authorities don’t have check outs having miserable employees who have not been paid for months to try to placate angry passengers. Then on top they don’t have meals on board even if you have booked for one… can things get worse … I hope they close down soon… that would be a better service to their passengers.

I hope I never ever have to travel on this pathetic airline ever. Writing on behalf of my husband who was booked to fly from Pune to Dubai yesterday night at 9pm and has finally reached Dubai today at 5.30 pm

This july we travelled via spicejet. On the day of flight it delayed 10 hours. Spicejet called from india and asked to book for leg space n food, we booked spice plus; got leg space but we waited n waited for food but it wasn't served. It was so upsetting. One person in our flight even fainted. Seriously will never fly again in spicejet.

There’s no rating lower than one star? Giving even one star feels generous for this disgraceful airline. How does IATA stay silent on this? I’m still baffled that people are still flying with such a terrible airline.

SpiceJet is honestly one of the worst airlines I have ever travelled with.
My flight was delayed by almost 10 hours, and this is not the first time. I have experienced similar long delays with SpiceJet three times while travelling with them.
The staff was extremely unprofessional and unhelpful, with very poor behaviour towards passengers. There were no proper facilities or support provided to passengers during the delay, and getting any clear response from the staff was almost impossible.
A 10-hour delay is already frustrating, but the complete lack of communication, assistance, and professionalism made the experience even worse.
After this experience, I have decided that I will never travel with SpiceJet again.
Very disappointing experience. I would strongly recommend passengers think twice before choosing this airline.

Absolutely one of the most pathetic airlines I have ever flown with. The delays are unacceptable, and the overall condition and service are extremely disappointing. Honestly, the experience was so poor that it made me wonder whether this flight was designed for passengers or animals. Such a frustrating and disrespectful experience for paying customers. Never again.

worst airline

Very disappointing experience with SpiceJet

My flight was scheduled for 16 August 2026, but SpiceJet cancelled the flight and informed me about the cancellation by email on 6 August 2026.
Although I received the ticket refund, I have not received any compensation for the cancellation. The cancellation caused significant inconvenience and disrupted my travel plans.
I contacted the concerned parties regarding the compensation, but the matter has still not been properly resolved. I expected SpiceJet to take responsibility for the inconvenience caused to passengers and provide clear information about the applicable compensation.
A refund of the ticket amount does not compensate for the inconvenience, disruption and additional arrangements caused by a cancelled flight.
Very disappointed with SpiceJet's handling of this situation and customer support. I expected much better service and accountability from the airline.

Stay away. Especially tourists. They will cancel your flight at the last minute. They do not offer an alternative, and you will be left stranded at the airport looking for another airline!!

They do not pay compensation either (they ignore the law).

It’s not fair I wanted to give it 0 star. We should be allowed to do that.
Right about the review now, it is the most pathetic management and staff I have ever seen. It started from the flight getting delayed from 3 pm to 6 pm we thought it is ok and gave our bag for checking. The staff on checking were disgusting. We were travelling with 2 kids these staff were busy gossiping but didn’t call us for our turn. Once security was done were waited only to know just before boarding time that flight is delayed further. And this caused panic. We were not asked for any options just asked to wait. The staff was very close to being beaten up by public in general. I asked if I can get my luggage so I can take my kids back home. Super staff said that you will have to check sir go back to checking were you gave back and find out. Ideally my temper flew looking at arrogance but with 2 year old hanging onto me I kept quite. I am exploring all the legal option to make sure carrier pays for the inconvenience or at least acknowledges the classic miss management. I would suggest use indigo as they were efficient and at least made sure guest time was respected. That spice jet is on verge of classic decline and hence best to avoid if you don’t want to ruin your holidays.

Wasted my money. So much delay yesterday in SG 162.... worst airline i hate it...

Very disappointed poor flight dealy more then 5 hours not provide food

Don’t book SpiceJet if you value your time and peace of mind. Frequent delays and cancellations make it extremely unreliable. Passengers deserve much better service and support.

I have never seen an airline operate with such casual disregard for passengers. A delay of 5–6 hours seems completely normal for them, and today was no different. My flight was scheduled for 01:40, and even at 06:41, there was still no clear information about when we would actually take off.

I paid extra for Priority Boarding, but there was no priority line, no system, and clearly no understanding of what this service even means. It felt like money thrown away.

Trustpilot seriously needs a negative rating option, because even one star feels too generous. I’m giving one star only because it’s the lowest available.

Worst

Very bad services.
Gets delayed more often.
No response or any type of compensation from the Spicejet.
Today also it gets 4 hrs delayed and not even confirmed that wheather it get more delayed or not.
I have booked a fight for 3 from Delhi to Leh on 10 Aug 2026. The flight has been delayed by 4 hours till now and there is no one present here at the gate to provide any kind of information to the passengers. Further there is no confirmation that the flight won't be delayed any more. Customer care is also not able to provide me any satisfactory answer. My whole family is stranded at the airport since morning. Who is reponsible for all this and what compensation will be provided by SpiceJet for this delay and for this inconvenience. My family plan to Ladakh is starting on a very bad note due to Spicejet.

Scam "extra cabin bag" charges equivalent to a new ticket instead of doing a gate checkin despite cabin bags of regulation cabin size

Awful experience because:
1. Flight delayed last minute with no option to get a refund / reschedule as they only have 1 flight.
2. No kiosk / counter- only bag check in.
3. Bag check-in experience is horrible - we were harassed to check-in luggage despite having only 1 hand luggage.
4. Ground staff is useless, to put it mildly - cannot support with a single query.

Recommendation - pay more for any other flight if you have the option. Avoid spicejet at all costs.

Worst flight ever I had in my entire life…..DXB-BOM…..actual flight was at 4:10 am but if take off at 7:20 around….they didn’t gave any food or tea I said them I will pay they said…”SORRY SIR WE ARE OUT OF SERVICE….after landing in Mumbai our lag-age was not there they said we have removed more than 45+ bags bcuz of the bad weather…………..SG5023….they are doing same in the 23july flight I am 100%sure…………MY HONESTY REVIEW INSTEAD OF SPICEJET TAKE INDGO OR AIRINDIA……..this 10times before booking the ticket………

Absolutely unacceptable service by SpiceJet.

I’m still sitting at Leh Airport waiting for my flight to Delhi, which has already been delayed by almost 3 hours with no genuine explanation whatsoever. The only thing passengers have received is repeated announcements pushing the departure time further.

What makes this even more frustrating is that people have commitments beyond this flight connecting flights, work meetings, family emergencies, hotel bookings, and other important plans. A delay of this magnitude without proper communication is simply irresponsible. Passengers deserve honesty and timely updates, not endless waiting and uncertainty.

Delays can happen due to operational or weather-related reasons, but the least an airline can do is be transparent and respectful towards its customers. Instead, SpiceJet has shown a complete lack of accountability and concern for the inconvenience caused.

This has been an extremely disappointing experience, and based on how this situation has been handled, I will think twice before choosing SpiceJet again.

This comes across as strong, professional, and credible without making claims that you can’t verify.

Travel date: 15th June

Our flight was delayed by over 6 hours, a 11am flights takes off at 6:30pm and then, at 10:30 PM, we were informed that it had been rerouted—even though we were originally scheduled to reach our destination at 1:30 PM.

It’s now been over a month, and there has been complete silence from your end regarding the ₹30,000 refund.

Because of this disruption, we had to purchase new tickets to Bagdogra at our own expense and pay for an overnight stay in Kolkata. I was travelling alone with my 6-year-old daughter as a single mother, making an already difficult situation even more stressful.

Delays can happen. What shouldn’t happen is a complete lack of accountability, communication, and customer support. I expect this matter to be resolved immediately.

SpiceJet is using fraudulent customer service tactics to avoid paying mandatory legal reimbursements.My flight SG 2441 was cancelled last-minute (less than 5 hours before departure) due to operational reasons, and I was rebooked for the next calendar day. Ground staff at Delhi T1 flatly refused to provide the legally mandated hotel accommodation and meals, leaving passengers stranded. According to DGCA CAR Section 3, Series M, Part IV guidelines, they are 100% legally required to cover hotel and subsistence for an overnight cancellation delay. I had to self-fund my own hotel room at Aerocity. When I filed official government grievances (AirSewa cases XX176806 and EE251089), their Nodal Officers (Shalini Sharma and Rahul Sharma) repeatedly sent contradictory copy-paste email rejections. They even admitted in writing that they gave no proper advance notice, yet they unilaterally close cases as "Resolved" to trick the regulators. They think international tourists will just get tired and drop the claim. Absolute disgrace of an airline. Avoid at all costs!Date of experience: June 13, 2026