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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I am extremely disappointed with Splashbacks UK and feel compelled to warn others about my experience. I placed an order in January for two splashback pieces but only ever received one. Despite... Toon meer

Beoordeeld met 5 van de 5 sterren

Lovely Watercolour Kitchen Splashback. Colours were as seen on the splashbacks.co.uk website and it looks great. We ordered online. Measuring guide was easy to follow. Brian responded promptly to any... Toon meer

Beoordeeld met 5 van de 5 sterren

Extremely happy with my purchase. Had some teething problems as their printer broke and so they had to wait for a new part , but the communication from Paulo was consistent with updates. Arrived o... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordering was easy, delivery spot on, was told delivery would be between 8/9am, arrived 7.50, driver was brill, gave advice on fitting etc, LOOKS brilliant, not fitted yet, but Mrs got me grafting HAR... Toon meer

Bedrijfsgegevens

  1. Kookwinkel
  2. Meubelwinkel

Geschreven door het bedrijf

Splashbacks.co.uk, is a company that specialising in a wide range of splashbacks, glass and mirror solutions including showers, splash backs, glass counters and mirrored walls. We have two factories one in London and another in Shropshire. We process all our glass ourselves and this cuts any middleman from our prices. We provide a professional and comprehensive service from processing your order at our London or Midlands factory, to cutting, polishing and beveling it to your exact requirement. We then securely and safely deliver your splashback, usually within 14 working days, straight to your front door wherever you are in the UK. We can produce any colour this includes ral, Dulux, Crown, Laura Ashley, Farrow and Ball as well as many more. If you would like to order a specific brand of paint simply type in the make and paint name into the box on our colour section. Many of our competitors use third party glass companies to process their orders, often resulting in compromised quality. However, at Splashbacks.co.uk we both process and deliver your splashback from start to finish, we can guarantee the quality and the best price. Since being established in 2001 we have provided products to a wide range of customers including: Ladbrokes, Marks & Spencer, Starbucks, Berkley Homes, St Georges Homes, Boffi Kitchens, Taylor Wimpey and of course thousands of private individuals just like you. If you need any advice please call our office between 8.00am – 5.00pm Monday to Friday on 01630 638 389 0r 01630 638 924.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

355 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 1 van de 5 sterren

Poor adhesive has caused staining

Ordered in November 2020, promised delivery before Christmas.... finally arrived February 2021... installed with their adhesive all looks fine by August 2021 there are huge white marks showing through where the adhesive is.

Been trying to speak to someone in charge for weeks and they keep dodging my calls, will be taking them to small claims court for a refund.

They sent some supposed expert fitters round to slag off the installation, blaming poor fitting for water damage getting behind the glass, however we had some spare pieces left over from their inability to send the sizes we had ordered and have had them soaking in a bucket of water for months with no damage, also another soaked in cleaning products with no damage.

It is clearly the adhesive supplied by them, but they would rather try conniving out of any responsibility for the stuff they supplied and drag everyone through a court case than take responsibility.

At least we can prove it and have a judge get our money back, tho it has caused a lot of stress in the meantime.

Could not recommend less, even in their reply to this they are trying to pass the buck! Shoddy product, shoddy company that won't engage other than to try a deflect the blame onto others, save yourself the hassle and order elsewhere.

6 februari 2022
Review zonder uitnodiging
Logo Splashbacks

Antwoord van Splashbacks

This is a duplication of the review left two below. Again We leave the same response Reply from Splashbacks

Updated 3 days ago
In response to your negative comments can we please reply that 1) this order was placed through your 3rd party between Dec '20 & Jan '21, we had no input into measuring or fitting & had not viewed where the splashbacks were going to be situated. We were not made aware of any problems until July '21 and not sent any more information or photographs until Sept '21
2) At our cost we sent 2 fitters with over 20 years experience to assess the splashbacks who took photographs & made a report to your 'fitter.' Their assessment clearly stated that no preparation of walls had taken place, the products had been poorly measured & fitted & not sealed in at all. Their conclusion was that the problems experienced were down to poor fitting and they had never seen such a poorly fitted job where they could actually put their fingers into the gaps behind the splashbacks. They therefore advised that a 3rd party glass company should be contacted to confirm their judgements in order for you to take the matter up with your contractor.

Our reviews on Trustpilot speak for themselves and after several aggressive telephone calls to our office staff we asked that all communication be through email directly to the company director, who stands by his experienced fitters conclusions and would still advise you contact a 3rd party company in order for you to address the issue.

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic splashback

Absolutely fantastic splashback; it looks just as vibrant as it did in the photos and the delivery driver even gave us a hand fitting it as it was such a large piece.
Couldn’t ask for better service.

4 februari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor Product. Won't return calls.

We had a glass splashback from this company which was installed in January 2021. Within a month white marks were visible throughout the whole of our kitchen and utility room. Splashbacks.co.uk sent their people round to check and blamed us for using cleaner near the product which is complete rubbish. They also tried to blame our kitchen fitter, but he used their fixing material and followed their instructions. They now won't return my kitchen fitters calls. I paid over £3,000 for this and I am very unhappy. Avoid at all costs. -update- I have just read the companies response and refute these comments in the strongest terms and they will be hearing further from me and my contractor.

2 februari 2022
Review zonder uitnodiging
Logo Splashbacks

Antwoord van Splashbacks

In response to your negative comments can we please reply that 1) this order was placed through your 3rd party between Dec '20 & Jan '21, we had no input into measuring or fitting & had not viewed where the splashbacks were going to be situated. We were not made aware of any problems until July '21 and not sent any more information or photographs until Sept '21
2) At our cost we sent 2 fitters with over 20 years experience to assess the splashbacks who took photographs & made a report to your 'fitter.' Their assessment clearly stated that no preparation of walls had taken place, the products had been poorly measured & fitted & not sealed in at all. Their conclusion was that the problems experienced were down to poor fitting and they had never seen such a poorly fitted job where they could actually put their fingers into the gaps behind the splashbacks. They therefore advised that a 3rd party glass company should be contacted to confirm their judgements in order for you to take the matter up with your contractor.

Our reviews on Trustpilot speak for themselves and after several aggressive telephone calls to our office staff we asked that all communication be through email directly to the company director, who stands by his experienced fitters conclusions and would still advise you contact a 3rd party company in order for you to address the issue.

Beoordeeld met 5 van de 5 sterren

Oven Splashback

Splashbacks created a great oven splashback of Lake Vyrnwy- super resolution in the photo and a perfect fit. It was easy to attach to the wall. The staff were very helpful when I rang them and the order was delivered on time. Thanks

1 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We are so pleased.

We wanted a bespoke colour with electrical socket cutouts and a recess around our extractor hood. Splashback.co.uk had an easy online calculator which offered a really good price. I could not add the cost of the recess on-line however a telephone call got that sorted.

Brian and his mate called ahead of delivery. I was fitting this myself and even though it was late in the day and they still had other deliveries to make, they very kindly took a few minutes to give me guidance on how to handle the glass plus where to put the adhesive.

Do watch this company’s YouTube guide on measuring and do allow a small gap between the glass and any wall.

Do be aware that the colour will look different once it is behind the glass and is therefore glossy. We chose a different colour to our units but still within the same colour family.

We would recommend Splashback.co.uk and use again without hesitation.

27 januari 2022
Review zonder uitnodiging
Logo Splashbacks

Antwoord van Splashbacks

Thank you for your comments Steve, they will certainly help other customers and we're glad the lads went that extra mile for you!

Beoordeeld met 5 van de 5 sterren

Glass splashback

Glass splashback.

I ordered one of these from my own picture, it took me days to decide which picture to use and I was a little worried if I'd made the right choice. However it was delivered (by a lovely helpful man) very quickly and I was amazed at the quality, I really had been concerned that I may not be making the right decision. But so pleased that I went for this in the end. Everyone loves it... but not as much as me!!

25 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Glass splashback from my own photo

I had a Glass splashback made from one of my own photographs. Before ordering I was a little worried about how it would turn out, however there was no need to worry. It is absolutely fantastic. Great quality printing. Also great service and communication.

25 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant!

Absolutely delighted with my personalised splashback.
Friendly and helpful service and I would highly recommend their work. I will definitely be trading with them again! Thank you so much! xx

21 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Truly great product and service

I cannot say enough about the product / communication and customer service of this product and company this transaction has made me realise what good service should look and feel like

17 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

'water '

Love my 'water ' splashback. Great service and cheaper than most of the othe well knowns. Well done

13 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Splashbacks went the extra mile.

Drab looking garage door glass needed colour to brighten up. Enquired about a bespoke splashback to my own design and Splashbacks accommodated me perfectly. Debbie at Splashbacks assisted greatly with my design and the whole process was very straightforward.

2 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful splashback

We are just so pleased with our new splashback! It finishes off our kitchen perfectly. Online videos were really helpful with measurements and order came within the agreed timescale. Very happy.

30 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Satisfied customer

I am extremely pleased with the picture on my splashback it makes a great deal of difference to my kitchen. The ordering of the splashback was easy, the measurement correct and the waiting time was short. All in all I would totally recommend this company. Thank you it's brilliant

21 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent product and service.

I am so pleased that we found this company. The choice is amazing and we are thrilled with the splash back design that we chose. It was custom made to fit our space and is perfect. We had a minor issue with missing fixings but this was easily remedied and everyone that I dealt with was very helpful. Would unhesitatingly recommend.

21 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely blown away by my wonderful…

Absolutely blown away by my wonderful custom glass splashback you have made for me, enlarged from a watercolour painting i had of my horse, 5 * service, nothing was too much trouble and i was kept informed of dates along the way xxx

10 november 2021
Review zonder uitnodiging

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