Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... Toon meer
Bedrijf heeft geantwoord
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Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... Toon meer
Bedrijf heeft geantwoord
Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... Toon meer
Bedrijf heeft geantwoord
I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contactgegevens
Williamson Road, WR5 1SG, Worcester, Verenigd Koninkrijk
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4,8
Uitstekend
486 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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SpringPack are a superb company
SpringPack are a superb company, we would not go anywhere else for our companies packaging needs, super efficient team with a great customer service.
Big thanks to Charlie, Charlotte & Harriet for always going the extra mile to ensure customer satisfaction
6 maart 2024
Review zonder uitnodiging
Antwoord van Springpack
Hi,
Amazing feedback thank you! It's great to see our teams collaborating together to meet your needs. We really do appreciate your order.
Should you require any further stock, please let us know
Regards
Adam Woolls
Head of Customer Services
Springpack Service
Springpack have always delivered top drawer service, even when my requests are ridiculously urgent, they hit the mark. They have a "nothing is too much trouble", which is exactly how we run our Business.
Great products and superb service.
28 februari 2024
Review zonder uitnodiging
Antwoord van Springpack
Brilliant feedback thank you!
The teams work hard to meet our customers needs and work closely to meet tight deadlines. I'm glad this comes through with your experience when ordering.
Thank you for your loyalty we do appreciate it!
Regards
Adam Woolls
Head of Customer Services
Exceptional customer service and good…
Exceptional customer service and good lead times.
Happy with prices too !
Emma always provides a prompt reply.
27 februari 2024
Review zonder uitnodiging
Antwoord van Springpack
Hi Kate
Thank you for the brilliant 5* review. I'm glad Emma was able to provide you with a speedy response.
We really appreciate your order, thank you!
Regards
Adam Woolls
Head of Customer Services
Polite and Helpful as Always.....
Telephoned Springpack to place an order and spoke with Emma, who was super helpful and polite, she dealt with my order and arranged for the following day delivery. Perfect!
20 februari 2024
Review zonder uitnodiging
Antwoord van Springpack
Thank you for your order!
Its great to read Emma was on hand to help on this occasion.
I will certainly pass the Feedback over to Emma.
Regards
Adam Woolls
Head of Customer Service
Antwoord van Springpack
Thank you for your 5 * review, we really appreciate the feedback.
Looking forward to helping you with your next order,
Regards
Adam Woolls
Head of Customer Service
Harriet N
Harriet N. is always very helpful and I always get a prompt reply to any of my queries, a real asset to have on the team !
12 februari 2024
Review zonder uitnodiging
Antwoord van Springpack
Brilliant feedback for Harriet thank you!
I'm glad Harriet was on hand to help. I have passed the feedback over to her and she is delighted!
Thank you for your order we really appreciated it.
Regards
Adam Woolls
Head of Customer Service
Harriet is the best!
Once again, Harriet saves the day! She investigated and worked out what happened with my incorrect tape delivery and has contacted relevant departments and myself to resolve the issue extremely quickly! Thanks again to Harriet!
6 februari 2024
Review zonder uitnodiging
Antwoord van Springpack
It's brilliant to read Harriet has saved the day!!
Thank you for the great feedback, I will ensure Harriet is aware of the feedback.
Thank you for your order, we really appreciate it,
Regards
Adam Woolls
Head of Customer Services
Harriet in customer service went beyond…
Harriet in customer service went beyond her duties to ensure what I was asked was delivered in a time sensitive manner.
31 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Thank you for the brilliant feedback!
I am glad Harriet was able to delivery a brilliant experience for you on this occasion. Harriet has seen the feedback and is delighted!
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
Emergency requirement
Rang up for an emergency requirement this morning - Emma was super helpful and she managed to liaise with Matt to get us some delivered within a few hours - cant get any better service than that 10/10 - much appreciated guys !
26 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Hi,
Emma is beaming with the amazing feedback! it's great to see the team work between Matt and Emma helped get your order out today.
It's great to read excellent feedback, thank you!
Have a great weekend and thank you for your order,
Regards
Adam Woolls
Head of Customer Services
Excellent response
Emma was incredibly quick to respond to my query, replying with detailed information that was also well explained and easy to understand, sorting the issue faced and leaving me satisfied that the situation was at hand and being dealt with promptly and properly.
23 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Good Morning,
What brilliant feedback for Emma thank you. It's great to see Emma's expertise have shone through during your order.
I have passed the feedback to Emma who is delighted.
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
quick response and great service
Emma was very helpful, we had some issues with delivery but all was solve quickly and professionally.
Pleased with customer service.
23 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Good Morning, Happy Friday!
Thank you for the great feedback. Sorry to hear you experienced some issues with your order. I'm glad Emma was on hand to turn things around for you on this occasion. You were in good hands!
Thank you for your loyalty, we really do appreciate it.
Have a great weekend,
Regards
Adam Woolls
Head of Customer Service
Driver let you down
Driver let you down, delivered a day late as apparently "no one home" on the 1st attempt.
Since requested samples and pending a response as willing to give the company another chance.
15 januari 2024
Antwoord van Springpack
Hi,
Thankyou for your honest review. I am sorry if you feel let down on this occasion.
I would be keen to understand more about your experience if you are able to email me direct at customerservice@springpack.co.uk I would like to discuss this further with you.
Regarding your samples, this is currently being processed and we will update you shortly with a delivery date.
Thank you for your order, we appreciate your custom.
Regards
Adam Woolls
Head of Customer Service
Sales staff very helpful and friendly
10 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Thank you for the 5 * review.
Our Teams aim to delivery a seamless customer journey on each occasion and it's great to read this has come through in a friendly manor on this occasion.
Thank you for your order, we really appreciate your customer.
Regards
Adam Woolls
Head of Customer Service
Top service
Great service from Emma! she was knowledgeable of the stock and placing the order was efficient and hassle free!
16 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Good Afternoon,
It's great to read the brilliant feedback regarding Emma. It's great to read that Emma's expertise have shone through for you on this occasion.
I will certainly pass on the excellent feedback to Emma.
Thank you for you order
Regards
Adam Woolls
Always helpful staff
Always helpful staff. Dealt with Emma Smith and could not fault Emma at all.
Always a pleasure to deal with.
18 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Hi,
Thank you for the brilliant feedback. I will certainly pass this over to Emma who will be delighted.
Thank you for your order and we hope to speak to you soon,
Regards
Adam Woolls
Head of Customer Services
Customer Service as it should be
Emma was really helpful and sorted my problem quickly and efficiently.
17 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Hi,
Thank you for the great feedback for Emma. I will ensure Emma is aware of the review.
Thank you for your order, well really appreciate it,
Regards
Adam Woolls
Head of Customer Services
A Great Company for Customer Service Throughout…
Someone knowledgeable and helpful to talk to. Extremely efficient and the whole company have bent over backwards to help us and we are only a very small company. Can't fault them!!!
15 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Hi,
Thank you for the great feedback. I am glad to read that we have delivered a great service on this occasion.
We look forward working with you on future orders.
Regards
Adam Woolls
Head of Customer Service
Absolutely loveley to comunicate with
Absolutely loveley to comunicate with. Always very helpful :)
12 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Brilliant feedback, thank you.
We aim to be as transparent as possible with all our customers to deliver an exception service on every occasion. It's great to see this is shown through your orders.
Thank you for your loyalty and we look forward to speaking with you soon,
Regards
Adam Woolls
Head of Customer Service
Emma Smith was very polite …
Emma Smith was very polite professional and knowledgeable of stock items and sorted my order promptly.
11 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Thank you for the excellent feedback for Emma.
I'm glad Emma was able to deliver an exceptional service on this occasion. We really value your customer.
Thanks for your order,
Regards
Adam Woolls
Head of Customer Services
Always a very fast and efficient service
Always a very fast and efficient service with great prices.
We will always use Springpack as our packing supplier.
11 januari 2024
Review zonder uitnodiging
Antwoord van Springpack
Great feedback thank you.
The teams work hard to meet our customers requirements and expectations on each occasion. It's great to see the efficient service provided on your order.
We really do value your customer, thank you.
Regards
Adam Woolls
Head of Customer Service
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