Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... Toon meer
Bedrijf heeft geantwoord
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Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... Toon meer
Bedrijf heeft geantwoord
Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... Toon meer
Bedrijf heeft geantwoord
I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contactgegevens
Williamson Road, WR5 1SG, Worcester, Verenigd Koninkrijk
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4,8
Uitstekend
486 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Outstanding service
25 maart 2026
Antwoord van Springpack
Good morning Ian,
Thank you for your wonderful 5* review.
We pride ourselves on our service level, so this is great to hear.
Thank you for choosing Springpack!
Best wishes,
Amy Edgeworth
Head of Customer Experience
Emma was extremely helpful in an issue…
Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10
26 maart 2026
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Alun,
Thank you for your wonderful 5* review for Emma.
Emma always provides exceptional service so it is lovely to have this recognised.
Thank you for trusting Springpack with your packaging supply!
Kind regards,
Amy Edgeworth
Head of Customer Experience
Antwoord van Springpack
Good afternoon Ashley,
Thank you for your 5* review. I am glad to hear the ordering process with us was so seamless for you.
We appreciate your order and look forward to working with you again in the future.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent Service. Speedy Delivery.
Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels can never be faulted.
17 maart 2026
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Tom,
Thank you for your wonderful 5* review.
I have passed on your feedback to the team here and we appreciate you taking the time to record this for us.
Thank you for your loyalty to Springpack!
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent product and service
Excellent product and service. Website needs improvements, had a few challenges to place the order: cookies restrictions and double invoicing. Team was very helpful to resolve.
6 maart 2026
Antwoord van Springpack
Good afternoon,
Thank you for your review.
I am glad to hear your experience with us was excellent.
I have discussed your feedback with our Marketing team as the website is undergoing improvements and integration with a new system shortly.
We are always available in the office to support with any issues you may encounter, but we are hoping this will be full resolved within the next few weeks.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Goods were well presented
Goods were well presented
Goods were next day delivered
Everything you said would happen; happened
23 februari 2026
Antwoord van Springpack
Good afternoon Ian,
Thank you for your 5* review. I am really pleased to hear everything went so well during your experience with us.
We look forward to working with you again in future and helping with your packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Harley offered a professional and…
Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and kept us informed at all stages. Harley is friendly and polite.
19 februari 2026
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon,
Thank you for your 5* review!
We appreciate your loyalty and custom. Harley always exceeds expectations with the service level he offers, we appreciate you recording this for him.
Best wishes,
Amy Edgeworth
Head of Customer Experience
Fantastic service provided by Harley…
Fantastic service provided by Harley Jenner - my favourite account manager for Springpack. It's been a pleasure to do business with you!
19 februari 2026
Review zonder uitnodiging
Antwoord van Springpack
Good morning Wiktoria,
Thank you very much for your 5* review for Harley.
Harley always prioritises our customers first and offers excellent service. I am grateful you took the time to record this and offer feedback.
Best wishes,
Amy Edgeworth
Head of Customer Experience
Antwoord van Springpack
Good afternoon Michelle,
Thank you for your wonderful 5* review. We appreciate you trusting us with your packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Emma who looks after our account is…
Emma who looks after our account is super helpful and efficient. She responded to my queries very quickly. Thank you!
18 februari 2026
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Yukiko,
Thank you for your lovely review. This has made Emma's day. We take great pride in the quality of our service.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent Company to deal with
Excellent Company to deal with , Never any issues with ordering goods and delivery service is as advised by Springpack Team....Never been let down..outstanding service
17 februari 2026
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Andy,
Thank you for your wonderful 5* review. We appreciate your longstanding relationship with us.
Thank you for choosing us as your packaging supplier and we look forward to working with you in the future.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Web order
Website easy to navigate and order just what you require, next day delivery available, would buy from again without hesitation
5 februari 2026
Antwoord van Springpack
Good afternoon Mark,
Thank you for your wonderful 5* review.
I will ensure our Marketing team receive this feedback, as they work continuously to improve website functions and accessibility.
We look forward to working with you again soon.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Outstanding service from opening…
Outstanding service from opening account to delivery.
Thank-you
3 februari 2026
Antwoord van Springpack
Good morning Paul,
Thank you for your 5* review.
I am pleased to hear your experience with Springpack has been outstanding. I appreciate you taking the time to record this feedback for us as we take pride in delivering excellent service.
Kind regards,
Amy Edgeworth
Head of Customer Experience
5 stars
Friendly, helpful, efficient service from start to finish - 5 stars
3 februari 2026
Review zonder uitnodiging
Antwoord van Springpack
Good morning Ben,
Thank you for your wonderful 5* review.
We're committed to delivering exceptional customer service so I am grateful you have taken the time to record this feedback for us.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Emma, great customer service and easy to deal with
Emma was s easy to deal with, helped my with issues and always plans ahead to make life easier for us monthly. Thank You
20 januari 2026
Review zonder uitnodiging
Antwoord van Springpack
Good morning,
Thank you for your 5* review for the service you received from Emma. We appreciate you trusting Springpack with your packaging requirements. I am pleased to hear your experience with us was so positive.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great Customer Service
I placed a document request for BRCGS purposes, I have been Liaising with Emma, her service has been great from the quick replies and positive happy attitude.
19 januari 2026
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Steve,
Thank you for your wonderful 5* review for Emma. I appreciate you taking the time to record this feedback.
Emma always goes above and beyond for our customers, she is always attentive and helpful.
Best wishes,
Amy Edgeworth
Head of Customer Experience
Great experience from A to Z
Great experience from A to Z, received promptly, i will be back for sure
2 januari 2026
Antwoord van Springpack
Good afternoon Dorota,
Thank you for your wonderful 5* review.
I appreciate you taking the time to record this feedback for us. We look forward to helping you with future packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Springpack Ltd
Great company highly recommended
Great company with good quality products, we always receive our orders within two working days (normally next day) and the drivers are always super friendly.
I definitely recommend Springpack :)
12 december 2025
Antwoord van Springpack
Good afternoon Garrath,
We appreciate you taking the time to record this wonderful feedback. Thank you for rating our service 5*.
Thank you for your loyalty and custom this year, we appreciate you choosing to work with us.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Efficient friendly service
I have been working with Springpack for the last 8 years and have found the customer service to be efficient, friendly and generally amazing!! I would recommend the team to anyone looking for packaging solutions.
12 december 2025
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon,
Thank you for your 5* review.
We appreciate your loyalty and custom over the last 8 years. We pride ourselves on our service and our commitment to customers, so having this feedback is wonderful.
We look forward to working with you throughout 2026!
Kind regards,
Amy Edgeworth
Head of Customer Experience
Very quick and efficient service.
1 december 2025
Antwoord van Springpack
Good morning Stephen,
Thank you for your wonderful 5* review. We pride ourselves on taking good care of our Customers. I am glad to hear your experience with us was so positive.
Kind regards,
Amy Edgeworth
Head of Customer Experience
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