Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... Toon meer
Bedrijf heeft geantwoord
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Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... Toon meer
Bedrijf heeft geantwoord
Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... Toon meer
Bedrijf heeft geantwoord
I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contactgegevens
Williamson Road, WR5 1SG, Worcester, Verenigd Koninkrijk
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4,8
Uitstekend
486 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent service
Bit of a delivery delay but sorted by Emma in Customer Services who kept me in the loop as she organised the courier company. Excellent service for just three boxes.
5 juni 2025
Antwoord van Springpack
Good Morning Nigel,
Thank you for your fantastic review, we are really pleased to hear you are happy with the service you received and Emma was on hand and kept in touch with you regarding the status of your delivery.
We appreciate your custom and should you require anything further in the future, we will be more than happy to help.
Kind Regards.
Charlotte Webley
Internal Account Manager.
Just a great service every time
Just a great service every time, With fast response time and delivery :)
4 juni 2025
Antwoord van Springpack
Good afternoon Sam,
Thank you for this brilliant 5* review. I am really pleased to hear you are so happy with our service and delivery!
We look forward to working with you throughout this year. If you need any help or support with your packaging items, please get in touch.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Really great service provided by Emma…
Really great service provided by Emma Smith and the rest of the team, extremely pleasant and helpful.
2 juni 2025
Review zonder uitnodiging
Antwoord van Springpack
Good morning Joe,
Thank you for your brilliant 5* review.
We are always here to help and I am pleased to hear you have received such wonderful service. We appreciate you choosing Springpack for your packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent communications
Excellent communications from start to finish customer service always 10/10.
Annie Jones (internal account manager) on point she boxed the strapping machine service for me no corners cut thank you.
29 mei 2025
Review zonder uitnodiging
Antwoord van Springpack
Good morning Ahmed,
Thank you for your wonderful 5* review. This has made Annie's day! Annie is always transparent with our customers and owns each enquiry she receives.
We appreciate you taking the time to record this feedback.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Antwoord van Springpack
Good morning,
Thank you for taking the time to leave us a 5* review. I am pleased to hear that you have received great service and your delivery was made on time.
We strive to offer exceptional service and ensure your requirements are met quickly!
Kind regards,
Amy Edgeworth
Head of Customer Experience
Low moral supplier
We’ve been using Springpack for several years and recently discovered we’ve been overcharged for a specific product over an extended period. When we raised this with them and provided clear evidence, they showed no willingness to resolve or even properly engage with the issue.
This wasn’t a one-off mistake — it was a repeated overcharge that went unnoticed for some time. The lack of accountability and refusal to take any corrective action is extremely disappointing, especially from a supplier we trusted.
If you’re working with Springpack, check your pricing and invoices carefully. Based on our experience, they are not willing to put things right, even when the facts are clear.
20 mei 2025
Review zonder uitnodiging
Antwoord van Springpack
Good morning,
Thank you for your review. We are investigating this further for you after a discussion via telephone with yourselves.
Please leave this with us for now and we will discuss the next steps.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent service from the team
Excellent service from the team, always on hand to discuss best options.
2 april 2025
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon,
Thank you for your wonderful review!
I am pleased to hear you had brilliant service from the team here and also that your options were clearly explained. We are always here for advice when it comes to the best packaging solutions for your business.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Would not deliver to Northern Ireland.
25 maart 2025
Antwoord van Springpack
We apologise for any inconvenience caused as we don't ship to NI and we are investigating why the website allowed the order to be placed.
Sian is extremely helpful and quick to…
Sian is extremely helpful and quick to respond to enquiries and last-minute changes. Super positive and a pleasure to deal with.
27 maart 2025
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Mark,
Thank you very much for your review! Sian is really pleased with the feedback you have provided.
We appreciate all of your custom and look forward to assisting you with any future packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Fantastic
Ordered products on Tuesday (pallet of goods), delivered by noon on Wednesday. Excellent service. Good prices. Can't fault them.
25 maart 2025
Antwoord van Springpack
Good afternoon Stephen,
Thank you for your wonderful review and highlighting our service and prices.
I am glad to hear you had such a positive experience with us, we look forward to working with you throughout this year!
Kind regards,
Amy Edgeworth
Head of Customer Experience
Reliable, accurate, helpful
You can always rely on Springpack to provide the relevant information required and always a good delivery time.
17 maart 2025
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Mark,
Thank you for your kind feedback. We always aim to be reliable and transparent for our customers.
Please let us know if you require any further support with your packaging requirements throughout 2025.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Charlotte Webley
We recently placed some orders with Springpack to support with our new Vent Bracket Pre Builds. Charlotte was extremely helpful with a solution and then improving on the lead time. Communications were clear and key to us hitting deadlines for our builds. Charlotte was great to deal with and made the experience easier.
12 maart 2025
Review zonder uitnodiging
Antwoord van Springpack
Good morning Jamie,
Thank you for your lovely review for Charlotte and taking the time to highlight the quality of service you received.
I am glad that we supported your deadlines and communication was transparent throughout the ordering process.
We look forward to working with you throughout 2025
Kind regards,
Amy Edgeworth
Head of Customer Experience
5 start customer service :-)
Emma Smith has provided excellent customer service, I feel Emma has gone above and beyond to assist me with my order! Thank you again
18 maart 2025
Review zonder uitnodiging
Antwoord van Springpack
Good morning Mike,
Thank you for your wonderful review for Emma. We appreciate you taking the time to record this and highlight the service you received.
Should you require any further support with your packaging needs please let us know, we are always keen to help.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Fantastic service
we were desperate for dunnage bags and need an imminent delivery. Emma Smith was very help full in answering many questions to ensure we would receive the correct type of bag and went above to ensure quick responses from suppliers, and even got the delivery to us a day earlier than planned.
14 maart 2025
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Steve,
Thank you for taking the time to leave a review for Emma. I am glad to hear she succeeded with securing your delivery a day sooner. We are always keen to improve lead times where possible for our customers.
We look forward to helping you throughout this year with your packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Outstanding Service
A massive thank you to Annie and the team at Springpack for pulling out all the stops. 10 pallets of pick bins turned around in an exceptionally quick time.
Thank you.
12 maart 2025
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Phil,
Thank you for your brilliant review.
I am really glad to hear we achieved a quick, reliable turn around with your order. Annie is fantastic with attention to detail and ownership of the orders.
We look forward to working with you throughout this year.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent products & service second to none.
Excellent products, service second to none.
Thanks to Charlie Hewison & Hayley Webb
7 maart 2025
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Tim,
Thank you for your wonderful review for Hayley and Charlie. You have made their day!
We appreciate you taking the time to record feedback on both our service level and quality of products.
We look forward to working with you throughout this year!
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great Customer Service
My request for POD's was actioned quickly even though Emma Smith apologised for the delay. Emma is very polite and helpful. A pleasure to use as a contact now that my emails aren't going into the junk mail.
4 maart 2025
Review zonder uitnodiging
Antwoord van Springpack
Good morning Joanna,
Thank you for your wonderful review. I appreciate you taking the time to record feedback for Emma, she will be so pleased. Emma always strives for impeccable service for our customers.
I am pleased to hear the email issues are now rectified, please call us if you haven't heard from us within 1 hour of sending an email and we will help straight away.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Antwoord van Springpack
Good Afternoon Richard,
Thank you so much for your wonderful review, we really do appreciate you taking the time to leave feedback.
We pride ourselves to resolve all queries as quickly as possible and with minimal disruption and I am glad we could offer assistance and offer a quick turnaround.
If you do require anything further, please don't hesitate to reach out.
Kind Regards
Emma Smith
Internal Account Manager
Resolved my missing invoice issue
I had a couple of order's that were delivered and i never received the invoices. Called and spoke to Emma Smith, who was very friendly and helped me with my query very promptly. I requested copies of the invoices and i received them within 5 minutes. Very good customer service
19 februari 2025
Review zonder uitnodiging
Antwoord van Springpack
Good morning Vicky,
Thank you for your wonderful review. I appreciate you taking the time to record feedback for Emma. We always try to resolve queries as quickly and efficiently as possible.
If you require any further support from us, please get in touch.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great Customer Service
Received great help from Emma Smith today in helping us get the stock in we needed.Fast and friendly reply .
17 februari 2025
Review zonder uitnodiging
Antwoord van Springpack
Good morning Steve,
Thank you for your lovely review for Emma.
We appreciate your longstanding relationship with us and your loyalty.
We look forward to supporting you with your packaging supply throughout 2025!
Kind regards
Amy Edgeworth
Head of Customer Experience
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