Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... Toon meer
Bedrijf heeft geantwoord
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Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... Toon meer
Bedrijf heeft geantwoord
Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... Toon meer
Bedrijf heeft geantwoord
I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contactgegevens
Williamson Road, WR5 1SG, Worcester, Verenigd Koninkrijk
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4,8
Uitstekend
486 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Springpack
Good morning Debbie,
Thank you for your 5* review. I am glad to hear that you had such a seamless delivery with us.
I will pass on your feedback to our courier also as this is wonderful to hear.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Antwoord van Springpack
Good morning Darren,
Thank you for your 5* review and highlighting the quality of the service you have received.
We appreciate your longstanding relationship with us and loyalty to Springpack.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Very fast delivery
5 november 2025
Antwoord van Springpack
Good afternoon,
Thank you for your 5* review. We appreciate you taking the time to record this feedback.
We pride ourselves on delivering next day wherever possible. We hold a vast amount of stock lines and products in our warehouse. As long as we receive the order before 3.30pm it will be despatched ready for the next day.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Ordered 1 day and delivery was the next…
Ordered 1 day and delivery was the next day! Portal is very easy to use too. Dan and Charlie are very attentive and nothing is too much trouble.
3 november 2025
Antwoord van Springpack
Good morning Liz,
Thank you for your 5* review. I am so pleased to hear your delivery was so quick and efficient. We pride ourselves on delivering next day wherever possible.
Our Marketing team have focused a lot of time and effort into making ordering via our website as easy and seamless as possible.
I will pass on your kind feedback to Dan and Charlie.
Kind regards,
Amy Edgeworth
Head of Customer Experience
I am a fairly new customer
I am a fairly new customer.
I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of product was arranged and a collection was also arranged and completed within 48 hours. A great turn around. Communication between account manager and supporting team at Springpack has also been prompt and helpful. Happy New Customer 👍
28 oktober 2025
Review zonder uitnodiging
Antwoord van Springpack
Good morning Emma,
Thank you for your wonderful 5* review. We appreciate you trusting us with your packaging supply.
We are currently working on our onboarding process and how we can make this as easy and simple for new customers as possible.
I appreciate you taking the time to record this feedback for the team here.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Antwoord van Springpack
Good morning John,
Thank you for your review, I appreciate you taking the time to record this feedback for us.
Your Account Manager may have already been in touch to discuss this, and to try and simplify the process for you. We do take feedback on board.
I am glad you are happy with our products and we will resolve the issues you are experiencing with the ordering/ invoicing side of things.
Thank you for choosing to work with us on this.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Really quick and polite service
Really quick and polite service, with goods delivered next day without any hassle. Annie was really helpful!
22 oktober 2025
Review zonder uitnodiging
Antwoord van Springpack
Good morning Jacob,
Thank you for your wonderful 5* review. Your feedback is really appreciated. I am glad to hear that everything went so smoothly with your order.
Thanks for choosing Springpack to help with your packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Boxes were perfect for our requirements.
8 oktober 2025
Antwoord van Springpack
Good afternoon Pete,
Thank you for your 5* review. I am really pleased to hear the boxes you purchased from us met your requirements.
Should you need any further support from us, please get in touch.
We appreciate your order.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great Service, disappointed with choice of quantity
Great service and delivery was on time. I was disappointed that I was only given the choice on this occasion of ordering three boxes of the product when I have ordered one in the past
2 oktober 2025
Antwoord van Springpack
Good afternoon Jim,
Thank you for your review. I appreciate you taking the time to record this feedback. I am glad to hear the service you received and delivery times met your expectations.
With regards to the MOQ set on 140005 SKU, we have had to review sustainability and delivery for this item due to the boxes measuring over 2 metres long.
We want to ensure our deliveries are made on time and without damages.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Antwoord van Springpack
Good afternoon David,
Thank you for your 5* review. I am glad to hear that the ordering process and your delivery were so easy and reliable.
We appreciate you choosing to work with Springpack for your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Perfect customer service
In a world where most companies don't seem to care, Springpack REALLY DOES CARE!!!
Having just dealt with Emma and Ian ( operations manager), they have reaffirmed my faith in
'can do' customer services. Thank you both so much ! Regards,Keith
26 september 2025
Review zonder uitnodiging
Antwoord van Springpack
Good Afternoon Keith,
Thank you for your wonderful review, we really do appreciate you taking the time to leave us feedback.
We are happy to hear Emma and Ian were on hand to support you with your order.
If we can help again in the future, please don't hesitate to contact us.
Kind Regards
Charlotte Webley.
Internal Account Manager
Antwoord van Springpack
Good Afternoon,
Thank you for your 5* review, we appreciate you taking the time to leave feedback.
If you need anything further, please don't hesitate to contact us.
Kind Regards.
Emma Smith
Internal Account Manager
Excellent friendly service as always
8 september 2025
Antwoord van Springpack
Good afternoon Philip,
Thank you for your wonderful review, we really do appreciate you taking the time to leave us positive feedback.
If you need anything further, please don't hesitate to contact us.
Kind Regards,
Emma Smith
Internal Account Manager.
Fantastic service
Customer service friendly, knowledgeable and efficient. Was able to turn my order around for collection at short notice. Great service all round.
28 augustus 2025
Antwoord van Springpack
Good Afternoon Nathan,
Thank you for taking the time to leave a review, we really do appreciate it.
I am happy to hear the team managed to amend your order at short notice.
If you need anything further, please don't hesitate to contact us.
Kind Regards,
Emma Smith
Internal Account Manager
We have been looking for a new supplier…
We have been looking for a new supplier for a while now and we reached out to Springpack who have been brilliant, we have now in fact, opted to move to them as our preferred supplier going forward, They have been able cater to our every need in the most efficient and professionalism manner supporting us with what we needed,
I would highly recommend them.
(Ask for Rupert, he will look after you).
1 augustus 2025
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Terence,
Thank you for your wonderful 5* review.
We appreciate the opportunity to work with you, I am pleased to hear how successful the onboarding process has been for you. Rupert is very attentive and transparent with his customer base. He will always go the extra mile to ensure a seamless change over.
Please get in touch if you require future support with your packaging supply. We are always happy to suggest new solutions.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Even though my order was minimal…
Even though my order was minimal quantity, help desk staff guided and supported me till the end so kindly.
11 augustus 2025
Antwoord van Springpack
Good afternoon,
Thank you for your wonderful 5* review. I am so pleased to hear that we could help. We appreciate you placing your order with us.
Please let us know if we can assist you in the future.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Antwoord van Springpack
Good afternoon Raj,
Thank you for your wonderful review. I can see you recently placed an order via our website and used the new guest check out facility. I am pleased to hear that the service and delivery of your order met your expectations.
If you require any assistance with your ongoing packaging requirements, please get in touch.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great customer service
Great customer service, Harley was very helpful and efficient, the advice he gave was great!
28 juli 2025
Review zonder uitnodiging
Antwoord van Springpack
Good afternoon Riley,
Thank you for your wonderful review for Harley! I appreciate you taking the time to record this feedback.
Harley always puts our customers first and offers exceptional service.
Please get in touch if you require any further support.
Kind regards,
Amy Edgeworth
Head of Customer Experience
I liked the boxes which were less than…
I liked the boxes which were less than 10 quid. The shipping is way too much! £15!
22 juli 2025
Antwoord van Springpack
Good morning Brenda,
Thank you for your review and the feedback you have provided.
We offer free delivery on any orders above £200 and can offer a collection option if you are local to us. We are currently awaiting an addition to our website for this option, then it will automatically remove the carriage charge but for now we arrange this case by case.
Your delivery method would depend on your location as we have our own fleet of vehicles which deliver locally, and we use couriers for locations outside of this. Whichever method is being used, the charge would just remain at £15 on orders below £200.
If you would like to discuss this further, please feel free to call me on 01905 457000. I do hope we can help you in future, I am aware on the smaller/ lower value orders this can seem steep but we are always working to keep things fair and help our customers as much as possible.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Same great service as always
Same great service as always. Ordered PM and arrived by 8:30 the following morning.
18 juni 2025
Antwoord van Springpack
Good afternoon Gary,
Thank you for your wonderful review.
I am so pleased to hear that you receive consistently great service from us.
We appreciate your custom and your loyalty to Springpack.
Kind regards,
Amy Edgeworth
Head of Customer Experience
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