Standard Chartered Reviews 

worst banking. sc pakistan is worst banking service. no customer service no branch service no online service. customer service cannot even answer simple questions. if there is option for negative rating, i would give -1000. my money is stuck in bank and no one knows why my account is not working

This has been the worst experience I’ve had in over 20 years of living abroad and using various banks across different countries. My credit card was blocked, both physically and online. I received a notice by mail that I needed to pay the card balance. When I visited the bank to understand what went wrong, the staff updated my information and assured me that everything would be resolved within 2-3 days. A week later, nothing had changed, and no further communication arrived in my inbox. Unfortunately, I was traveling at the time and couldn’t immediately return to the bank for follow-up.

Later, the bank imposed a penalty on me, despite the fact that my credit card balance is fully covered by a frozen amount on my debit card—meaning I wasn’t even using the bank’s money. There were no additional notifications via email or other official channels.

Even though I personally visited the bank to resolve the issue, I was misinformed. It was a nightmare! After seven years with this bank, I’ve seen all my friends switch to other banks, but I held on. I hope management reads this and reconsiders how they treat loyal customers. Professionalism and clear communication are essential. SC Vietnam, Ho Chi Minh

I had the misfortune that someone sent me a transfer in USD to my account in UK through Standard Chartered USA. It's been 20days now and I found out that they held it for over 14days. Since they told me it went to another bank (Lloyds Bank Plc in London) and its been 3 days !! My own Bank HSBC is unwilling to help even I can provide them full information
Update : Lloyds bank copied and also held my money on nterest for 2 weeks. I received it LESS charges (sic!) after 1 month !! Avoid these banks and their obtuse practices. Ps The receiver bank HSBC also DID NOTHING (except give excuses).. Long live new types of customer friendly banks like Monzo, Revolut etc…

Worse bank ever. If I can rate 0 stars, I will do it. I wanted to cancel my credit card but there’s an instalment plan. Called up the bank and they ensure I made the full payment and can terminate the card without paying the annual fee. Now they call me every single day with a stupid robotic voice to keep telling me I got an outstanding payment. The CSO waiting time is horrendous. I am NEVER GOING TO APPLY ANYTHING FROM THIS STUPID BANK EVER AGAIN. If Standard Chartered is going to see this review, please get someone who can deal with my problem to call me back.

Worst bank experience. So my very old grandparents went there with my account details and wanted to send money to my local account. This lady thinks it's an international account ( am shocked and laughing hard at this point). Well at the end she didn't bother sending the money so they had to go to dtb. I mean what kind of stupid people do you employ who have no Ideas of the banks that belong to Kenya or Africa at large. Disappointed 😞

Absolutely shocking customer service having received notification of a fraudulent transaction on our account we subsequently called and cancelled the transaction and the customer service person said they would have to cancel the card. This was never done and as such the transaction went through. After calling again I was told that fraud division don’t deal with debit card issues and I need to wait for the relevant department to call me. Not the first issue it’s criminal the way they operate and we will be closing our account.

if I could put zero star, that would be my honest review for this bank, a bank who totally does not have goodwill extended to customer even though I have been with them for 25 years. How to continue to place my business with them?

Hopeless bank after the transaction got refunded from the Amazon till bank generated a credit card statement against it

Pathetic bank if 0 was option I would had selected 0

Worst bank in the world. Full of fraudulent and also they are stealing the money from people. Please don't go for standard chartered bank.

F* stupid bank. Cant even pay my credit card bills from their savings account. Told me my savings account is not active, but i can transfer funds inside, but not transfer out. Really useless. In this age, told me only solution is to go down to a physical atm to deposit cash in to pay my credit card bill. LMAO

A very terrible bank, ask for the redemption letter for almost 2 month. Keep giving any unreasonable execuses. Extremely disappointed with this bank. Wouldn't recommend to anybody or having any banking matter with Standard chartered bank again.

VERY BAD customer service both in person and hotline. Someone has been using my CC from overseas but I didn't get any notification. Another card was linked to my account too but IDK where that came from. I couldn't access my app as well since I was blocked. Too important not to share, I, the original and sole account holder, is blocked and yet someone else was making purchases using my CC details and the bank does not entertain or listen to my concerns. They'll give you a death stare in person and make you look stupid when you ask for clarifications no matter how friendly you approach them. Much worst in calling them through the fraudulent transactions hotline, they'll just read whatever is written in front of them even when you're in the middle of talking. Talk about arguing with someone who pays blindly because you get summons from the bank. Also, they DON'T send you monthly statements like other banks do even though you opt out for paper statements. You'll be shocked how many unauthorised transactions has pushed through and they dare ask you to pay immediately. They don't even give you contact numbers, what about protecting your details and hard-earned money by trusting banks such as this?

Terrible bank service and horrible credit card policies. They will find any excuses to charge you whatever fee they can to earn money. Use the bank at your own risk. So many people I know got screwed.

Courteous and efficient handling of what I wanted when I visited their Priority Banking Helpdesk at Koramangala Branch. Was such a pleasant experience !

I went to the customer care counter at the branch of Standard Chartered Bank in Rifa. Where I had to wait 23 minutes for my turn. While there was no other customer than me. The services of the bank are very bad and the staff were busy in their pleasant gossip with each other. The customer has no preference in the bank. Counter No. 4 and 5 were completely free while the staff at Counter No. 3 was engaged in dealing with their clients over the telephone. Finally I had to leave from there without any care.

Very poor services. I tried to activate my card with different fone number an I’d myocardial and number is still in process from last 20 days. In Bahria town Rawalpindi branch service is pathetic. No one even bothered what’s going on. Everyone is busy in their party. Things r like public hospital. Shame on stander chartered pathetic services. Waste of time and money.

Made payment online, declined, tried again, declined again (even I have approved on app).

Sent me 2 SMS to confirm if I made payment; reply with a confirmation. Nothing happened. Then why sent SMS to ask me to confirm?

Then they blocked my card. Talked to CS, they unblocked it and I tried to make payment, declined. CS asked me to try in 10 min but refused to hold the chat.

I tried after 20min, declined again. What is the point if you don't trust the app approval?

Please do not use their credit card. This happened a few times already in the past few years.

Had very bad experience and disappointed with SC rewards systems.

I am writing to express my deep dissatisfaction with the level of service and handling of my account conversion request at your bank.

On May 24th, 2024, I initiated a request to convert my account from a savings account to a salary account at your Barakhamba Road branch. Initially, your representative denied, later on she agreed this process would take 4-5 business days. However, due to delays from their end, the conversion did not occur as promised, and during this period, they continued to deduct charges from my account, including GST percentages which is INR 815 for the last month and for the last couple of months it is approx. INR 750 every month.

This issue has persisted since last year, and despite numerous attempts to address it through your customer service channels and emails to Prerna Gupta and Mohit Jangid, as well as to higher authorities including your nodal officer and Head, I have not received a satisfactory response. It appears that my concerns are not being taken seriously, as no action has been taken to refund the charges deducted from my account.I must emphasize that this situation has caused me significant financial inconvenience and frustration. I expect a prompt resolution to this matter, including the immediate refund of all charges deducted from my account since last year as is my hard-earned money.

CAN I EXPECT A RESOLUTION?

Regards
Anjali