Standard Chartered Reviews 

I agreed fully with the rest that this is one of the worst and probably to avoid at all cost bank. Doing mortgage loan with them and they are by far the worst among all the banks in terms of service. No call back despite multiple escalation on the case after realizing that there was a lapse in their system. Are they being responsible for that?

Worst bank in the world. No proper solutions for concerns. And just for statement they took 1week. Not sure what they did, might be they written by hand and they sent to mail. If hand written statement also wont take 1week.
And for pre closing of my personal loan am suffering from 1month.

If we have negative rating, i can give -100 rating.

A bank that is proud of how hard they work at not having customers not being able to contact their customer service officers unfortunately deserves a zero star for service standards

Very courteous, prompt and efficient service.

Its with regards to SC India where customer's grievances after reporting the fraud and cheating to senior management goes unheard, unresolved but being dragged from seven months. A new confrontation front opens and accounts are handled for silently deductions for no fault of the customers in that case. Then customer is bullied who is not the party. No evidence proofs are shown but even after reports to the manager and other management team silence is opted. One after the other issues with them but no resolution and date after date on reminding saying will address. Seven months and still date and date.

Getting no relies to emails over months now
Cannot get through to anyone on the phone, just go around in circles.
How can a bank be run like this??
There is something not right about this

1) doesn’t allow automatic annual fee waiver unlike most banks (all local singapore banks have this on the app). They need us to call in.

Update: recently they added the waiver feature, which is very recently after I wrote. So interesting.

2) they lie about their referral rewards. I referred and it’s almost one year with nothing. They told me to wait 9 months ago. So it’s all a scam. Make the call in to hotline so troublesome, plus there’s so no such option.

WORST BANK!!! NO known option to select to speak to agent. Live Chat doesn't work. Online enquiry doesn't have the option and route it to call the hotline which does not have the option to speak to a HUMAN!

I would put Zero stars if its a choice. Bad customer service and platform user interface. Difficult to get fee waivers, challenging to get customer service for help.
Never again. No thanks.

their customer service uncontactable, lousy service

i f i would have minus reviews i would give that.! the whole day wasted cos this poor service, IVR gives two options and that takes to same customer care in the loop and they havenot updated their IVR the stupid dumb bot.. SC is the worst worst services i got till date in the entire banking system.

Only sending a mail they blocked my account,,, no phone call no sms. Felt insulted and odd.

Cannot get through by phone. Recorded message saying they are experiencing high call volumes. But then again every online anything says that nowadays. You may experience a wait of up to 30 minutes. How did we end up where customers are treated so badly. You wouldn't queue in a shop that long. So send a secure message, and get no reply. Truly awful at everything except taking your money.

I am currently 66 years old, retired since around 5 years, and living in the UK. I lived and worked around 21 years in UAE, and have investments in SC Dubai Branch since 2017. My SC priority account is (Quiet) with minimal transactions, and my investments in SC are without change since 2020.
Everything went well till January 2024 when I noticed suddenly that SC is treating me like a suspect !

The issue started when a transaction to my SC leverage account failed. They informed me that my account is under a routine REVIEW and asked about my full employment history (I was graduated in 1980 !). They also asked me to fill a form about the source and purpose of 50 Dirhams (13.5 USD) deposit that I made in July 2023, knowing that my investment with them equals around 500,000 Sterling Pounds !
I felt insulted but provided the requested information and thought the issue was resolved.

On 28 February 2024, they informed me that I have to clear my leverage because I am no longer resident in UAE . My leverage equals 192,000£ and I was paying around 6% interest on it in the last year.
So I reacted and made a redemption of some of my assets with them. The redemption amount equals around 116,000£. I also made a 20,000£ transfer from my UK Barclays account to my SC account for the purpose of clearing the leverage as per SC request.

The surprise is that neither the 116,000 nor the 20,000 are shown. When I asked them why, they say your account is still under REVIEW. Now it looks that they BLOCKED the account but they don’t have the TRANSPARENCY to tell me that. After 2 weeks the 20,000£ was returned to my UK account, but don’t know about the 116,000£. I have around 6000£ in my SC saving account and tried to transfer it to my leverage account, but the transaction failed also.

I sent many emails to them saying that take your time with the REVIEW but don’t block my ability to clear my leverage as this is just UNFAIR. I told them that if I am not a welcomed customer then please tell that clearly and I will close my account. I also filed a complaint but received nothing but ignorance, and I am still stuck with this.

I felt disappointed and angry and helpless because I really don’t deserve this treatment and done nothing wrong.
However, the positive thing from this bitter ongoing experience is getting to know that you can’t trust Standard Chartered Dubai Branch, and that you must plan and act according to this fact.

Update
They restored my account to normal on 15 April 2024. I lost around 600£ due to blocking my leverage account. I suppose I am deserving an apology from SC, but not getting it.

Personally feel this is the Worst bank in Singapore , have been leave my message for more then 20 days , no one is there to entertain me , I will cancel all my accounts as well get my friend to avoid this bank in Singapore , bad customer service and never get response from them

Wrong deductions with zero possibilities of refunds.

I am writing to formally lodge a complaint regarding an issue I faced with Standard Chartered Bank. On December 2023 I used an ATM belonging to some other bank at main boulevard gulberg Lahore to withdraw a sum of 5000 pkr, However, despite the transaction being processed, the amount was not dispensed to me.I immediately contacted the bank's customer service helpline to report the issue and was informed that a complaint had been raised and that I would receive a resolution within 05 days. However, it has been over three months since the incident, and I have yet to receive any update or resolution regarding my complaint.This situation has caused me significant inconvenience and financial strain, as the amount that was not dispensed was crucial for my expenses. I am disappointed by the lack of communication and resolution from Standard Chartered Bank regarding this matter. Upon inquiring about the complaint they still asking to wait for 05 working days whereas it has been more than 3 months.

Asif Gul
+923334280020

Even single star is waste for this bank. Standard charted agents are criminals they lure people saying all false things and once they get you the loan, they will block you and customer service is pathetic. This bank should be banned from all the countries. I hate this bank and their people. No one should suffer like me

StanChart Ghana has such POOR CUSTOMER SERVICE. I don't know whether its incompetence or thievery.

I requested a debit card 2 years ago, I was not informed it was ready. When I followed up on it, I was told card was destroyed for not being picked up early (when I was not informed but duly charged).

I again requested another debit card on 10-01-2024 online. Up until the 3rd week in February, 2024, card was still not available. I followed up on card and received a call the very next day that it was ready at their head office at Liberia Rd. I asked that card be sent to the Abeka branch and was told it will take at most 3 business days. I called on 3rd business day and was told card was yet to be delivered and I will be called by the said branch for collection. On 4th business day, there was no such call. I called the bank and was told my name was not in their register. I called the general line and was told nothing tangible. Plus, the customer agent at the Abeka branch was quite rude.
I'm highly disappointed in this company.

Standard Chartered provides extremely poor customer service. I recently encountered an issue with my credit card where I mistakenly paid off a small balance two days late, resulting in a hefty charge of $220++. Despite numerous attempts to contact their hotline, there is no direct option to speak with an officer. I had to resort to selecting the fraudulent transaction option to finally reach someone, only to be met with unprofessional and rude behavior. They showed no interest in hearing my explanation and abruptly ended the call. Subsequent attempts to resolve the issue were equally frustrating, as they refused to waive the fee, a common practice among other banks. Moreover, they provided no assistance in escalating the matter to the card management department, instead suggesting that I draft an appeal myself. This lack of support not only inconveniences customers but also leaves them feeling abandoned. I strongly advise avoiding this bank at all costs.