Status International (UK) Ltd. Reviews 

The customer service received was second to none. Very appolagetic over the faulty led bulb we had purchased. Would recommend there products as other bulbs I have purchased are of exellent quality and have never let us down b4.

Absolutely first class Customer Service!! Struggled a little to set up the smart wifi plug (my router issues, nothing to do with the plug). Previously I had been able to turn off 5ghz on my old router to setup previous plugs, but since changing broadband provider, this was not so easy. Popped into Status as they are local to me and chatted with a really lovely chap who suggested to call back after Andy's lunch was over. (Andy was described as eating, sleeping and dreaming how these gadgets worked, and he was NOT wrong). Called back and had an insightful chat with Andy, who like me, thankfully, was an absolute gadget geek and knew everything there was to know about these plugs (and all of their other products!) Well, around 5 minutes or so of explaining my predicament, I was over the moon to be learning new geeky stuff. He explained in detail and even gave a demonstration and then went as far as to email me a very easy step by step guide on how to use the AP mode. Having worked in Customer Services myself for 36 years, this was by far the best Customer Service I have experienced in many many years. Thank you Andy, you even followed up my visit with a follow on call to ensure I had received the email. Highly highly highly recommended. Wonderful people, wonderful Customer Service, I have since bought another 2 plugs and will be purchasing more. The initial 3 plugs I called in about were for a friend and his elderly mum, who struggles to get down to turn the lights off in her home. Yesterday, I had the chance to setup all 3 plugs in 2 homes without any problems at all. Just brilliant Customer Service from start to finish. This is rare these days, very very rare. And thank you for the gestures of goodwill with the freebies, very kind touch.

The halogen heater I purchased from Wilkos failed within a year, so I emailed Status with proof of purchase and a photo showing the fault. They were quick to resolve it sending me a replacement heater. Excellent customer service.

On the flip side, I wish halogen heaters were more reliable. Hopefully the replacement will last longer.

I was able to contact a representative over the telephone, avoiding recorded messages, and soon sorted my issue out which was to acquire an instruction manual in pdf for a carbon monoxide tester. I was also given advice to set the test unit up. It is rare to receive advice that takes time to clarify the detail.

Recently purchased remote control sockets and found the remote control missing I phoned Andy in quality control and within 48 hours a remote was delivered to my home complete with a hand written note and complimentary pen . Such personal service is extremely rare so I thank Andy and Status International . Great company

Andrew Scofield superb customer care. Would highly recommend their products.

A new Status smoke alarm had a fault. I contacted Status and explained the problem to Andy Schofield. He took some details and sent me a replacement unit in the post. This is now installed and seems ok.
All credit to Andy for his response. Very fast and very helpfull. Thank you Andy !
S. Carter.

I bought a Stats Smart Wifi Plug Adaptor and have spent 2 days trying to set it up on the APP on my mobile but to no avail. I logged a question with StatusSmart asking for help. Within an hour I got a call from a helpful gentleman (sorry didn't catch his name) and he showed me how to connect it. Neither the published primary or the alternate method was working. It turns out that there aren't any specific instructions on how to use the alternate method and I was missing just one slight step.

All working now and thankful for the quick response.

I would like to thank Andrew for helping me get my Wi-Fi bulb working again. I was ver patient with me and talked me through the whole process to get it going again. A1 5* service. I’ll recommend them to everyone.

What a treasure of a company. From the receptionist to the gentleman that helped me with my query. I was sent out a replacement plug that you use with a remote control as one of the plugs in the pack did not work. He knew straight away what the problem was. So nice to speak to an actual person and not a robot.

Had a query re a product and emailed. Got an almost instantaneous reply. Problem solved effectively and efficiently by Andrew. Excellent customer service.

Had a problem connecting devices to my router, sent an email and within 10 minutes received a phonecall from Andrew. He talked me through the process of how to solve my problem and had me up and running in no time.
Excellent service and a gentleman.

Andrew (Schofield) did a great job helping me on the phone and by email. He was patient and followed up with a solution when my first option didn't work.
Great Job!

Absolutely excellent customer service given by Andy, a great product backed up by excellent customer support is a rarity these days. Highly recommended.

Very helpful sorted out fast.
Great support
Would def recommend company
Friendly support taking time to resolve

I saw website, emailed Andrew schofield,, explained to secretary, i rang back after a while, my smart bulbs were Not blinking! Andrew was kind Enough to take through to waking /pairing off the smart bulbs, I must have been a pain to him, but he was very professional the way he helped out
Execellent services, can't fault him.
status international (UK).co.uk

Had an issue with a portable mains kit purchased from Aldi whilst under warranty. They put me in touch with Status International and my issue was handled by Andrew in the QA department. He was very helpful and efficient and once I had provided the info and photos required sorted a replacement immediately.

I contacted customer services with a query regarding a defective bulb. Andrew took immediate ownership of the issue and saw it through to a satisfactory conclusion. Communication was faultless throughout. Thank you Andrew.

The best and most patient support from Andy today with my Smart Sockets. Couldn't have been more helpful. The sockets and Status Smart app are really up there with the best. Thanks again.