Great service. I had a small issue with a missing part but it was resolved swiftly by Sabir and the product company. Products are of high quality at a reasonable price. Highly recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Anytime I need glazing on a pitch or flat roof, sterling build are my first call. Always best value, and excellent customer service. Although I can’t speak for the rest because I only deal with Jamie.... Toon meer
Bedrijf heeft geantwoord
The initial service was excellent, with fast delivery and no issues. However, the returns process does not match the “hassle-free” claim on the website. While some of the return conditions are rea... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Ramenleverancier
- Bouwgereedschap leverancier
- Deurenwinkel
- Bouwwinkel
- PVC-ramen leverancier
- Dakdekkersbenodigdheden winkel
Geschreven door het bedrijf
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Geschreven door het bedrijf
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Contactgegevens
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Verenigd Koninkrijk
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,2
Goed
475 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Customer Service
Have used Jamie for many years at Sterlingbuild then JJ Roofing. Always received excellent service all round.
1 mei 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Paul and Amanda,
Thank you for taking the time to review us!
We always appreciate our long-standing customers renewing their fate in us, and we look forward to many more occasions to cooperate!
Always very helpful and happy
Always very helpful and happy, I deal with Jamie for all my window/skylight needs and have only ever had positive experiences. Couldn’t recommend him highly enough.
14 mei 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Courtney,
Thank you for taking the time to leave this lovely feedback!
We are excited to see your experience has been positive, and we look forward to serving you again!
Polite sales person very helpful and…
Polite sales person very helpful and considerate orders arrived on time.
10 mei 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Jason,
Thank you for taking the time to review us!
We are thrilled to read about your positive experience, and we look forward to serving you again!
Jamie is professional
Jamie is professional, responsive, and always helpful. We would not hesitate to recommend JJ Roofing.
14 mei 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Amy,
Thank you for your lovely review!
We are delighted you had a positive experience and we look forward to serving you again!
Estimated delivery was 2 to 3 working…
Estimated delivery was 2 to 3 working days but it took 3 weeks instead!
When I emailed the company after one week they said it is coming from the manufacturer so they can't guarantee when it might be.
At the end I got my delivery but not happy and won't be using them again!
The only thing they can guarantee is taking your money.
25 april 2025
Antwoord van Sterlingbuild
Dear Mr Ozturk,
Thank you for taking the time to review us.
As always, the delivery times recorded on the website are estimations due to a vast number of variables, including but not limited to production times. This is explained at length in our T&Cs.
Nonetheless, we have passed your feedback onto the manufacturer.
We hope to serve you again in the future.
Very fast delivery and reliable service.
30 april 2025
Antwoord van Sterlingbuild
Dear Mr Skuse,
Thank you for your lovely review!
We are delighted to see your experience was positive, and we look forward to serving you again!
Antwoord van Sterlingbuild
Dear Suzi,
Thank you for your lovely review!
We are delighted to see your experience was positive, and we look forward to serving you again!
Antwoord van Sterlingbuild
Dear Mr Lawrence,
Thank you for your lovely review. We are delighted to see your experience was positive, and we look forward to serving you again.
still not received any updates on…
still not received any updates on delivery dates , 5 days after placing orders and payment ?
17 april 2025
Antwoord van Sterlingbuild
Dear Mr Bevan,
Thank you for your feedback.
I have been informed you spoke to our Customer Service team this morning, who have clarified where the issue has happened with the manufacturer, and they are waiting for your confirmation as to whether the delivery date specified by the manufacturer is agreeable.
Please contact us directly on cs@sterlingbuild.co.uk for any further issue or inquiry.
Excellent service
Excellent service, kept in touch from order to delivery. Quality product as usual and carefully delivered and well packaged.
24 maart 2025
Antwoord van Sterlingbuild
Dear Pete,
Thank you for taking the time to leave this lovely feedback.
We are delighted you are satisfied with the service we provided, and we look forward to serving you again soon.
Great communication and I could be more…
Great communication and I could be more happy with the service Jamie provided.
I will definitely use again
14 maart 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Simon,
Thank you for your lovely feedback!
We are very happy with Jamie's performance as well, and we look forward to serving you again!
VELUX roof light
Prompt delivery of competitively priced product. Recommended, thank you Sterlingbuild 👍🏻
25 maart 2025
Antwoord van Sterlingbuild
Dear Graham,
Thank you for taking the time to review us!
We are delighted to hear your experience was positive, and we look forward to serving you again!
Antwoord van Sterlingbuild
Dear Gary,
Thank you for your lovely feedback!
We are delighted your experience was positive and we hope to serve you again!
Pity a 5* company uses a 1* courier ..
Pity a 5* company uses a 1* courier ... They communicated very well and eventually sorted out an alternative courier to take over my delivery
15 maart 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Dave,
Thank you for taking the time to review us.
We have passed this on to the courier to make sure it is fully investigated, as we take all feedback very seriously.
If you would like to further discuss this experience, please contact us directly.
We appreciate your custom and hope to serve you again soon.
Happy customer
Quick delivery and products as described. I’m a very happy customer.
15 maart 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Lucy,
Thank you for taking the time to review us, and for your lovely feedback.
We are delighted you had a positive experience, and we look forward to serving you again!
Paid £15 delivery and still had to wait…
Paid £15 delivery and still had to wait over three weeks to receive item
7 maart 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Mr Millard,
Thank you for your feedback.
We appreciate sometimes the delivery can take longer than expected, based on availability and production, but we do our best to be upfront and clear about it - to this effect, our website has delivery estimations for all items.
I appreciate waiting is inconvenient, and we are grateful for your patience.
We look forward to serving you again.
AVOID AVOID AVOID!!!!!
AVOID AVOID AVOID!!!! Sterling build as a company is dreadful- I had cancer when we took delivery of the roof light. they messed me about so much on timings my crew left site and I ended up having chemo in the morning and fitting the window in the afternoon and they couldn’t care and did nothing to help or fulfil their promises.
A few years later we had a technical issue and Dale was helpful and effective but the tech who came to mend the window was fantastic. A really nice, thoughtful and helpful guy; could not have been better. HOWEVER! The company used very spurious definitions to make sure the guarantee wasn’t called on, so apparently the chain that attaches the lift motor to the window is ‘electrical’ Another £700.
10 maart 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Mr Danilo,
Thank you for updating your feedback to include your most recent experience. If you want to discuss the issues encountered further, please contact me at carlotta.modesti@sterlingbuild.co.uk.
Very helpfull to make the order and…
Very helpfull to make the order and delivery on time.
4 februari 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Artur,
Thank you very much for taking the time to review us!
We are happy to have been able to support you in your order, and we look forward to serving you again soon!
Jamie was very helpful and knowlegable…
Jamie was very helpful and knowlegable about your products. All went quick and easily. Materials came on time as promised.
20 december 2024
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Paul,
Thank you for this lovely feedback!
We are delighted your experience was positive, and look forward to serving you again soon!
Well informed, Great Price.
Spoke to a very knowledgeable guy called Jamie who discussed all the different options available to me.
Arranged the delivery and kept me informed of dates etc. Also pointed out the Velux rewards scheme to get vouchers once your windows arrive - good to know.
Price was also better than what my builder could get locally.
7 januari 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear KT,
Thank you for your lovely review!
We are delighted your experience was positive, and we look forward to serving you again in the future!
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