I think this company is also associated with Learndirect.com as I got email from their subdomain, and as they did not refund my money for TEFL course as shown in Learndirect.com and keep saying "doubl... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
REFLEXOLOGY Level 4 course. Hi, for anyone relaxed about studying from home, and planning on earning a bob, and fairly laid back, its a good choice. Alison Brown must be great in person too because... Toon meer
Bedrijf heeft geantwoord
I finished early 2023, Access To HE Nursing. I left uni 20 years ago & struggled with the moulds, but the management, Wendy, the Head of Faculty Higher Education & my personal Tutor Sandra Brown w... Toon meer
Bedrijf heeft geantwoord
After nervously submitting my first assignment for my Pharmacology - Introduction Level 2 course i expected a bit of a wait to hear back ...i was wrong! my nerves and anxiousness were dissolved in an... Toon meer
Bedrijfsgegevens
Over Stonebridge Associated Colleges
Geschreven door het bedrijf
About Stonebridge Associated Colleges
Contactgegevens
Wilson House, Lorne Park Road, , BH1 1JN, Bournemouth, Verenigd Koninkrijk
- +44 (0) 1288 356300
- info@stonebridge.uk.com
- www.stonebridge.uk.com
3,9
Goed
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Find it hard to contact tutors direct
Find it hard to contact tutors direct. Emails seem going to go to multiple people, being spoken to like a 5 year old when that happens. It is taking too long for tutors to get back with feedback and the same with work being moderated. Due to this it doesnt feel like I can study at my pace which was the whole point of the course.
8 november 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Jana,
We we disappointed to read this feedback and can assure you that this is not the usual experience for students - our records indicate that you are already in contact with the appropriate faculty fo your course, so please continue to correspond with them, we are certain they can assist.
Kind regards
Customer Support Team
Having completed a course in 2020 and…
Having completed a course in 2020 and paid in full via installments the beginning of 2021, today November 2023 I am still awaiting my certificate. Numerous communication emails sent the usual response but still no certificate I would avoid at all costs, just trying to find if they are regulated so I can perhaps report and claim a refund
6 november 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Sheila,
We were disappointed to read this feedback, and we can assure you that this is not the usual experience of our students. We have requested a member of the certification team to contact you directly - please expect contact from them shortly, they will arrange a re-send of this certification.
Kind regards
Customer Support Team
Hilary Clark is always very fair and…
Hilary Clark is always very fair and balanced when marking my work, thank you
3 november 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Catherine
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Hilary - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Antwoord van Stonebridge Associated Colleges
Good afternoon laurence
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams.
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Swift response from Andrews Stean
2 november 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew.
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Stonebridge SSO's
The Student Support Officers at Stonebridge are excellent and understanding, Andrew Stean was incredibly helpful and provided a swift response and solution to a problem I have been experiencing. Though I am only partway through my course, so far the majority has been handled very well on Stonebridge's
1 november 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good evening Daniel
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Thank you to Ariane Holder
A big thank you to my tutor, Ariane Holder, for her guidance in helping me to pass my latest module in Small Animal Hydrotherapy. As always, her feedback was invaluable. Marking was very prompt and comments were constructive. Thank you.
27 oktober 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good evening Nicola
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Ariane :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Prompt response from my tutor!
Prompt response from my tutor!
Ms. Racheal Street.
13 oktober 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good Mohammad Bilal Ahmed,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Racheal - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Really enjoyed learning my Level 2…
Really enjoyed learning my Level 2 Counselling The learning material was well set out and how to achieve your assignments was also very clear. My tutor was lovely and my NCFE CACHE certficate didnt take long to get sent out and is now proudly on my wall.
An excellent provider of online education.
13 juli 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Elizabeth
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to the tutorial team :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I do not recommend
I do not recommend. Stay away if you want to save your time and money.
Tutor is unavailable for any type of conversation either not responsive to emails. Everything you have to presume. Took me 2 years to complete due to this issues. Eventually completed and pass everything May this year and guess what? No certificate, I have complained but sadly no one taking this seriously, I have requested for this to be escalated but customer service people holding this up by providing unprofessional advise. None of the managers looked into this due to not passing this higher up. Then I heard I completed in August and they still are within 3 monthly time frames- joke!. I wonder where such the incorrect information coming from, I completed in May so 5 months down the line and no one knows where is my certificate. Honestly, I paid over 2K for this course and has no certificate, definitely didn’t enjoy this course. Do not recommend for anyone who wants to avoid such issues.
11 oktober 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Olenka
We were disappointed to read this feedback, we would love the opportunity to investigate your issue further, however, we have requested some further information from you, as we are unable to pinpoint a student account this refers to from just the name 'Olenka' on this review alone - this name does not appear on our student records, and being unable to identify you means we can't contact you directly.
Please contact us directly on customer.services@stonebridge.uk.com to provide us with further information, we can then investigate this matter.
Kind regards
Customer Support Team
Helpful coordinator
Andrew Stean was really helpful and had noticed that after having a break for maternity, the time hadn't been added on to the end of the course so extended it to what it should have been. Really very helpful.
10 oktober 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good evening Elizabeth
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Massive support
I finished early 2023, Access To HE Nursing. I left uni 20 years ago & struggled with the moulds, but the management, Wendy, the Head of Faculty Higher Education & my personal Tutor Sandra Brown were so kind and very supportive. The management always listened and made provisions for me, and Sandra was always there to support & direct me.( especially when I was doing unit 19, Portfolio, I nearly gave up)
I don't think I would have completed the course without such massive support.
Thank you so much, Wendy & Sandra, for your support and time.
I dedicated my access to HE to Stonebridge College.😍😍😍😍😍😍😍😍😍
27 april 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good evening chizoba nwosu,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Wendy and Sandra - they will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Thank you Andrew for help me with my…
Thank you Andrew for help me with my course. I stop my course because i got pregnancy after I sent messages to the team. They helped me out so I can start my course back.
2 oktober 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Kanyinsola,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I felt listened to and understood when…
I felt listened to and understood when I needed an extension for my assignment due to problems out of my control. This helped to put my mind at ease and I am really grateful for the support.
3 oktober 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Abbie,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I have just completed my Public…
I have just completed my Public Relations Consultant course with Stonebridge College! It's been a fantastic experience, both the study side and the customer service side. I've been thinking of studying with Stonebridge a few times in the past and glad I did! The course has helped me within my volunteering role and a lot of the topics I learnt on the course has helped with aspects of my volunteering role. I am now looking forward to using this knowledge further in my career progression and I will defiantly be looking into doing another Stonebridge course soon! Jill Edwards has been an amazing tutor and her feedback has been extremely helpful throughout the course, a great tutor and experience! The material has been very easy to follow and not over complicated like some other places I have studied with! A very good course all-round and a great study experience, will definitely be studying with Stonebridge again soon! :)
29 september 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good evening Tony
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Quick response time from support staff
Andrew was very helpful in providing a simple solution that solved a problem immediately.
28 september 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good evening Ben,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
The first course I have done with this…
The first course I have done with this online learning school. The web portal is easy to use, course material comprehensive and the speed of marking and return of feedback fast and efficient. My online tutor, Hilary Clark, is very good at returning my work and has helped in guiding me to achieve the desired standard.
18 september 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good morning rlnd
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Hilary - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I bought my course before 2018
I bought my course before 2018; when i bought my course I was told that their was NO EXPIRATION DATE on my course. I recently tried to log in but could not, I then contacted Stonebridge and was informed that my course expired back in 2020. Their were NO EMAILS confirming that the course has expired. I DO NOT RECOMMEND ANYONE SIGNING UP WITH THIS COLLEGE>
18 september 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Michael
We were disappointed to read this feedback, we would love the opportunity to investigate your issue further, however, we have requested some further information from you, as we are unable to pinpoint a student account this refers to from just the name 'Michael' on this review alone, and being unable to identify you means we can't contact you directly.
Please contact us directly on customer.services@stonebridge.uk.com to provide us with further information, we can then investigate this matter.
Kind regards
Customer Support Team
Reply to your reply to my review
I'm forced to reply to you as your claims are full of lies. You never gave me any support towards my condition when I called up to say I was going through family troubles and will not be able to do the course anymore due to depression. I never started the course for crying out loud, I only applied and registered before my mental breakdown. You were more concerned with your money than your student's well-being. I'm paying for a service I never got. If I'm allowed to take my course now that I'm mentally stable, I will be back here to let the world know you reviewed my case.
10 september 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good evening Adedoyin Adetoro,
We were disappointed to read this feedback. If you have requested to withdraw from your study programme outside of the agreed terms, we want to take this opportunity to confirm that our teams are ready and waiting to assist you with resolving any issues around payment, or the course itself, that you have, enabling you to successfully complete any course you have started.
We are really proud of the fact that we are able to offer our learners affordable monthly payment plan options for their courses, rather than having to pay the full course fee upfront in full, and we always work with all learners to assist with any payment difficulties - if the payments to which you agreed for your course have been missed , we can work with you to resolve this.
Alternatively please reach out on customer.services@stonebridge.uk.com
Kind regards
Customer Support Team
Unfairness #3
Update: I note your reply below. Please find out from your colleagues what we discussed. It is one of your customer service challenge. You are not abreast of what is happening internal so concort disconnected replies. Your reply is generic, irrelevant, disconnected and not up to speed with resolution discussion currently going on. Let your Complaints Team update you please.
------------------
Some progress being made about Stonebridge A C removing me from my course contrary to understanding.
From Customer Service to Escalations to Complaint. The actions are not prompt. I had to re-enrol and lost a course were I was 2/3rd done.
I will be back here to edit review once resolved.
Blessing
29 augustus 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good morning Blessing
We were disappointed to read this feedback We can see from your records that you enrolled in February 2017. As your enrolment was six and a half years ago you would unfortunately be unable to continue on your programme of study.
This course is clearly indicated as a 24 month programme of study, we have changed no terms and conditions regarding this – it has always been the case.
We understand that you ahve already contacted the appropriate teams regarding this matter - they will be in touch with you with regards options for beginning anew on a current programme of study for your chosen subject, so please continue to correspond with them so they can assist you further.
Kind regards
Customer Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.