Super fast turnaround from tutor Jack Vaughan on 1st Unit. Fantastic feedback on how to improve on two responses. Thank you, learning lots! I hope it's poss to resolve the tech delays due to work n... Toon meer
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Lees wat reviewers zeggen
REFLEXOLOGY Level 4 course. Hi, for anyone relaxed about studying from home, and planning on earning a bob, and fairly laid back, its a good choice. Alison Brown must be great in person too because... Toon meer
Bedrijf heeft geantwoord
I finished early 2023, Access To HE Nursing. I left uni 20 years ago & struggled with the moulds, but the management, Wendy, the Head of Faculty Higher Education & my personal Tutor Sandra Brown w... Toon meer
Bedrijf heeft geantwoord
After nervously submitting my first assignment for my Pharmacology - Introduction Level 2 course i expected a bit of a wait to hear back ...i was wrong! my nerves and anxiousness were dissolved in an... Toon meer
Bedrijfsgegevens
Over Stonebridge Associated Colleges
Geschreven door het bedrijf
About Stonebridge Associated Colleges
Contactgegevens
Wilson House, Lorne Park Road, , BH1 1JN, Bournemouth, Verenigd Koninkrijk
- +44 (0) 1288 356300
- info@stonebridge.uk.com
- www.stonebridge.uk.com
3,9
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5K reviews
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I've completed a number of course with…
I've completed a number of course with Stonebridge college. My tutor this time Alison Brown has been fundamental in keeping me focused and on track, always there to give advise and support .I would highly recommend to anyone wanting to study with Stonebridge college. They have courses for everyone and you can study at your own pace too. 5 stars 🌟
29 augustus 2023
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Antwoord van Stonebridge Associated Colleges
Good afternoon Katherine,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Alison - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Quick response and straight forward…
Quick response and straight forward very happy I contacted today.
27 augustus 2023
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The assistance provided to me by Clair…
The assistance provided to me by Clair Birch whilst completing the Level 4 for Higher Level Teaching Assistants was invaluable; her expertise and knowledge met no limits, feedback was prompt and efficient. I am very grateful to her for her commitment.
25 augustus 2023
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Antwoord van Stonebridge Associated Colleges
Good afternoon Louise,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Clair - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I sent my tutor an illustrated report…
I sent my tutor an illustrated report draft and received constructive feedback from Gayle within 24 hours to improve it before final submission. I am very pleased!
18 augustus 2023
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Antwoord van Stonebridge Associated Colleges
Good evening Roksana Trynda,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Gayle - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
First things first
First things first, what this company provide at such an affordable price is amazing. That aside, their customer service and help to their students is second to none. A great example is the assistance I received from Andrew Stean, my Access to HE coordinator, who helped me get back on track with my studies after being off for a while. They gave me clear and concise information after my inquiry, within a few hours. I am now back to my studies and so happy to have this support system in place with great people.
17 augustus 2023
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Antwoord van Stonebridge Associated Colleges
Good afternoon Daniel,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Sally Assessor…
Sally Assessor (LearnDirect/Stonebridge) was a great help. She responded to my queries immediately and answered any questions that I had.
16 augustus 2023
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Antwoord van Stonebridge Associated Colleges
Good afternoon Savannah
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Sally - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Nice and helpful
Julie was incredibly nice and helpful and was super quick in helping me gain access to my course again thank you :)
16 augustus 2023
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Antwoord van Stonebridge Associated Colleges
Good afternoon Caitlin
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Julie :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Great customer service from a…
Great customer service from a representative called Ben
15 augustus 2023
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Antwoord van Stonebridge Associated Colleges
Good afternoon Hannah Dyett,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Ben :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
It has been very exciting…
It has been very exciting taking this course (SECURITY MANAGEMENT ADVANCED) that I feel so challenged to continue studying.
The entire team is doing a great job I must mention Jill Edwards less I forgot !
18 januari 2023
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Antwoord van Stonebridge Associated Colleges
Good afternoon Raphael Iyegbekedo,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Quick response
Quick response to my request, well received and appreciated.
6 augustus 2023
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Antwoord van Stonebridge Associated Colleges
Good afternoon MSZAINABKAMARA,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Antwoord van Stonebridge Associated Colleges
Good afternoon Jamie,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
10/10 would recommend
I have completed a HRM level 4 course. I wanted to say a special thank you to Jill Edwards for helping me through this. I will definitely recommend Stonebridge College.
1 augustus 2023
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Antwoord van Stonebridge Associated Colleges
Good evening Nadia,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Antwoord van Stonebridge Associated Colleges
Good afternoon Jonathan
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
The manner in which the representative…
The manner in which the representative listened and politely helped to solve my issue.
28 juli 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good evening Richard,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Customer Journey Team
It’s my pleasure to peruse the Security…
It’s my pleasure to peruse the Security Management Level3 course. It has certainty raised my confidence to utilize it in the industry. My special thanks to our mentor Mr Jill Edwards, for valuable guidance. Best regards 🙏🏼
22 juli 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Baljinder
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
My experience at Stonebridge was…
My experience at Stonebridge was fantastic. The team is very helpful; I was blessed to have such a professional and effective teacher- Jill Edwards who was always hands-on with her marking and feedback. I would recommend 100%. Thank you.
20 juli 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Sylvia
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Really quick, helpful and friendly!
I had a query that I was worried about and Ben replied within seconds. Really quick, helpful and friendly!
20 juli 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon belle
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Ben :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I am studying a HE course with…
I am studying a HE course with Stonebridge Associated College, early on I swapped my original course for another, realising it would be more relevant to my future career. The course and tutors have both been excellent, I couldn’t have wished for a better experience with either. However, the customer service has been appalling and thoroughly let the college down. I have had to get in touch on two occasions, the first being when I wanted to change course. On both occasions I have attempted to go through online chat first, which is not pleasant or easy, the messages were curt, dismissive and at times rude, when all I wanted was some help. I have been given false information and both times told that I should phone instead. Phoning is another layer of pain, my first call was answered after 48 minutes, then passed from one advisor to another, sometimes having to call a different number who also couldn’t help and never reaching a conclusion, In desperation I eventually wrote to the “appropriate” department, which was also ignored, only when I got in touch online again and mentioned seeking legal advice did someone help me. Today I have contacted again, to confirm that I have paid in full and the tone of the online chat was once again rude and dismissive until I mentioned that I had screenshot the chat, then the grammar, punctuation and tone changed. It is a shame that the people who are responsible for customer service and portraying the company in a positive way choose not to and it is a shame for the tutors who have been kind, encouraging and helpful.
18 juli 2023
Review zonder uitnodiging
Commitment
My sincere thanks go out to Stonebridge Associated Colleges for the support and guidance they have provided me throughout my Access to Higher Education journey. I must admit it wasn’t the easiest, but with determination, commitment, perseverance and detailed tutor support, you should be able to complete this course in due time (NOTE: I received my certificate last week as they promised). There are only a handful of online learning providers who are as good as they are at supporting student success (trust me on this). I highly recommend this provider to anyone looking for an online learning course. The quality of the content and tutor support is excellent. I'm very happy with the outcome.
17 juli 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good morning William
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to the tutorial teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Hi ,Hilary Clark.
Hi ,Hilary Clark.
Thanks for your guidance & feedback in my assignment, it makes me more understanding more in this learning.
Thanks you very much!
17 juli 2023
Review zonder uitnodiging
Antwoord van Stonebridge Associated Colleges
Good afternoon Sharon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Hilary - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
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