Storage King Reviews 

John at the Epsom branch has been above and beyond helpful with our requests for a client. Nothing was too much trouble.
Would definately recommend.
Thanks John.

Faz made our experience today a very pleasant one, polite, professional and very knowledgable, he could not have been more helpful a lovely young man and an ambassador for your company - 5 Star Experience

I've used Storage King (Edenbridge) at intervals for the last 13 years, and they've offered a decent service at a fair price. Since becoming Storage King (they used to be Easistore) their services have become enhanced, and I'm really glad to have them as my local storage provider. I recommend them fully! :-D

We had a couple of storage units as part of a house move/relocation. The staff were very helpful when we moved our stuff into storage. The access is easy, off the A361 which is good for Frome, Bath, Trowbridge and Warminster. It's easy to get your stuff in an out of the storage unit, with a good selection of trolleys. Moving out was quick an easy too.

Richard was super helpful, caring and supportive through a really difficult time, he made sure I was looked after from start to finish. I couldn’t recommend him and storage king enough. Thank you for being so kind and helpful

It was so easy to get a unit organised. Mike couldn't have been more helpful. Much appreciated -many thanks

Dawn has been very helpful and nothing is ever too much trouble.

Having rented a mailbox at their ashford branch I found the service to be far from satisfactory.
The facility was previously run by Kent Space, I had been a customer of theirs for quite some time, the service was exemplary and the manager was amazing, I ended my contract in 2021 as it was no longer needed.
In April 2025 I again needed a mailbox, I made contact with Kent Space in ashford and was advised it was under new ownership, it was now Storage King, I asked if they still did mailboxes and was informed yes, a number of the staff remembered me from my previous rental.
I completed the signup process, when I attended to sign the contract and pay the first months rental (I had already paid the reservation deposit), I said that I would be having parcels sent there and nothing was said, all seemed fine, 4 months later they advised the do not accept parcels, and have never accepted parcels!, when I asked why I had not been infomed of this I was told it was likely because the person that signed me up was fairly new and probably didnt know, I was advised that small packets are ok but they dont have the time to sort the post, storage king is set up more for businesses and not for private residential, I also noted that small items were not being placed in the mailbox but being kept in the parcel bay behind the reception, the reason is they dont have time to sort the mail, they have a lot to do for the businesses who rent units.
Very dissapointed and feel rather mislead, the only reason I went back to askford is because of the service and my wife liked the staff, she reminded me how nice they are (were), we have certainly been proven wrong on that point, that was the main reason we chose to pay £43.00 per month for the mailbox, which apparently only accepts standard letters, instead of £20.00 per month for a service which accepts prcels and post.
Another problem I have experienced it with accessing the mailboxes, when I went there last night you couldnt drive through the loading bay area with huge trucks reversed onto the loading bays and vans parked opposite, no space to fit a car through, one business has had a hue truck on the same bay, with the shutter left open and loads of ironwork stacked up outside next to the shutter, anyone could just walk into the facility, not such secure storage!, a few occasions the access barriers were also up when entering the facility, so easy for anyone to drive in and gain access.
The facility has seriously gone down hill and nothing like it used to be, I have handed in my notice and secured alternative services, saving myself £23.00 per month, I have gone from being an advocate of Kent Space Ashford to advising people to steer clear of that place.
Very dissapointing experience, sad to seetheplace fall into the hands of a company that doesnt value their customers and et you sign up for a serice without explaining the limitations, as I have pointed out on numerous occasions, if they had told me they do not accept parcels then I would have gone elsewhere.

Jake was so helpful and professional, he even made us a cup of tea which was lovely.

Just wanted to say sincere thanks to all the Team at Storage King Doncaster, I have been a customer here now for over 7 years, and especially Dawn who always goes out of her way to ensure all clients receive an exemplary service. Such a refreshing change these days....

The building burned down. The fire according to video footage started in a shed where lithium batteries were present. The company has been running for cover since, lying to the 188 unit holders about many details and making promises about possible retrieval which were completely false. Do not trust this company with anything of value - they have no moral compass and are only interested in keeping victims quiet and still improving their bottom line. If I could give no stars I would.

Having moved, after being in the same house for 25 years, I used Storage King Harrogate as my aid to a smooth transition.
Richard and Tina helped that journey, immensely.

They offered me a great deal, which bought me time to sort out my belongings, in the unit as I went along.

I could come and go as I wanted with fantastic security and peace of mind for my possesions.

The whole experience went so well thanks to Richard and Tina, who made such a fuss of my dog Pip too.

Highly recommend and would use when needed time again. The staff are great. Jett and Zahra bent over backwards for me when issues arose. Very good rates, great location and the Van for rent outside pretty much saved our move.

After posting my review, Storage King reached out to me and refunded the additional £30.69 charge. I appreciate them taking the time to follow up and resolve the issue. While my experience started off frustrating, I’m glad they made the effort to correct it.

Good service, very helpful on the phone. Explained the process (first time using storage) and move into storage was smooth

Trust issue
Stored there for a while they advised of increase of charges then I noticed they kept increasing the charges without telling me as well would check invoices and notice it’s £5 a month more expensive this month
Gave notice to move out I owes them £44.17 for the last storage fees they tried to take £188.29 from my bank as direct debit an overpayment if £145.12 I had not alternating but to cancel the payment now they want to charge me a bounce fee when the issue is their wrong doing I gave notice before the last invoice was issued they had over a week to alter or issue a credit note

Great service. Chris was very patient and helpful. We basically book a unit at the last minute, but Chris was professional and helped us get it sorted quickly. Thank you.

I had an issue and the team were quick and creative to solve it. They exceeded my expectations and I’m grateful.

I was initially very disappointed with my experience at Storage King. I wasn’t told about extra charges in advance, and that lack of clear communication made me feel misled. After I raised my complaint, I was told the charges were due to vacating outside reception hours, even though I left on the date I had paid for.

That said, I appreciate that Storage King reviewed the case and agreed to credit my account, clearing the balance. I’m glad the issue was resolved, but this situation could have been avoided with better upfront information. I hope they improve their communication going forward.

I am sure they are a nice company, but the constant calls is getting too much.
I enquired for a price, I do not need daily calls about this. All of these calls are putting me off from using your company.