Subaru of America Reviews 113

I was recently discriminated against when I brought my Subaru into a dealership in Colorado. I had an appointment and was turned away and bullied and mocked when I asked why they weren't honoring the appointment as promised. I had made it several weeks in advance, planned for it and drove a long way to get there. The whole reason for the appointment was necessitated because the car was there a few weeks prior and they didn't balance the tires after a rotation. The people at the service desk were overloaded and took their stress out on me--the only female and a minority female at that! I feel targeted and viciously attacked and bullied by these unprofessional service desk people. I reported it in good faith to Subaru Corporate and they have chosen to do nothing but tell me I have to go another dealership now to have the car looked at. No thanks--not when dealerships discriminate and Subaru Corporate allows it. I am not one to cry "wolf" or use the race card but what was done to me was illegal and I am reporting it everywhere I can. Shame on Subaru and I have no choice but to sell the car and find a more reputable car brand to support. I am telling the truth about my experience and can prove I had an appointment and that I dutifully followed up with the GM of the dealership and Subaru Corporate--and both parties are refusing to resolve this which is grossly negligent. That dealership did not perform a service competently and I was forced to go back only to be treated abominably and told they were too busy and that I should leave. They were overbooked and needed to bully someone to leave and that someone was me as a petite minority female.

I own a 2018 Subaru Forrester, a 2021 Subaru cross trek (my wife’s car), and my 2018 Subaru WRX ( my fun Car). I’m proud to say I am a Subaru enthusiast! I wear the clothing, I hang at the meets, I support the Subi culture! One word to describe my WRX - Phenomenal!! Is it perfect in every way? No, the stereo was trash and was the first thing to be changed out. Was the exhaust loud enough? Nope, made the change. But here is what you get for then money you spend - a great mix of performance and safe fun. If you’re not happy with the out-of-the-box performance and experience great news is you can upgrade everything!! I’ve driven a lot of top end cars - BMW M4, Porsche 911, Hellcats, Z06’s. Have I loved every aspect of them? No. Now, is my WRX the fastest thing on the road? absolutely not? however it puts a smile on my face every time I drive it!! I look for reasons to drive it!! 3 inches of snow fell.. Bam gonna go play in the snow in the Subi!! Recently my 2018 Subaru WRX clutch went out at 36,720 miles, I would consider myself to be a spirited driver! It is a wearable part I understand that.. was it mostly my fault.. yep without a doubt, but luckily I made a call into Subaru of America , after the dealership gave me a hard no on replacing it. I would like to share my experience!! The first rep I talked to was absolutely amazing, I told him my story, I told him about may car, I told him how I drive it , next day his manager reached out to me and said Subaru was going to help me with some the cost, my response was Thank you Subaru!! Yep they stepped up to the plate in a big way and I am thankful for their assistance. Thank you Subaru for making a great product and a fair price. And Thank you for loving the driving experience as much as I do!!

Leasing a subaru was one of the worst vehicle experiences of my life. The car had many problems in the beginning, my first few months were filled with trips to the dealership. Despite the vehicle having known flaws, they would never provide a loaner, even when keeping my car for multiple days. To make things worse, this was a point I had been careful to have clarified and was assured, loaners would always be available anytime I had to leave my car. The dealership was very slow in figuring out issue and caused me many trips in, each time leaving me without transportation or days. At the lease end, I was only at 30% of my mileage, yet they found ways to charge me for a small scratch, even while acknowledging the low mile vehicle I was turning in would bring high dollar for them. Overall this was a disappointing experience. The car was fine, lackluster but fine, the poor service however insures I will never return to Subaru.

My 2015 Subaru Outback is the most troublesome and costly car of mine to own. I would not recommend getting a Subaru to any of my friends and family. Bought it new from the dealership. Around 40,000 miles the car failed the oil consumption test and I had to replace part of the engine. It's a known problem that many Subaru vehicles have had for the past few years. If I knew about the lawsuit Subaru was going through for this issue, I would not have bought the vehicle. Especially now, knowing that Subaru of America will not take responsibility to fix the problem. After replacing the short block for the engine at 40,000 miles, I thought everything was going to be great. But as I got closer to 100,000 miles, the car started having the same issue. I had to take it back a few times to take the oil consumption test before it finally failed again, just as the car went over 100,000 miles. But because the car was over 100,000 miles when it failed the test, Subaru of America is making me pay for the repair. It was such a bad experience. I have never had a problem with the engine for any of my other cars, and I've driven my last car way past 100,000 miles. Would not recommend going with Subaru because of all the hidden costs of owning and "maintaining" these vehicles and the experience of Subaru not taking care of their customers. No matter how much I liked this vehicle for taking to the snow and off roads, I would not recommend getting another Subaru because of the potential problems you'll be stuck with.

Disappointed with Subaru that they don’t stand behind there cars. Own a 2017 Wrx with only 30,000 miles on it had multiple issues with my TOB. Had replaced twice once was older tob and last time was the new “improved” tob. The issue with this part is well know after I researched it as well as a recall issued by Subaru. Now again after only 10,000 miles my tob is chirping away again and sounds horrible. Subaru doesn’t want to take responsibility and fix it saying it’s not covered under Power train warranty. So now on a car I own $18000 on with only 30,000 miles I have to pay to have the transmission drop and this part replaced again. I shouldn’t even be worrying about transmission issues with the car with this low of miles. Will definitely not be going back to Subaru for another vehicle and would not recommend!

I drive an older Subaru Forester. The hill hold on the car malfunctioned leaving me stranded at an intersection. The problem was misdiagnosed by the technician at the local Subaru dealership who convinced me to replace the clutch at significant cost only to have the car leave me stranded a month later in the same place with the same problem. This time the hill hold problem was diagnosed and the part I needed was ordered . This new repair is going to cost me about the same amount as I paid a month ago to replace the clutch (the part alone is $600). I have been without a car for 10 days and have had to call repeatedly to get an update. Apparently Subaru didn't send all the need parts for the repair. The technician suggested that I appeal to Suburu of America for a refund of some costs, given the misdiagnosis, but they refused to provide any assistance and referred me back to the dealership, which has also been unwilling to offer any rebate given their mishandling of the repair. I was considering replacing the car with another Subaru, but now I'm not so sure.

Very disappointed with the declining quality of Subaru cars. My first Subaru was a 1979 Brat. Three Foresters and a Crosstrek later, I can tell that quality is going down. Most recent is my 2015 Forrester with computer problems at just 20K miles. The Integrated Body Control unit costs $431 another $400 in labor at my local dealer. Should never have had this problem!!!

I have come to the Subaru Dealership in Hickory twice in the past month for an issue with my car. I have felt very unsafe there because most of the employees and technicians are not wearing masks. I have to come in close proximity to them to get the work done on my car. I do not understand this disregard for the Governor's order during this pandemic. When I mentioned it to an employee, she became offended.

First, go to NHSTA.GOV to verify the numerous windshield problems reported by Subaru ownere. Essentially, the windshield manufacturing process is flawed. They have produced hundreds of thousands of vehicles with defective windshields. The windshields spontaneously develep small cracks/defects--dozens of them. If the windshield is struck by a pebble even at low speeds, many owners report that the crack grows in length every day reaching multiple feet and often the entire lenght of the windshield. This happened to my subaru. The bottom line is that subaru refuses to repair or recall. The cost of repairing, with EyeSight adjustments, is about $3000. Save your money and dont buy a Subaru. The sad thing is that I hoped Subaru would do the right thing, but no. Thousands of owners are left to foot the bill for repair or drive around with a safety hazard.

Engine Defects in Subaru Forresters

Please do yourself a favor and Google Subaru Class Action lawsuits before looking into buying one. There is an engine defect that causes Forresters to excessively burn oil. This led to a class action lawsuit. Subaru settled it out of court in order to avoid it being public, and to avoid notifying owners of the defect. This defect can completely destroy your engine if it is not caught and fixed in time. Use this to find a number of websites discussing the lawsuit: Subaru oil consumption class action lawsuit.

I am stuck with a Forrester with only 80k miles that I can not drive safely. Due to this defect my engine knocks and it won't hold oil more than a couple weeks. This is putting my job at risk and creating a lot of stress for me and my family. We were part of the many that were not notified of this issue. When we took our Forrester in to Carter Subaru for service they did not check the engine for this defect. I was told that they would only do that check if it was specifically requested, and its hard to specifically request a check on an issue you have never heard about. I sincerely wish Carter Subaru told us of this engine defect at one of our service appointments. Now that I am aware of the issue, Carter Subaru will not allow me to schedule an appointment in order to get the engine with the defect fixed.

I was wrong to trust in the warranty Subaru gave me. In order to get this engine defect that's common to Forresters fixed, is to have an official Subaru Dealer check it. However, Subaru found a convenient loophole, they only have to fix Forrester engines if they check it. So, if they simply refuse to check it for this engine issue, they never have to fix it.

My family and I have been really surprised at the treatment we've received over this specific issue. I've been borrowing cars in order to keep my job. I can't drive my Forrester safely and can't afford to repair the defect (much less a replacement vehicle).

If you have a Forrester, please get a Subaru dealer to specifically check it for the "Oil Consumption defect". I really do not want others to end up in my position. If Carter Subaru is your nearest official service station, be prepared for them to hang up on you when you mention it. That has been my experience.

Ich fahre meinen Subaru Impreza seit 17 Jahren. Das Fahrzeug hat mich nie im Stich gelassen. Bis auf die üblichen Verschleißteile musste selten etwas repariert werden.

I hope to save people from heartache and financial loss with my story. Subaru engines appear to be highly questionable from head gaskets to excessive oil consumption and instead of a recall they just extend warranties a little bit. In 2016 there was a class action lawsuit against Subaru for the very issue I had - excessive oil consumption & engine failure - google it. In January of 2020 I purchased a used 2011 Subaru Forester in Ohio with 56,600 miles. 42 days and 1,800 miles later, while on a trip back from Philly had issues in Maryland. Two different mechanics looked at the vehicle (one that specialized in Subaru's) and found the engine failed, there was no oil left, no evidence of an oil leak and therefore the engine was burning oil at a crazy rate. The vehicle had just gotten an oil change at the dealership before I purchased it. Eventually I came across the class action lawsuit against Subaru and how Subaru extended the original warranty to 8 years / 100,000 miles. So obviously this is what happened to my vehicle. Since it was only a couple months past 8 years old, and well under 100,000 miles, I called Subaru of America to see if they could do anything to help me out. They refused to even consider helping me since "there was not an oil consumption test completed by an authorized Subaru dealership before the engine failed". Like a car burning through all of its oil in 1,800 miles and 42 days wasn’t enough of an oil consumption test!. When I asked to speak with a manager they said that was impossible. If you want the adventure of being stranded in the middle of Maryland for 3 days at a best western hotel go with Subaru. If not, learn from my mistake and buy a Toyota, Honda, Ford or anything else.

This was our 2nd Subaru that we have leased from Subaru of Sonora, Joe Carne helped us and he was amazing, We went up on a Sunday to look at them Joe called a couple days later to see if we have any questions we returned about a week later and he had found the car that we wanted the color everything so we purchased it. This young man is a very good access to your company very polite explained everything, once we purchase the car sitting in it with us as we were hooking stuff up to the car from my phone he also called back about a week later after purchasing the car to see if we had any questions or if you could help us with anything. I would give Joe a 10 if you guys went up that far great guy you have working for you.

I bought a 2017 Brand New Touring Package beautiful Forester in May of 2017. It has been a nightmare with issues with the car from transmission, starter, a faulty tailgate and I’m also on my 3rd battery. My auto tailgate has never opened properly and sometimes not at all. I was told by the general manger of the Service Department that it was, in fact defective. He contacted Subaru of America and filed a claim. He was told that there were many issues with the 2017 Forester auto tailgate failure and that Subaru of America were trying to come up with a repair for it and that it would be repaired. It’s been a year and at least a dozen trips since I’ve owned the car for problems with the tailgate and ongoing battery failure, starter problems. I have had to cancel several
work appointments and have lost income due to my car not being in safe condition to drive over a mountain pass or any distance far from my home . Subaru of America have offered me nothing but an extended warranty. Doesn’t do help much on a continually defective, unsafe car that was bought brand new. Now I’ve received notice that there is a recall on an unsafe defective passenger airbag. After missing so much work and income due to time spent at the service dept, . now it continues. The list is much longer, yet it’s so very frustrating to even write this. I would never trust buying from Subaru again. I am stuck with an expensive, top of the line, new car that performs like an old used car. I was wrong in thinking that the service department and especially Subaru of America would be helpful and professional.

We purchased a 2019 Ascent and love many things about it. The one thing we DO NOT is the MPG. We have carefully monitored the MPG in all sorts of circumstances, even trying to drive at the speed limit on cruise control for several hours in 8th speed in the manual mode. That is where we got the best MPG at 19.2. At no other time have we been close to the quoted number. Our average has been 17.2 city and 18.8 highway, which are very different numbers from what the window sticker numbers showed. We have tried endlessly to work with Subaru of America and have had little to no help as they are not taking ownership of the discrepancy and they just keep trying to put it back on the dealership. Clearly this is a corporate issue as they build the vehicles and the dealership just sells them!

I bought a 2018 Suburu Impreza and I really like it. Everything from the buying experience to the customer service since has been great.

I recently bought an 08 WRX with 52k miles on it. It’s the manual Sedan Premium version. I love the car, but on top of that Subaru’s customer service is unmatched. Every other car company I had to deal with was a nightmare. Subaru is absolutely intent on giving their drivers the highest customer service experience. If you’re on the fence about buying one, well, there’s a reason you see so many on the road today. Just an all around great vehicle experience.

I LOVE SUBARUS. They are the most reliable cars out there and everyone in maine drives one.

I would love to give 5 stars, but the situation I am in with an unknown water leak is beyond. My legacy is 3 years old, great gas mileage and has been reliable. I purchased the vehicle with 10,000 miles on it, and it now has 48,000. I noticed a water stain on my headliner going across and down both sides of the back window and across the back passenger window area. So I called my local dealership which informed me I was covered with the Gold Plus Warranty and everything would be paid for. I took my vehicle in a day later to be told that the warranty was never transferred into my name and my car was out of warranty, so I would need to pay $250 just for an analysis and the repairs would be expensive. I was repeatedly asked if I had been in an accident, which I and the last owner had not. I was given the Subaru of America phone # and told they might be able to help with the situation since the dealership had never seen anything like this, and would not go forward. So I called Subaru of America and spoke to a very nice gentleman who told me that I would be receiving a phone call. The call has never come, instead I received two emails asking for registration and bill of sale proof which I provided, the next day I sent an email describing the situation and asking for a return call, but received another email telling me that he was sorry for the misunderstanding from the dealership, but I would have to get an analysis first and that most dealerships do not ask for payment upfront, and that the cost is rolled into the repair of the vehicle. So I called and asked for someone to please call, and was told my adjuster would call but was away from the phone at the moment. I did not receive a call back. I also called the dealership back and went online to try and schedule another service appointment to get the analysis done, but website was not working correctly and I was on hold for 15 minutes. I am just disappointed, I live in Oregon where is rains throughout the year, so I cannot use my vehicle unless it is repaired. There in lies the issue, I cannot afford to pay for this leak that appears to either be coming from the back windshield or the roof antenna. A three old vehicle, no sun roof, parked under a carport and has a leak. It is not old enough to warrant this kind of issue.

Frustrated. :(

My wife has a 2004 Outback that is driven around town. It has about 62,000 miles. During the last oil change I was told that the head gasket needed replacement at a significant cost and obviously the car was way out of warranty. I told Subaru that I was disappointed that such light usage resulted in a head gasket failure. Friends with a variety of cars said they had not experienced or heard of a head gasket failing after such low mileage and easy usage. To my surprise, Subaru responded and said that they would pick up the tab for the repair. That's customer support at the highest level.

I have purchased five Subaru's and with this exception they have all held up remarkably well. With Subaru's support like I experienced there will be a sixth.