I have ordered a jacket which was delivered two weeks later on 07/01/2026. Fitting was not that great so I wanted to return and went to store on lakeside on 10/01/2026 to return but find out store is... Toon meer
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Collected in store. I had ordered the wrong size so the staff member re-ordered for me to have delivered to my home address. She was so helpful. Love my coat and even better for a great price in Bla... Toon meer
The customer service I received from the Superdry store in Basildon, Essex (Eastgate shopping centre) was outstanding, I was afforded detailed attention to attend to my needs and left the store very s... Toon meer
Person serving me she said she could do order on line and instantly, it would take less than 5 min , and did every thing next thing package 📦 was delivered at my house ,exilont service superdry. Tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Superdry - Basildon
Geschreven door het bedrijf
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContactgegevens
Unit 44 1 Eastgate Centre, SS14 1EB, Basildon, Verenigd Koninkrijk
- 01268 520073
4,2
Goed
121 reviews
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Very helpful customer service
Very helpful customer service! Especially as it was my big birthday
4 november 2022
I made a mistake with my order and the…
I made a mistake with my order and the staff in the store was excellent, they sorted out my mistake. There were very professional, so impressed with their help! The sales assistant was a shining example of how to do a great service! Her name was Taylor done the Basildon store proud! Thank you for your help, we really appreciated it :)
30 oktober 2022
The best company for shopping jackets
The best company for shopping jackets, hoodies and tshirts
24 oktober 2022
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The staff are so helpful in the…
The staff are so helpful in the basildon store. I can't fault any of them
20 augustus 2022
Antwoord van Superdry - Basildon
Hi Gloria,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Superdry Care
Antwoord van Superdry - Basildon
Hi,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Superdry Care
Very helpful…
Worker in superdry was very helpful and polite helped me with item I needed
10 juli 2022
Antwoord van Superdry - Basildon
Hi Kim,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.
Superdry Care
Good quality clothes
Good quality clothes, delivery on time, staff in the local superdry store where I collected were efficient and helpful
7 juli 2022
Antwoord van Superdry - Basildon
Hi,
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
Antwoord van Superdry - Basildon
Hello Nonchanun,
Thank you for taking the time to leave a review. We always do our best to give our customers a positive experience, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Bad slippers
20 mei 2022
Antwoord van Superdry - Basildon
Hi Francesca,
Thank you for your feedback. At Superdry, we want to give all customers a positive experience, so we're really sorry that this item was sent to you in poor condition.
In order to become a more sustainable brand, we no longer send out any documentation with our parcels. You can arrange a return using our online returns portal - https://superdry.returns.international
For further information please see our help centre.
https://www.superdry.com/help-centre/articles/401900000002273/how-do-i-return-my-order
Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Superdry Care
Great service
16 mei 2022
Why can't you buy xxL and xxxL in the normal high street shops
I like super dry but can never find something to fit me in the shops i was at Gatwick Airport went into the shop there and i found a shirt to fit me.
I have bought two on line now very happy but still can't find xxL or xxxL size in the high street shops
7 mei 2022
Great experience
28 april 2022
Its always good to buy from superdry
Its always good to buy from superdry, however the website a little finicky. But does the work.
Stuff in basildon store are super kool and friendly.
Help you in everyway possible.
Keep up the good work.
18 maart 2022
Super superdry
Lovely jacket and great price ordered online Collected next day in store great service
17 maart 2022
Excellent
I’ve recently done a fair amount of shopping in Superdry over at lakeside and Basildon
Both shops I cannot fault the service at all
The staff go over and beyond to help and nothing is ever too much trouble for any of them
They are all so friendly always smiling and yes just an all round excellent service
Thank you I’ll probably be in again at the weekend 😂😂
2 februari 2022
Always good products and what I need.
17 januari 2022
Wonderful service.
Delivery a bit longer than usual but products arrived in perfect condition.super quality, fits perfectly.
8 januari 2022
Quick delivery considering was over the…
Quick delivery considering was over the Christmas holiday period, great coat lovely length and very warm! Friendly and helpful staff in Inverness store who ordered the coat for me delivered to my home, would recommend super dry to friends in future.
6 januari 2022
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