Superfood Market Reviews 

3.211
•
TrustScore 2.5 uit 5

2,5

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

The order I placed in June was not dispatched due to unspecified delays, and I received my partial order in August. All communication with the company was met with apologies but no clear explanation o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Even though there was shipping issues , the company delivered an excellent product and were courteous and kind all the way through . I would definitely carry on buying from them again and again . Cust... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Three dented tins , and a refund received for only one of them and order of bleach cancelled. Dented tins are a potential health hazard. All three tins received were dented and yet only refunded for... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use... Toon meer

Bedrijfsgegevens

  1. Natuurvoedingswinkel
  2. ook in
  3. Biologische kruidenier
  4. Fair Trade Organisatie
  5. Fitness- en voedingsservice
  6. Online voedselbezorgdienst
  7. Supermarkt

Geschreven door het bedrijf

Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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2,5

Alle reviews

(3.211)

65 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Good ordering experience

Good communication regarding order. Very fast delivery and well packed. Goods supplied exactly what I ordered at a very competitive price. Overall a very good experience.

3 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

How wonderful to get such a lovely…

How wonderful to get such a lovely email because I made a second order, lovely couple!!! I'd happily order every month.....I'm a bit of a crazy nightmare, I have 17 😜rabbitts..... they need good quality cloudy unpasteurised apple cider vinegar, and you have the best!!! Thankyou so much😊😊😊

3 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So happy with my purchase

So happy with my purchase. I never shopped on their website before and was a bit anxious as I spent £100 on my order. Happy with the bulk 5l bottles and I saved so much versus buying smaller bottles in shop. The customer service is also really good, I wrote to them to check the order status and someone swiftly responded to tell me there is slight delay and kept me updated. The tracking system also works well and they kept me informed through text message and email on the delivery. Super happy. Will shop again

2 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Superfood Market could not have been…

Superfood Market could not have been more helpful. In error, I ordered far too large a quantity of sea salt and only realised my mistake once I had paid for the goods. They suggested that dispatch would be after a couple of days and provided an email contact. I informed them of my error very late on Sunday night, long after normal office hours. I received a very kind email acknowledging my communication and the refund process began early on Monday morning. They are genuine, kind, and efficient business people. Though I did not sample the goods on this occasion, I have little doubt that they would have been of similar quality!

29 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Converted Customer

the whole experience is at a highest level. Happy place to shop my eco, organic products. Love what these gues are doing. Long live Superfood Market!

25 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

such quick and nice customer service

My order was coming late so i emailed and even though i was a bit stern because i was stressed (i know i shouldn’t of taken it out on them) they still where so apologetic and they reply so quickly like within 30 minutes defo will buy from this shops again thanks again and sorry again for being rude

25 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Simply the best

Cannot fault this company , from navigating website , easy peasy , ordering , easy , then I was kept informed by email ,each step of the way , my order arrived exactly on time , very securely packed , all intact and beautiful honey .. very very impressed , absolutely would buy from them again with no hesitation ...

20 januari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful service

Awful service, delivery was late and left parcel in the rain behind bins, and wasn't there when I returned. Bloody joke.. I highly suggest not using this company .

22 januari 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello,

Thank you for sharing your experience with Superfood Market. We are really so sorry that you had a poor experience with us.

We have taken your feedback on board and will be discussing it at our next customer success team meeting.

In the meantime, We have already fully refunded your order and lodged a complaint on your behalf with Royal Mail. Again, we apologise that Royal Mail has let you down with the delivery.

Kind regards
Emily Taylor
Customer Relations Manager

Beoordeeld met 1 van de 5 sterren

Shockingly slow delivery, no apology

Ordered 2 tubes of toothpaste on 9th Jan. Website says 'We have a 1-2 day handling time, and shipping may take 1-3 days'. Contacted them on the 13th as still showing as not dispatched, got automated response on 14th. Marked as dispatched on 16th Jan. Delivered on 19th, 10 days after ordering. No apology or other contact.

9 januari 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello,

Thank you for sharing your experience with Superfood Market.

We are really so sorry that you had a poor experience with us. We have taken your feedback on board and will be discussing it at our next customer success team meeting. In the meantime, we would love the opportunity to put things right for you so please reach out to us via your support ticket. Where possible we will do whatever we can to correct our shortcomings. We hope to work with you to fix things to your satisfaction as we do not want to lose you as a customer. We look forward to hearing from you.
Kind regards
Emily Taylor
Customer Relations Manager

Beoordeeld met 5 van de 5 sterren

Such a great choice of products from…

Such a great choice of products from this family run business, my favourite things all in one place. Well packaged and arrived within the time span described on the website.
I will definitely purchase and support this business again.

8 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My first time ordering from Superfood…

My first time ordering from Superfood Market and it was a pleasant experience. I was looking for organic plant based milk and the best price was found on Superfood Market. I decided to go for it and placed my order. Delivery didn't take long at all and my order was delivered when promised. I know that I'll be back to look for more deals and become a regular customer. This is a well run family business who value their customers and this is a massive bonus for me. Thank you guys, will be back again soon.

13 januari 2024
Review zonder uitnodiging

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