ST Reviews 

Really efficient company, very good product range, jut wish international shipping costs were lower.

Shocking and very uunprofessional to deal with, no response to an enquiry after 3 working days, I chased and was rudely told Monday was the first working day and I need to wait. Today when I emailed to say they're sales team clearly don't want my business I was told and I quote "Hello, At this time we do not wish to do any business with you" AVOID AVOID is my advice, I found them very unhelpful and they have lost my business forever...check out their other reviews on here as well.

Ordered and paid £1,100 for rear light upgrades for my Range Rover L405, advertised as genuine Land Rover items. Within 11 days of the lights being fitted condensation had appeared inside the sealed units on both lights. Return request submitted on the website, however I received a reply within a few minutes saying the return was declines as ‘items fitted to vehicle, refund not applicable’.
I responded to this email but never received any response from Super Tweaks, nor a refund.
The lights ended up becoming unusable due to the trapped moisture interfering with the LED’s and them not functioning correctly, meaning I had to purchase a further replacement set from a different seller. When comparing the further replacement genuine Land Rover lights purchased to what Super Tweaks had supplied, it was evident the products supplied by Super Tweaks were not genuine Land Rover items and therefore not as advertised. The inferior products Super Tweaks supplied can be bought elsewhere for a fraction of the cost and are NOT genuine Land Rover items.
Do yourself a favour and avoid buying from this company.

One should be allowed to give negative stars...
Ordered OEM style Defender alloys, but never received any reply from sales dep afterwards. Only when I threatened to cancell the order, they replied within a few hours. After that, no response to my emails until I decided to cancel. Funny enough, that made them reply after a few hours and confirm a refund. The refund was never received, and of course, no reply has been received afterwads. Have now opened a return case with my bank. Hopefully that will secure my refund....fingers crossed!!!

Shocking experience avoid buying from this seller. It took over a week to dispatch an item they don't respond to emails and have no customer service number as they don't accept incoming calls. The item itself which is supposed to be oem is poor quality and the brand logo which is suppose to be etched in the product is supplied loose to be stuck on however the tape included doesn't hold the item on and came off and was lost.
All in all a very poor product and experience

First time in over 10 years beeing scammed by a company.

I place an order in May 2022 for a pair of Ferrari Shields for my F430.

I was told order would take 4-6 weeks. Last email anwer from them was on June 30th.

Since then no answer from anyone, although when you contact them from a different address they will promplty answer.

Avoid at all costs.

An absolutely terrible company. Placed an order, asked for details over email, they never replied. Asked a couple more times for them to confirm and they cancelled the order. Despite THEIR OWN given time to return thousands of pounds they haven't done so and have refused to address the question of when we'll get our money back. We are instituting legal action.

Appalling over email, almost impossible to contact over the phone. Some people might get their orders, for many it's like playing Russian Rouette with four chambers loaded.

Avoid this company!

Extremely rude and abusive on e-mail, had to raise a dispute with my bank as no refund received after they cancelled the order with no explanation, only to have received a part refund eventually!

Very suspect company with very poor approach to customer service, god knows how they’re still in business and if you did receive your goods then you were one of the lucky ones!

Thankfully my bank is dealing with this and will never use them again.

I ordered some lights from this company but was sent the wrong product. I’ve tried contacting them via a form on the website and email but have so far had no response. They have a phone number but it’s just a recorded message saying they no longer use the phone due to Covid!

I get that mistakes happen, that’s fine but when you can’t contact them to get it resolved it’s a problem. I definitely won’t be using this company again.

Update: Still no response from ST. I’ve now received a refund via my credit card company, despite ST challenging this with them and then asking for more information on the order details via TrustPilot about this review to try and get it removed!

Betrüger!
Finger weg, habe für 200€ Ware bestellt und nie erhalten. Angeblich vom Zoll in Nürnberg zurückgeschickt, obwohl ich inklusive Zollgegühren bezahlt habe. Auf Mails wird anfangs geantwortet, aber Geld ist weg. Anwalt macht auf Grund der geringen Summe sicher keinen Sinn, scheint die auch nicht zu interessieren.

I ordered a set of rear lamps for my RR Evoque, i enquired as to how long before they would arrive. I was told they we’re not in stock and would be about 4 weeks. I waited, after 6weeks I asked again no reply. Finally i said if you cant supply please me a refund £256.00 inc.
its now been 20days and no refund or parts. Correspondence from this company is minimal and non informative or just non existent. If you feel this a poor review i’ve got all the emails regarding the transaction which i will be taking to my solicitor very shortly.

Brian Ahern

1st and last time customer
How can run a legit company without a telephone that takes calls.

If you've already looked at reviews for this company then finding another bad one won't come as a surprise. I wish I'd looked myself before doing business with them but like most people I guess we just trust a business to be fair and above all honest. Do yourselves a favour and avoid Supertweaks.. You probably will not get your order and will have to go through your bank to get your money back. You will not get an apology nor an explanation from Supertweaks but what you can expect is lies, false delivery dates, quotes from the companies 'Terms and conditions' that don't actually exist and ignored emails. Oh yeah they don't answer the phone any more because of covid (yawn!!) It's incredible that a company like this are allowed to trade and the fact that they have 3 stars on here is unbelievable when the majority of customers are nowhere near satisfied! So to sum up, if you actually expect to receive what you order or a refund then stay away and shop elsewhere.. If you don't mind theft and ignorance then use supertweaks.. They are the experts.

*F.T.A.O. SUPERTWEAKS *

You are obviously more concerned about what is said here than actual customer satisfaction. I have just been contacted by Trustpilot asking if I could provide more information for you so you could resolve my issue or respond accordingly. Maybe try replying to your customers emails? You have all the information and have had more than enough time to deal with my issues.. YOU chose to ignore me. Deal with it!

Quick addition-
AGAIN SuperTweaks have tried to have my review removed.
They Failed Again!!
TrustPilot believe my reviews-
Do read them.
Still not got my £1463.00 refund!

LOL. These guys really, really don't like a bad review. Our business website's online form is now being inundated with offensive messages/personal insults - an example **** *** BALDY & similar. It's all pre-school level stuff that your average 6 year old would be proud of, pathetically amusing to a small degree, but for the fact that they are clearly prepared to search you out personally on the internet in order to do this to sites/pages linked with you that have nothing to do with the failed transaction you had with their company. Others have reported similar treatment/insults/profane emails so it is obviously their thing when they feel foiled. So, not only thieves and conmen but nasty, abusive stalkers too. Never mind, all more ammunition to get this pair struck off as Company Directors. That they have the time for this makes it evident that negative reviews, albeit very honest and genuine, really must affect their bottom line and they don't like that.
PS. I have a rather lovely, full head of hair.
Absolute muppets.

Still waiting for a $1,083.00 refund from Super Tweaks. I ordered two parts from them. 9 weeks later, they still hadn't sent them. When I emailed them to ask why, Rob informed me that the shipping would be significantly more than what I had already paid 2+ months ago when I placed my order. When I asked why they hadn't contacted me for 64 days about the (supposed) issue, Rob hit me with a barrage of homophobic and bigoted phrases. After some choice exchanges via email (he also had some insults for our US President), I let him know that I'd be reporting my experience on a few review sites. Based on Google and TrustPilot reviews, it appears that Super Tweaks has a lengthy history of taking money from people and not delivering products nor issuing refunds. Do yourself a favor and read the DOZENS of fraud reports about this company before doing business with them. I'm not the only person they've ripped off. I'm lucky I may only be out $1,083.00. Some people are out $3,000.00+ and unable to gain recourse because they are located outside of UK. Live and learn I guess.

Still waiting for the items or refund, almost 16 months by now. Please stay away from this company or you will loose your money.

I ordered parts over 4 months ago and they never turned up. I contacted them to cancel and get a refund but the money was never refunded! As others have said, avoid this company.
They are a SCAM!!!!!

My first time using this company and therefore only 4 stars, quick delivery and happy with products.

I ordered two parts, after weeks of waiting I contact them and was told one of the parts was on back order to them. I asked for the instock part to be sent which they did, I chased the back ordered part and they said it had been sent with the first part which is a lie, they didn't have the part at that time. They are now ignoring my emails and when you phone them the answer machine says they are not taking calls due to covid, I will never buy from this company again and will be taking them to small claims court to get the money back for the part they never sent!

I had a great experience with Super Tweaks. Ordered an exhaust system for my F355 and received in two weeks. Good comms and decent service. Thanks lads.