Sussex Surrey Doors and Windows Reviews 

60
TrustScore 5 uit 5

4,8

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent overall experience with Sussex Surrey Doors and Windows. The initial survey was done very professionally and by someone who clearly knows how to measure accurately as the windows were fitted... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Simon and his team are all helpful, hardworking and polite. Scott replaced an outside door on a boiling hot day and did an excellent job. I honestly don't think you could find a better doors and windo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

From start to finish excellent! Rosie gave me a quote; she was efficient, responsive and patient as I went back to her a few times and nothing was too much trouble. Danny came out to measure up a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

From the beginning we felt as had a no pressure, honest meeting with Simon the owner and then a very competitive quote. We had no hard sell, like the other companies. The work was completed by Ton... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dubbelglaszetter
  2. Vensterinstallateur

Informatie afkomstig van verschillende externe bronnen

Replacement doors and windows Sussex and Surrey - Sussex-Surrey Doors and Windows supply timber windows Sussex, double glazing Surrey and wood effect …


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

60 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,8

Alle reviews

(60)

21 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

New windows and doors in Billingshurst

We have just had all of our windows and doors replaced by Sussex Surrey and can't speak highly enough of every aspect of the process. From our initial conversations with Barry, who opened up the showroom to accomodate us on a weekend when it was normallly closed, and Dan, who measured, advised, and surveyed our existing doors and windows, through to the exceptional work done on the installation by Duncan and John. The finish is superb, and the installation was done with the minimum of fuss, and mess. We are absolutely delighted with the transformation that the windows and doors have created, and would highly recommend the services of Sussex Surrey Doors and Windows to anyone that is looking to replace their own windows and doors. And all completed at a very competitive price !!

3 mei 2024
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

What a fabulous review, thank you! We love knowing what a positive impact our work has on our customers and will always do whatever we can to accommodate any requests if we can.

Beoordeeld met 5 van de 5 sterren

New windows and doors

I am very happy with all aspects of the service I received. Good communication with Julie from the start and Barry had some great ideas as I was changing all my windows and doors that were very old and broken. Dan's survey visit resulted in excellent attention to detail to ensure the installation would go well which was very reassuring.
I was impressed with the fitting by Tony and Jon who were organised and accurate throughout. They did an excellent job and I'm very happy with my new windows and doors.
I can highly recommend this company to do a very professional job from start to finish.

26 april 2024
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Wow, what a fantastic review. Thank you for taking the time to share your experience and we are delighted that everyone involved has provided the same high level of service.

Beoordeeld met 5 van de 5 sterren

Lovely Back Door

Fantastic service through out from the quote to fitting of our back door.
Quick installation and very efficient service from the fitters. Took great care and attention to detail. Even cleaning up and final preparation of completed work.
We are very happy and would definitely recommend.

18 april 2024
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for your lovely review. We do appreciate you taking the time to share your feedback.

Beoordeeld met 5 van de 5 sterren

Great and swift service

Great and swift service from time of initial enquiry right through to installation of a garage side door.

14 maart 2024
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for your review. We are pleased that you are happy with the service we have provided.

Beoordeeld met 5 van de 5 sterren

Quality service, product and installation.

Can’t fault the service provided. Quality product fitted expertly and with care by a very experienced contractor.

20 februari 2024
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for taking the time to leave a lovely review. We truly appreciate it.

Beoordeeld met 5 van de 5 sterren

Very happy with the service from Surrey Windows and Doors

Delighted with both the products and the services received! The staff were helpful and efficient and the fitters did an excellent job.
Would use them again without hesitation!

26 januari 2024
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for your wonderful review. It means a lot to us all to know that we are making our customers so happy.

Beoordeeld met 5 van de 5 sterren

First class service

SussexSurrey Doors and Windows provided an excellent service from start to finish.

The whole process was so straightforward, from the first phone call to visiting their showroom, followed by the subsequent measuring and installation of a door and window.

Their professionalism and expertise cannot be faulted. A first class job.

Thank you.

19 december 2023
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for such a wonderful review. We truly appreciate hearing how happy you are with our service.

Beoordeeld met 5 van de 5 sterren

Fantastic experience with Sussex Surrey…

Fantastic experience with Sussex Surrey and doors Danny and team took care of everything my mum is over the moon with her new door thank you so much!

8 november 2023
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you so much for taking the time to leave a review. We are delighted that your mum is so pleased with her new door.

Beoordeeld met 5 van de 5 sterren

Replacement windows and doors

Very pleased with the Service received from Sussex Surrey Doors. I know my tenant at 104 Updown Hill, Haywards Heath is delighted with everything. Visiting the showroom for ideas of colours to Front door etc.
Had 6 windows, French door and cottage style front door to look more natural. Thank you and the fitter did a thorough job ensuring all was happy every step of the way. Would recommend this company to anyone.
Kingsley Nugent

7 september 2023
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for this lovely review. We are so pleased that yourself and your tenant are delighted with our service.

Beoordeeld met 5 van de 5 sterren

From very first contact to very minor…

From very first contact to very minor correction after installation, the service from Sussex Surrey Doors and Windows has been faultless. Simon was always very responsive and helpful, and all the people who worked hard for delivery installation and after care all very helpful and professional. Would highly recommend!

25 augustus 2023
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for such a lovely review of our whole team. We appreciate you taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

40 year old windows replaced.

Moved to a bungalow with windows that have been in for forty years. Contacted Sussex and Surrey Doors and Windows, they came out next day to give us a quote, followed by surveyor couple of days later. Five weeks later they have been installed. Very pleased with quality of product, the two chaps doing the job very meticulous and very clean. Would highly recommend.

24 augustus 2023
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for this really lovely review. We are delighted to hear how happy you are with our service and the product.

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service. Door was installed in a few hours and the fitter did a fantastic job. Very neat finish inside as well as out. Would have no hesitation in recommending.

1 augustus 2023
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for taking the time to leave your review. We are delighted that you are so happy with how everything went.

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

We bought a new set of patio doors and are absolutely delighted with them. We had excellent service from start to finish. Simon helped with our selection and was very pleasant to deal with offering advice without ever being pushy. The doors were ordered and delivered very efficiently and on time. Our fitter Tony was also very nice and did a very neat and tidy job removing the old doors and replacing with the new very efficiently and leaving no mess. We would absolutely recommend this company 100%. A pleasure to deal with.

28 juli 2023
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for such a lovely review. It is always so good to know we are achieving our aims and delivering a friendly and efficient service.

Beoordeeld met 1 van de 5 sterren

Unbelievable

Unbelievable
Simon carry on to be the customer antagonist you will soon realise that’s is not the way to respond. A few people did warm me about you but I was kind enough to give you a chance. See I am not surprised that there are loads of article in the press about you. Keep digging Simon and this will go on perpetually.

17 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Clean,tidy and friendly

We had Barry come to measure up for the new Windows and Front door,he was very helpful talking us through openings and door and window handles etc.
Steve and Tyler came to fit the Windows and door.Both were friendly ,clean and tidy in their work and have made a super job .Thank you all .

7 oktober 2022
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

Thank you for your lovely review and I will pass your comments on to Barry, Steve and Tyler.

Beoordeeld met 2 van de 5 sterren

Poor after sales service

Had some windows installed in June and within 2 days found some issues. We were promised an engineer would be out if we pay the balance. We paid, but nobody came. They then said they had passed the matter to the manufacturer who have quoted 2 months to come out to look at them. So it seems once they have your money they don’t care.

21 juli 2021
Review zonder uitnodiging
Logo Sussex Surrey Doors and Windows

Antwoord van Sussex Surrey Doors and Windows

We are sorry that you feel that you have received such poor aftersales service. As a small and well respected local company we do take a lot of pride in our justifiably high reputation and appreciate any opportunity to put things right when there is a problem.

Having checked the timeline on your records we notified the manufacturer immediately after you made us aware of the problem and they responded promptly with a date for their engineer to visit you. The reason for the delay in the appointment is that during the pandemic and the various lockdowns, their engineer was not allowed to travel out of area for quite some time. This resulted in a serious backlog which the manufacturer has been working through and the engineer's diary has become very full. They do not offer emergency appointments so we asked that you go on the cancellation list, should an earlier appointment arise.

Our terms and conditions are clear on the procedure for the payment of the balance, which is due on the final day of installation, and that you can withhold a partial balance pending the resolution of any outstanding issues. We definitely do not say that we won't respond to a problem if you haven't paid. The only thing we are not able to do is issue the guarantee paperwork until the balance is settled. If there was a misunderstanding then please accept our apologies.

We take our aftersales responsibilities very seriously and accept that unfortunately there will sometimes be issues that need resolving after the installation, and that is as important for us to resolve as any other part of the process. We care about each and every job we do, and have very many extremely satisfied customers, even in instances where there were hiccups along the way, which is the reason we have such a good reputation and receive so much work by way of recommendation.

On this occasion we have done everything we can within a reasonable time frame, notifying you at each step, but the issue with the delay in receiving a visit from the manufacturer is out of our control.

Beoordeeld met 5 van de 5 sterren

Very highly recommended

As I write this review the fitters are on site.

From start to finish the service has been wonderful. The showroom staff and surveyors are really accomodating, the range is excellent and the quality is top-notch. The fitters are fun, friendly and super helpful. They are also polite and tidy.

Prices are competitive and communication is perfect. Really, what more can you ask for?

2 juni 2020
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer