Terrible company do not work for them. So many people have not been paid. One of them also myself. I was off sick and didn't get paid on payday. No one contacted me to tell me I have no job they just... Toon meer
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Lees wat reviewers zeggen
I have left Intesa, who works for Switch Experts, and quite frankly, I’m glad I did. Intesa pocketed my Tax and National Insurance for an entire YEAR. When I asked for my P60, they t... Toon meer
Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was lo... Toon meer
Called up to set up my broadband spoke to luke, he was awesome very responsive very helpful have no complaints whatsoever, model customer service 10/10 I usually never leave reviews lol so that say... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
SwitchExperts is a comparison and switching service that helps you to compare prices on a range of products and services for your home and for your business. You can do it online or speak to one of our Switch Experts who will find the best deals for you.
Contactgegevens
Southmoor House, Southmoor Road , M23 9XD, Manchester, Verenigd Koninkrijk
- 03300583001
- customercare@switchexperts.co.uk
- www.switchexperts.co.uk
3,1
Gemiddeld
1K reviews
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Googled and found Switch Experts and really pleased
I Googled and found Switch Experts and looked at their site and made an enquiry. I was contacted by phone with minuets by a very helpful and very knowledgeable person. I was talked through the very best deals that would suit my requirements. I decided to go with Virgin Medea and everything was organised right there and then - it was just so easy!
13 mei 2024
Got a good deal with talk talk
Got a good deal with talk talk. And the lady I spoke to was very helpful and polite thanks.
13 mei 2024
This company cheated me by providing me…
This company cheated me by providing me wrong and fake information which made my business go in loss. Never trust this company.
12 mei 2024
Review zonder uitnodiging
Landlord enquiry
I was enquiring for a property for which I am the Landlord.
As the contract wouldn't be in my name you weren't able to help me at all.
A complete waste of my time and yours.
I suggest your web site should make clear that you expect enquirer's to be able to proceed to a contract.
13 mei 2024
Antwoord van Switch Experts
Hi there.
Thank you for bringing this to our attention.
I would like to sincerely apologise for the inconvenience and frustration you experienced during your recent enquiry.
We understand how valuable your time is and regret that our process did not meet your expectations.
Your feedback is very important to us, and as a result, we will review our website to ensure it clearly communicates our process. We strive to provide a seamless experience for all our customers, saving time, money, and hassle for all.
If you want to view instant prices on the latest deals, please go to: https://bit.ly/41aWmYg to enter your postcode and refine broadband offers for free.
If there’s anything else we can assist you with or any further feedback you’d like to share, please don’t hesitate to contact us.
We look forward to helping you find a deal for your property in the near future.
Best wishes,
Victoria
I did not request a call
I did not request a call, the caller was not interested and continued to ask questions. I expected to recieve a quote on line.
13 mei 2024
Antwoord van Switch Experts
Hi there Bohdan. We truly regret any inconvenience that you may have had to deal with. We appreciate that the unexpected call and the following inquiries have frustrated you.
We really value your input and I want to assure you that we're dedicated to streamlining our procedures.
Please visit our website to get a price online without having to phone us. You can instantly see deals in your area by visiting: https://bit.ly/41aWmYg without the need for a phone call.
If you have any more queries, please get in touch with us at any time. You can email us at: customercare@switchexperts.co.uk.
We aim to serve you more effectively in the future and improve the way we showcase our deals, for every customer.
Thank you again and best wishes,
Victoria - Switch Experts
Very straightforward process
Very straightforward process. Customer services - James, from Birmingham, was first class. Very friendly, confident and informative.
10 mei 2024
Did not sign up.
Well. I was phoned up while I was still looking at various offer. I explained I was just researching at this stage as my contract doesn’t end until July. I did NOT sign up to anything.
11 mei 2024
Antwoord van Switch Experts
Hi Rosemary. Thank you for making us aware of this matter. I'm really sorry that you received an unplanned phone call before completing your quote inquiry.
This is not part of our process and I can only apologise again as we recently experienced a technical issue. It's our priority to make every customer feel empowered to choose the right deal at the right time, without feeling pressured.
Please go to: https://bit.ly/41aWmYg to view the latest broadband offers in your area for free. You can view prices instantly without the need for a phone call or any hassle.
If you ever have any more questions or concerns about our service, please don't hesitate to get in touch. We look forward to helping you in the near future.
Thank you again for leaving your feedback.
Best regards,
Victoria - Switch Experts
Antwoord van Switch Experts
Hi Kim. Thank you for bringing this to our attention.
We sincerely apologise for any inconvenience you experienced when using our service. We understand the need for a straightforward process and want to reassure you that you can view instant price quotes on our website at any time, without the need for a phone call.
Please go to: https://bit.ly/41aWmYg to view the latest broadband offers in your area.
If you have any further questions or need assistance, feel free to reach out at your convenience.
We look forward to serving you in the future!
Best wishes,
Victoria - Switch Experts
The person I spoke to was pleasant and…
The person I spoke to was pleasant and honest,explained everything perfectly well,to be honest it was a pleasure to talk to.
11 mei 2024
just need estimate
just need estimate, i dont want to speak to anyone at this moment in time.
11 mei 2024
Antwoord van Switch Experts
Hi Martin. Thank you for taking the time to leave your review.
I'm so sorry that we were unable to help you on this occasion and I want to assure you that we understand and respect your preference.
Please visit our website to get a price estimate without needing to speak to anyone. You can see deals in your area instantly by entering your postcode into: https://bit.ly/41aWmYg
If you have any questions in the future, we’re always here to help.
Thank you again and best wishes,
Victoria - Switch Experts
Antwoord van Switch Experts
Hi Ken,
Thank you for your feedback. I'm really sorry to hear that you had to look elsewhere on this occasion. We're constantly working hard to expand our offerings and showcase the latest offers, and I apologise that we couldn't help you find a deal on this occasion.
We're really keen to help find you a new suitable and affordable deal and urge you to check out our most recent offers, which you can do for free by visiting: https://bit.ly/41aWmYg
You can also contact our team directly on: 03300583001 to discuss in more detail.
We hope to hear from you in the near future and want to thank you again for bringing this to our attention.
Best wishes,
Victoria - Switch Experts
Antwoord van Switch Experts
Hi there,
We’re sorry to hear about your experience and apologise that we didn't meet your expectations.
Your feedback means a lot to us, and we're committed to making things right. It's our priority to offer tailored help to every customer who enquires with us.
Please contact our customer service team at: customercare@switchexperts.co.uk, so we can address your concerns directly.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Victoria - Switch Experts
would give zero if could high pressured…
would give zero if could high pressured sales really rude
31 januari 2024
Review zonder uitnodiging
Rude & pushy, don't trust
I left my details online & had a call back from Alison within 3 seconds. A very pushy, aggressive & rude woman who wouldn't accept that I didn't want to sign up immediately even though I explained that I had to give 30 days notice to my current broadband provider. She focused on 2 deals that were obviously offering her the greatest commission & failed to mention the 3 that I had found earlier on another comparison site. In the end I had to put the phone down because she kept repeating "what is stopping you from signing up" a known aggressive sales tactic from the old timeshare scripts. I wouldn't trust this company with my bank details & won't ever be using them again.
24 januari 2024
Review zonder uitnodiging
Antwoord van Switch Experts
Hi Nicola. I want to sincerely apologise for the negative experience you had with our representative. This is certainly not the level of service we strive to provide at our company and I'm grateful that you've brought it to our attention.
Your feedback is incredibly valuable to us, and I assure you that we take it very seriously. We will be conducting a thorough investigation into this matter to ensure that such behaviour is corrected promptly.
It's disappointing to hear that you didn't feel heard or respected during your call. We understand that choosing a broadband provider is an important decision, and it's crucial that you feel supported and empowered throughout the process.
Please know that we are committed to improving our service and ensuring that all our customers receive the respect and assistance they deserve.
Once again, I apologise for the negative impression this experience has left you with. If there's anything we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly at: customercare@Switchexperts.co.uk.
We hope to have the opportunity to regain your trust in the future.
Best regards,
Victoria - Switch Experts
Callum was great
Callum was great, really knowledgeable and offered me some good hints and tips. My call back was super quick, and Callum was really friendly and it was great to not have to talk to a robot.
17 januari 2024
Review zonder uitnodiging
DO NOT work for this company did not…
DO NOT work for this company did not pay staff and disappeared, they are a scam and will use your bank details
1 januari 2024
Review zonder uitnodiging
Antwoord van Switch Experts
Hi Molly. Thank you for bringing this to our attention.
I'm really sorry to hear about your experience.
Our team have looked into the matter and found that you were actually employed by Intesa, which is a business we have been working with on a subcontracting basis.
Despite this, we take your concerns seriously and want to assist in any way that we can.
If you could kindly provide us with specific details to: customercare@switchexperts.co.uk, we'll make every effort to investigate the matter promptly for you.
Your cooperation is highly valued and I want to thank you again for making us aware of your situation.
Best regards,
Switch Experts
The salesman must have known that the service he promised wasn't achievable...
I was fairly confident that there was no alternative to my existing broadband but asked anyway and was given absolute assurance that I would get a much better and far cheaper service. When the engineer arrived he said "you do realise that this broadband will be REALLY slow, don't you?"... the switch "expert" had moved me from full fibre to edsl.... when I had specifically checked that the new package was fibre and faster. Luckily I had not cancelled my existing contract. Strangely, Switch "experts" are not now returning my calls... they just say it's with a manager... appalling service, with zero point for anyone, just a waste for all concerned!
6 december 2023
Review zonder uitnodiging
Antwoord van Switch Experts
Hi Fiona.
I'm sincerely sorry to hear about the disappointing experience you encountered with us. Your feedback is invaluable, and I genuinely apologise for the fact that the standard you received does not align with our standards.
Please be assured that I've escalated your case to our management team for immediate review and resolution.
Your patience and understanding during this process are greatly appreciated. If you would please be willing to share some more information about your experience with us and send it to: customercare@Switchexperts.co.uk, I'd be extremely grateful.
Our team are committed to reaching a swift resolution that meets your expectations and ensuring that similar situations never happen again.
Thank you for bringing this to our attention.
Warm regards,
Switch Experts
Rude customer agent
Rude customer agent, Shamus. 5 attempted calls in a hand of hours, when you mention the number of calls "If you picked up the phone we would not be calling", should be sacked from his job, and if that is the attitude of the company no wonder there are more bad reviews.
1 december 2023
Review zonder uitnodiging
Antwoord van Switch Experts
Hi John.
I'm sincerely sorry about the frustrating experience you encountered with our customer agent, Shamus.
Please accept our apologies for the inconvenience caused by repeated attempts to reach you within a short span - this is not our code of conduct.
We deeply value each customer interaction and are genuinely disappointed to hear about the service discrepancy you experienced.
This does not align with the standards of professionalism and courtesy we uphold at our company.
Rest assured, we've addressed this matter internally to ensure that our team members provide exemplary service at all times.
Your feedback serves as an opportunity for us to improve and refine our customer service approach.
We'd like to extend our sincerest apologies once again and hope that you'll give us another chance to assist you.
Please feel free to contact us directly at: customercare@switchexperts.co.uk, so that we can resolve any outstanding issues and hear more information from you directly.
Thank you for your understanding and for bringing this to our attention.
Best regards,
Victoria - Switch Experts
Not good I'm afraid
Not good I'm afraid. I found Switch Experts as part of my research into an alternative broadband provider now that our ridiculously expensive BT contract is up for renewal. A call handler I think called Joel answered and immediately started by calling me 'mate' with every breath (I'm 60, I am not his mate). He gave me some prices, but when I said fine, can I discuss with my wife and agree a package, he then became quite aggressive and pushy, wanting to wrap it all up there and then. He wouldn't even countenance me calling them back tomorrow! 'It's real time mate', he said (raising his voice quite aggressively), 'why call if you're not gonna buy now mate?'. I just listened to him in disbelief, then hung up. If he'd been a bit more patient and not so pushy, I may well have proceeded, but not now.
16 november 2023
Review zonder uitnodiging
Antwoord van Switch Experts
Hi Nick.
Thank you for sharing your recent experience with us.
I'm truly sorry for the interaction you encountered during your call with us. Your feedback is incredibly important as it helps us improve our service.
We're deeply sorry for any unpleasantness caused by the tone and approach of our representative, Joel. This behaviour does not align with our standards of professionalism and courtesy.
We understand the significance of patience and respectful communication, especially when discussing important decisions like choosing a new broadband provider.
Your feedback has been promptly shared with our team for immediate attention and action. Our goal is to create a supportive and accommodating environment for our customers, and we regret that this wasn't reflected in your experience.
If you reconsider discussing your broadband options with us, we're here to assist in a manner that respects your preferences.
Your satisfaction is our priority, and we'd appreciate the opportunity to regain your trust.
I apologise once again for any inconvenience caused.
Should you have any further concerns or if there's anything more we can do to assist, please feel free to reach out to us directly by emailing: customercare@switchexperts.co.uk at any time.
Best regards,
Switch Experts
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