Although my software update had taken longer than planned, regular updates had been provided by Jessica and the loan car helped with work commutes and hospital visits. Nothing appeared to be to much... Toon meer
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Great experience. Shaun the service manager went above and beyond from the moment he took over from a very complex problem I had. Thanks for all your hard work and understanding. Luke
James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... Toon meer
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Royal Scot Road,Pride Park, DE24 8AJ, Derby, Verenigd Koninkrijk
- 01332 546800
4,5
Uitstekend
1K reviews
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Great customer service from beginning…
Great customer service from beginning to end. Gareth and the body shop team did an excellent job.
12 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
James thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Gareth and the body shop team provided excellent service throughout. It’s always our aim to ensure every customer feels valued and well cared for from start to finish. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best regards, The Derby Audi Team
Outstanding service from everyone
Outstanding service from every person I came in contact with. Jessica & Shaun were exceptional in explaining everything in detail & went above & beyond! So great to have an amazing team at my local Audi garage!
5 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Jessica and Shaun provided exceptional service and took the time to explain everything in detail. It’s fantastic to know that our team made such a positive impression and that you feel well supported at your local Audi garage. Your kind words truly mean a great deal to us all. We look forward to welcoming you back in the future. Best wishes, Derby Audi Team
Completed work under warranty which was…
Completed work under warranty which was ok hard to mess up. Second time I asked for a health check and didn’t complete it aswell as the car wash being terrible just been sprayed with a hose. Also asked my preference for courtesy car as I drive auto and they booked me a car out on my conformation and on the day fobbed me off with a manual car which made me uncomfortable and just overall poor service.
5 juni 2026
Review zonder uitnodiging
Excellent experience
Shaun went out of his way to ensure I received top quality and care, thankyou.
3 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear Joanne, thank you ever so much for your kind words. We are delighted to hear that Shaun provided you with such excellent care and attention. It is always our aim to ensure every customer receives the highest quality service, and your feedback truly honours our efforts. We greatly appreciate you taking the time to share your experience and look forward to welcoming you back to Derby Audi in the future. Wishing you all the very best. Kind regards, The Derby Audi Team
Excellent staff
Excellent staff
Good communication
Clear info on what would be happening
2 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Carol. Thank you very much for your kind words and for taking the time to share your experience with us. I am delighted to hear that our staff provided excellent service and that communication was clear throughout your visit. It is always our aim to keep customers well informed and comfortable with every step of the process. Your feedback is greatly appreciated. We look forward to welcoming you back in the future. Thank you, Matt Lane - Head of Business
Absolutely shocking service
Absolutely shocking service. Had nothing but problems since purchasing our car and the lack of customer care after the sale is abysmal. Wasn’t told until we went to collect that the spare key was missing. Then made to wait nearly 3 weeks for a new one. Fault on the car and after 2 week in their workshop it’s still not sorted. Now expected to be without the car for another week and no courtesy car. Wouldn’t even bother to escalate to the sales manger. Don’t even trust they’ve done what they say to try and repair the issue. Communication… what’s that?
27 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Kyle, I am sorry to hear about your disappointing experience with Derby Audi. The level of service you describe falls far short of our standards, and I would like to invite you to contact me directly on matthewlane@sytner.co.uk, as I would be keen to discuss your concerns further and work towards a resolution. Thank you for bringing this to our attention. Matt Lane - Head of Business
Customer focused
Every person in the dealership is friendly and accommodating they all aim to please and Jessica handled my service perfectly. Thanks to all
1 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Amanda, thank you ever so much for your kind words. I am delighted to hear that you found everyone at the dealership friendly and accommodating. It’s wonderful to know that Jessica handled your service perfectly and made your experience a positive one. Your feedback truly means a lot to us and encourages the whole team to continue providing excellent service. See you soon, Matt Lane - Head of Business
Well looked after while I stayed all…
Well looked after while I stayed all day while work was being done. Given lunch. Rescued on the second day when I had a puncture on my way to the Derby dealership. Efficient work by service team
28 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Peter, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear you felt well looked after during your visit and that our team could assist you promptly, especially with the puncture situation. It’s great to know you appreciated the lunch and found our service efficient. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Need front facing service advisors, not hidden away in an office
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it’s not fair on the reception staff, who are very nice people but who are not technically trained and end up fetching the service advisors out anyway. Car cleaned good as requested, workmanship good. Video of car informative.
27 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Michael, thank you for your thoughtful feedback. We’re pleased to hear you found our staff lovely and appreciated the cleanliness and workmanship on your car, as well as the informative video. We understand your concerns regarding the service advisors being based in an office rather than front-facing. Your comments about the this are noted, and we will take it on board and discuss in our next leadership review. We value your input and hope to continue providing a positive experience for you in the future. Matt Lane - Head of Business
Great service from Sytner Drive…
Great service from Sytner Drive Accident Aftercare. Took charge of everything and I had to do nothing whilst my car was repaired after a third party fault Accident. They even dealt with the others parties insurance. I would definitely use a gain and the standard of work was excellent
22 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Gary, thank you very much for your kind words and positive feedback. I am delighted to hear that the Sytner Drive Accident Aftercare team made the process straightforward and stress-free for you, especially when dealing with the third party’s insurance. It’s wonderful to know you were pleased with the standard of work on your car. Your recommendation means a great deal to us, and we look forward to assisting you again in the future. Matt Lane - Head of Business
Great experience
Great experience. Found the exact car I wanted within my price range. Excellent customer service especially from Norman
19 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Claire, thank you very much for your kind words and for taking the time to share your experience with us. I am delighted to hear that you found the exact car you wanted within your price range and that Norman provided excellent customer service. It’s always our aim to make the car buying process as smooth and enjoyable as possible. Your positive feedback is greatly appreciated and motivates us to continue delivering the best service to all our customers. Matt Lane - Head of Business
Top notch service!
I had a great experience with Audi Derby, my car got crashed into last month and with the help of Gareth Oates and James Lester, I was quickly back on the road, the whole process was seamless and I can’t fault them! I would always recommend Audi Derby to anyone if they were to purchase an Audi :)
16 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you very much for your kind words and positive feedback. I am delighted to hear that Gareth and James were able to assist you promptly and make the entire process seamless after your unfortunate accident. It’s wonderful to know you’re back on the road and satisfied with the service provided. Your recommendation means a great deal to us, and we truly appreciate you choosing Audi Derby. We look forward to welcoming you again in the future. Safe driving and see you soon. Matt Lane - Head of Business
Avoid Audi Derby like the plague all
Avoid Audi Derby like the plague all. Just had my A5 serviced which ended up costing me over £700! No transparency in pricing , constant high pressure up selling all the time, ultra confusing list of services. Went in for what I thought was a 20k service at £340 but turned out that was the cost just for an oil change! Never going again and never buying an Audi again. I’ve met double glazing salesmen with fewer sharp practices!
5 mei 2026
Review zonder uitnodiging
Car purchase
Your salesperson, Joel made the purchase an the car a v pleasant experience. He was extremely helpful, humerous and friendly.
21 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Robert. Thank you ever so much for your kind words. I am delighted to hear that Joel made your purchase and overall experience so pleasant. It’s wonderful to know he was helpful, humorous and friendly throughout. Your feedback truly means a lot to us and encourages the whole team to continue providing excellent service. We hope you are thoroughly enjoying your new car and look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Recalled at Audi Derby
I recently had my car recalled at Audi Derby, and I must say the experience was excellent. The team handled the recall efficiently, and the process of getting my vehicle fixed was smooth and straightforward. The customer service throughout was outstanding, staff were polite, knowledgeable, and kept me informed at every step. I left feeling confident about the work done and very satisfied with the overall service.
23 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi AJ and thank you very much for your kind words and for taking the time to share your experience with us at Audi Derby. We are delighted to hear that the recall process was smooth and that our team provided polite, knowledgeable, and attentive service throughout. It is always our aim to keep customers well informed and confident in the work carried out. Your satisfaction means a great deal to us, and we truly appreciate your positive feedback. Matt Lane - Head of Business
The staff were very helpful and…
The staff were very helpful and approachable. We have previously dealt with Derby Audi, we always deal with Mark Inman who is courteous and professional.
18 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Rachel, thank you very much for your kind words and for taking the time to share your experience with Derby Audi. I am delighted to hear that our staff have been helpful and approachable throughout your visits. It is wonderful to know that Mark Inman has consistently provided courteous and professional service. Your continued trust and loyalty mean a great deal to us. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Absolute first class service from …
Absolute first class service from start to finish the staff were courteous and totterly efficient well done Audi.
17 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Stephen and thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service to be first class from start to finish. It’s wonderful to know our team were courteous and thoroughly efficient throughout your visit. Your positive feedback is greatly appreciated and serves as a fantastic encouragement to all of us here at Derby Audi. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Everything was sorted on my arrival as…
Everything was sorted on my arrival as soon as I entered the building by cholea as she took all my details to make sure they were correct.
17 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Paul, thank you very much for your kind words. We are delighted to hear that Cholea provided such a warm and efficient welcome upon your arrival. Ensuring all details are correct is important to us, and it’s wonderful to know this was handled smoothly. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
worst car service in 40 years
worst car service in 40 years. No oil and filter change. When I called about it, they lied that it wasn't necessary, and then called in 3 weeks to schedule another oil change. As a disabled person, I waited all day twice to pick up my car even though they didn't do anything to it. Yesterday I dropped off my car at 9:00 a.m. and it stayed there until 5:30 p.m., when the lady came and said with a smile that I, a person with mobility difficulties, should either leave my car with them until the next day or go to another service center to have the tires replaced because they don't have time anymore. At the same time, they were serving private clients all day long without any concern for me. Complete lack of professionalism and simple human kindness.
8 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Anna, I am truly sorry to hear about your disappointing experience and the inconvenience caused, especially given your mobility difficulties. This is certainly not the standard of service we aim to provide. I would like to invite you to contact me directly as Head of Business, at matthewlane@sytner.co.uk, so I can better understand your concerns and address them personally. Matt Lane - Head of Business
Got amazing service hear was so happy when I got my car back they did an amazing job and I am supper pleased. Also they kept me updated all the time on what was happening with my car
Amazing work on my car also very polite
8 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you very much for your kind words, Kyle. I am delighted to hear that you were pleased with the work carried out on your car and that our team’s politeness made a positive impression. We look forward to welcoming you back in the future for any of your motoring needs. Matt Lane - Head of Business
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