Although my software update had taken longer than planned, regular updates had been provided by Jessica and the loan car helped with work commutes and hospital visits. Nothing appeared to be to much... Toon meer
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Lees wat reviewers zeggen
Great experience. Shaun the service manager went above and beyond from the moment he took over from a very complex problem I had. Thanks for all your hard work and understanding. Luke
James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... Toon meer
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Royal Scot Road,Pride Park, DE24 8AJ, Derby, Verenigd Koninkrijk
- 01332 546800
4,5
Uitstekend
1K reviews
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Excellent!✨
Excellent!✨! As extra attention to detail and also recommended something I had not noticed . Thank you 🌟
30 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Cecilia - Thank you ever so much for your wonderful review. I am delighted to hear that our attention to detail made a positive impression and that our recommendation was helpful. It’s always our aim to provide exceptional service and ensure every customer feels valued. Your kind words truly mean a lot to the team here at Derby Audi. We look forward to welcoming you back in the future. Matt Lane - Head of Business
experience was good
experience was good. service was great and collected vehicle on time.
only downside this time was I didn't receive a video of technicians report as on previous visits.
1 april 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Mushtaq, thank you for your kind words and for taking the time to share your experience. I am pleased to hear that the service was great and that your vehicle was collected on time. I do apologise for the absence of the technician’s video report on this occasion, as I understand how helpful it can be. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. Matt Lane - Head of Business
First class service
Harry was very welcoming and kept me fully informed throughout my journey at this dealer, car was cleaned and the MOT included a complimentary health check on the car which was very useful , first time here and very happy to return , just need a bigger car park as i struggled to find a space.
19 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Martin. Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Harry made you feel welcome and kept you well informed throughout your visit. It’s great to know you appreciated the complimentary health check and the cleanliness of your car. We’re pleased you’re happy to return and truly value your feedback regarding the car park. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Thoughtful and courteous
Thoughtful and courteous from start to finish by all staff involved
26 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear Martin, thank you very much for your kind words. We are delighted to hear that you found our team thoughtful and courteous throughout your experience with us. It is always our aim to provide a high standard of service from start to finish, and your feedback is truly appreciated. We look forward to welcoming you back to Derby Audi in the future and hope to continue meeting your expectations. Matt Lane - Head of Business
Smooth as silk and many pleasant attitudes
Great welcome from ever-smiling Simon and a great chat to the engineer (Harry Walter), who found time to come and meet me and explain anything I have to say.
26 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Martin, thank you ever so much for your kind words. I am delighted to hear that Simon’s warm welcome and Harry Walter’s time and explanations made your visit enjoyable. It’s always our aim to provide a friendly and informative experience for all our customers. Your feedback truly means a lot to the team here at Derby Audi. We look forward to welcoming you back in the future and hope every visit continues to meet your expectations. See you soon, Matt Lane - Head of Business
Booked my Audi TTS in for a MOT
Booked my Audi TTS in for a MOT, service and break fluid change.
Very satisfied with the service from start to finish.
Dropped my car off the day before, friendly efficient staff.
Overall price good, I’d recommend the service plans for easy interest free monthly payments.
I’ve always taken my car to Derby Audi whom never fail to deliver good customer service.
25 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Gillian, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our staff friendly and efficient, and that you are satisfied with the service and pricing. It’s wonderful to know that our service plans have been helpful for you. We truly appreciate your continued loyalty to Derby Audi and your recommendation means a great deal to us. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Audi RS6 performance in for service
Audi RS6 performance in for service, received good video and recommendations for preventative maintenance and tyre damage. All work carried out as required. Friendly staff including Harry thanks and plenty of coffee will use again.
24 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Paul, thank you very much for your kind words and positive feedback. We’re delighted to hear that you appreciated the detailed video and recommendations, as well as the friendly service from Harry and the team. It’s great to know you felt well looked after during your RS6’s service, and that the new coffee was also on tap. We truly value your support and look forward to welcoming you back in the future. Thanks again for choosing Derby Audi. Matt Lane - Head of Business
Audi Q7 Sale and Aftercare
Giving Derby Audi 5 stars somehow feels like underselling them—this experience was on another level entirely.
I originally walked in just to browse, but from the moment I met Harry Krywiuk, I was made to feel genuinely valued. Every question, every detail, every moment—nothing was too big, nothing too small. By the time I left, I wasn’t just considering the car… I was genuinely excited by the thought of owning it.
After visiting other garages, one thing became crystal clear: the level of trust, care, and professionalism at Derby Audi was unmatched. When you’re investing £40,000, you want more than just a car—you want complete confidence that you’ll be looked after long after you drive away. That’s exactly what Harry delivered.
And when Harry wasn’t available, Alex Burkinshaw stepped in seamlessly—and that’s where the experience went from outstanding to truly exceptional.
When an EML light appeared, I had immediate support. The car was in with them the very next morning, I was provided with a replacement vehicle without hesitation, and reassured every step of the way that no issue—big or small—would ever be ignored. Alex’s aftercare in Harry’s absence was nothing short of incredible—proactive, reassuring, and completely customer-focused.
This wasn’t just good customer service. This was rare. The kind of experience that restores your faith in spending big money with complete peace of mind—especially coming from someone who works in a large corporate environment where that level of care often fades.
Safe to say, I won’t be going anywhere else again.
Harry and Alex—you’ve set the bar astronomically high. Keep doing exactly what you’re doing.
20 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you Andrew. I genuinely loved reading this review. Thank you for your incredibly kind and detailed review. I am delighted to hear that Harry and Alex provided such exceptional care and professionalism throughout your experience, even when things went a little wrong. It’s wonderful to know that we could offer you the confidence and reassurance you deserve when making such a significant investment. Your words truly mean a lot to us, and we’re honoured to have earned your trust. We look forward to continuing to support you for many years to come. Matt Lane - Head of Business
Brilliant mobile mechanic Andrew
Had the mobile mechanic Andrew out today from Derby Audi. Honestly couldn’t be happier with the outcome from today.
Andrew was a huge help and his customer service was brilliant.
Would highly recommend and will definitely be using his services again.
24 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you so much Jack, for your kind words and fantastic review. We’re delighted to hear that Andrew provided excellent customer service and that you were pleased with the outcome. It’s always our aim to offer a reliable and friendly service, so your recommendation means a great deal to us. We look forward to assisting you again in the future. Thanks once again for choosing Derby Audi and for taking the time to share your experience. Matt Lane - Head of Business
Staff member gave me a lift home
I came for routine service but was found to have 2 tyres with deep cuts. I couldn't wait to have new tyres fitted as needed to be elsewhere, so a member of staff gave me a lift home where I had access to another car and I collected the car the next day with new tyres fitted.
19 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Andrew, thank you very much for your kind words and for taking the time to share your experience. We’re pleased to hear that our team was able to assist you promptly and ensure your safety by identifying the tyre issues. It’s great to know that the lift home and swift fitting of new tyres made the process more convenient for you. Your feedback is greatly appreciated, and we look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Looking to buy a new car and…
I am looking to buy a brand new car and went on to the Sytner Audi local website to see what stock of new cars they had in stock to go and look at. Unfortuetly there absolute eubish web site cant show you there stock and if you try to find a certain model it doesnt let you find a new car only used . I think this is a ploy by the comoany to get you to call them so they have your details to pressure sell you a car.
I will look for a reputable Audi dealership that has a website that you can use...
20 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear R Haines. We apologise for the frustration you experienced with our website. It is certainly not our intention to cause any inconvenience or pressure. We appreciate your feedback as it helps us improve. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to assist you in finding the right vehicle in a way that suits you best. Kind regards, Derby Audi Team
We recently bought an Audi A1 from…
We recently bought an Audi A1 from Derby Audi, which we are delighted with. The young person in sales was new to the job and couldn't do enough for us. Because he was new, apparently a sales manager had to speak with us. We were clear from the outset that we were purchasing outright no lease and didn't want any extra's, particularly insurance for wheels, paint etc etc. The sales manager took us through the script and I politely stopped him and said we were not interested in any thing other than vehicle purchase only. He then proceeded to tell us that some customers could purchase any vehicle in the showroom outright, in fact some customers could purchase all the cars in the show room out right, and that we should let him finish. He wasn't just rude, but he was quite comical actually, not in a good way. Amateurish. I was about to say something when my wife put her hand on my knee. I knew she wanted me to remain quiet as we liked the young sales person and didn't want him to lose a sale. The said manager was appallingly rude, and to be honest i'm quite surprised I didn't say let's just forget the purchase.
23 januari 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear Greg, thank you for sharing your experience. We are pleased to hear you are delighted with your Audi A1 and appreciated the efforts of our young sales colleague. However, we are sorry to learn that the interaction with the sales manager was disappointing and did not meet your expectations. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk to discuss your concerns further. Your feedback is important to us.
Improvement to be made.
Unfortunately, I did not feel the service reflected a five-star standard.
Firstly, there was some confusion regarding the pricing of additional work. I initially spoke with a member of staff who discussed the need for brake fluid replacement and spark plugs. While I was with her, I was quoted a cost of approximately £100 for this work, which I agreed to. However, after leaving the premises, I received a text message advising that the cost would actually be closer to £350. This discrepancy felt unprofessional and somewhat misleading, as the initial quote was significantly different from the revised amount. I was later informed that the original price had been provided by a receptionist, which suggested there may have been a lack of clarity or training around quoting service costs. Due to this confusion, when asked again whether I wished to proceed, I decided to decline the additional work as I no longer felt fully confident in the information being provided.
Secondly, I would like to mention the complimentary vehicle clean. While I appreciate that this is an additional service, the quality of the clean appeared quite poor and gave the impression that very little care had been taken. I regularly take my car to a local car wash every few weeks where the vehicle is cleaned more thoroughly in a short period of time. Given that this was carried out at Audi, I had expected a higher standard. On this aspect alone, I would likely rate the clean around 2 out of 5.
Finally, I did not receive the service documentation once the work had been completed. I had to contact a member of staff afterwards to request the documents, which were then sent to me as a PDF via email. While this was eventually resolved, it again did not reflect the level of organisation and service quality I would normally expect from Audi.
Overall, the combination of incorrect pricing information, the quality of the vehicle clean, and the omission of the service documentation made the experience somewhat underwhelming. I hope this feedback can be taken constructively so that future customers receive the high standard of service typically associated with Audi.
I had sent this email to 2 staff members but unfortunately a lack of response has meant a review is the best form of communication.
10 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Mr Hiley. Thank you for your detailed feedback. Iapologise for the confusion regarding the pricing and any disappointment caused by the vehicle clean and service documentation. It is certainly not the standard we aim to provide. Your comments are appreciated and will be taken on board to help improve our communication and service quality. We regret that your experience did not meet your expectations and thank you for bringing these matters to our attention. Kind regards, Derby Audi Team
Always put the customer first
Always put the customer first . Staff arevery approachable and always willing to help
9 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Peter - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team’s approachable nature and commitment to putting customers first made a positive impression. It is always our aim to provide helpful and friendly service, and your feedback truly means a lot to us. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Great follow-up service from Shaun and…
Great follow-up service from Shaun and the team at Derby
28 februari 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you very much Andrew, for your kind words and for taking the time to share your experience. We are delighted to hear that Shaun and the team provided you with great follow-up service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and motivates us to maintain the high standards we strive for. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Fantastic experience from start to…
Fantastic experience from start to finish, many thanks to Ethan and Alex for their kind attention to detail.
28 februari 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Hi Mr Burkinshaw. Thank you very much for your kind words and for taking the time to share your fantastic experience with us. We are delighted to hear that Ethan and Alex provided such attentive and detailed service throughout your visit. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
poor service
Second visit in a month for planned service work. both occasions dropped car off at 8.30 and last time vehicle wasnt ready until after 5pm and this time called at 4.30 and was told car would be ready in 45 mins. Turned up at 5 and car not ready until 6pm due to issue with gearbox service. poor communication around issues and nearly never got car back until last minute. Wont be booking in here again.
27 februari 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear John, we apologise for the delays and poor communication you experienced during your recent visits. We understand how frustrating it must have been to wait longer than expected, especially with the unexpected gearbox service issue. Your feedback is important to us, and we regret that we did not meet your expectations on this occasion. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk to discuss your concerns further. Kind regards, Derby Audi Team
Simple and straightforward to do.
Simple and straightforward to do.
27 februari 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear John. Thank you very much for your kind words. We are delighted to hear that you found the process simple and straightforward. At Derby Audi, we always strive to make every experience as smooth and enjoyable as possible for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and hope to continue providing the excellent service you deserve. Best wishes, The Derby Audi Team
Poorly run and half baked services
Altered my feedback after Derby Audi went out their way to resolve the issues I had which certainly makes things better.
27 februari 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear Mr Wright, we apologise for the experience you have described and understand your frustration regarding the servicing and communication issues. We take your concerns seriously, especially regarding the Haldex unit service and data protection matters. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk, who will be happy to discuss your concerns further and work towards a satisfactory resolution. Kind regards, Derby Audi
Bayley at Derby Audi was absolutely…
Bayley at Derby Audi was absolutely amazing when dealing with our new car order. Nothing was too much trouble, great communication along the way, definitely a 5 star service.
20 februari 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you so much Kirsty, for your wonderful 5-star review. We’re delighted to hear that Bayley provided such excellent service throughout your new car order. It’s always our aim to ensure communication is clear and that nothing is too much trouble for our customers. Your kind words mean a great deal to the team here at Derby Audi. We hope you enjoy your new car and look forward to welcoming you back in the future.
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